Troubleshooting
You can always count on your Bryant dealer for help and service. But here are a few simple things you might try before scheduling a dealer visit to your home:
Air Conditioner or Heat Pump Equipment Checklist
- Check to make sure that your thermostat is set in the "cool" position.
- Ensure that your outdoor air conditioning (condensing unit) is running.
- Check the circuit breakers in the circuit breaker box (or electrical panel), most likely mounted to an outside wall in the back of the house. Make sure they are all in the "ON" position.
- Check the outdoor unit "disconnect switch" to make sure it is in the "ON" position. The disconnect switch is located near the outdoor unit. (Normally a grey 8" wide x 16" high x 4" deep box mounted to the wall).
- Ensure that the blower motor in your furnace is running. (If the thermostat is in the "cool" position, the furnace blower should be running.)
- If not, check to make sure the on/off switch at the furnace is in the "ON" position.
- Be sure that you have changed your filter in the furnace recently.
- An extremely blocked filter can cause your outdoor air conditioner unit to shut down due to lack of proper airflow.
- Check all return air grilles to make sure they are not blocked by furniture.
- Furniture should be moved at least four inches away from return air grilles to allow for adequate air supply.
Furnace Equipment Checklist
- Check to make sure that your thermostat is set in the "heat" position.
- Make sure that the temperature setting on the thermostat is set above (or higher than) the indoor temperature showing on the thermostat.
- Ensure that there is power to the furnace.
- Try turning the fan to “ON” using the fan switch on the thermostat to test for power to furnace.
- Check the circuit breakers at the electrical panel.
- Check the SSU switch (it looks like a light switch on a gray box located at the furnace) to be sure it is in the “ON” position.
- Check to ensure the furnace filter isn’t in need of replacement.
- All one-inch thick furnace filters should be replaced monthly.
- Wider two-inch thick and other high-capacity pleated filters can most likely be changed every other month or just six times per year.
- If the system is running but you have not changed your filter, the filter needs to be replaced.
- Check all return air grilles to make sure they are not blocked by furniture.
- Check all supply air registers to make sure they are open and blowing air. (The return air grilles are normally located on your walls and are wide and flat).
If these checklists do not solve your problem, contact your Bryant dealer right away for service. Be sure to have your model number.
Find Your Model Number
Knowing the model number of your Bryant® products will help you troubleshoot any problems and will make it easier for your Bryant dealer to provide service.
In addition to being listed in your owner’s manual or other paperwork that came with your Bryant product, the model number is also posted directly on your unit. Here’s how you find it:
- Air Conditioners and Heat Pumps: You can find the model number listed on a “rating plate” sticker on the unit above the back-seated service valve connections.
- Gas or Oil Furnaces: Remove the front door and look at the upper-left side of the unit. You can find the model number listed on a “rating plate” sticker inside of the unit.
If you have a different Bryant product, look for a “rating plate” sticker on the unit. And of course, if you are unable to find your model number, you can always call your local Bryant dealer.
