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FREQUENTLY ASKED QUESTIONS

Quick Answers to the Most Popular Questions

When you have questions, you can depend on Bryant to be ready and able to answer. We're committed to educating our customers and being available to help in any way possible. You can always contact your local Bryant® contractor or get in touch with us for help. But first, take a look at a few of the questions other Bryant customers often have—you may find your answer right here.

To obtain information on Massachusetts Venting Requirements, please call your local Massachusetts Bryant dealer.

Your Bryant dealer is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

Many filters shipped with Bryant units are made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, true Bryant replacement filters can only be purchased through a Bryant dealer. However, keep in mind that some Bryant filters are reusable, and can be washed by hand in cold water.

Your Bryant dealer is your troubleshooting expert, and is glad to help you. In addition, Bryant also provides a network of troubleshooting technicians at Bryant distribution centers across the country. Should your dealer encounter a situation that requires additional factory help, just ask him or her to contact their Bryant service manager for assistance. You can also take a look at our troubleshooting guide for helpful tips.

Our thorough product documents section has complete information with manuals and guides. Just use the search tool to locate the right information for your model.

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Your Bryant dealer can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family's needs.

Under the standard factory limited warranty, Bryant covers defects in material and workmanship during the warranty period. If a defect is found within the warranty period, Bryant will provide a new or remanufactured part, at Bryant’s sole option, without charge for the part itself. The limited warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, your Bryant dealer will also be able to provide you with the information.

Please contact your Bryant dealer for pricing. Each independent, experienced Bryant dealer establishes his or her equipment and labor prices.

Each split system outdoor cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. Your dealer has access to the equipment specifications and can provide you with the actual combination rating for your system.

Simply contact your local Bryant dealer, who is your experienced engineering and technical resource.

Bryant products are among the longest lasting, most dependable heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, especially the regularity of proper routine maintenance. Contact your local Bryant dealer for insight into the remaining lifespan of your system.

Thanks to cutting-edge technology, you can log into certain Bryant controls from almost anywhere. Click here to remotely login to your controls.

Energy-efficient equipment can potentially save you some money as well over time. Learn about available rebates and energy efficiency in Ways to Save.

The indoor air quality of your home can depend on a lot of factors. Pollutants from every day cooking or cleaning, pet dander, or dust can build up over time. Particulates trapped in the air can carry viruses or bacteria, and aggravate conditions like asthma and allergies. Your Bryant dealer can provide an indoor air analysis and give you personalized results in roughly 30 minutes.

Heat pumps operate like an air conditioner on electricity, but can be used to heat or cool your home. Best suited for moderate climates, Bryant heat pumps can bring heating and cooling comfort to the whole home and can switch between the two easily. Learn more about Bryant heat pumps and find a Bryant dealer in your area who can tell you if your home is right for a heat pump.

Variable-speed systems operate in longer, lower speed cycles throughout the day. A two-stage system ramps up, as temperatures become extreme, until it reaches the desired temperature inside, then it drops to a lower operation to keep temperatures consistent. Both operation systems are more efficient than single-stage, on/off systems.

A programmable thermostat can help save on energy costs. By tailoring your heating and cooling system to your schedule, you can make sure you aren’t overheating or overcooling an empty house.

Your local Bryant dealer can help you decide what system is best for you. A large part of how geothermal heat pumps operate is based on your foundation. Geothermal systems can be installed in almost any type of soil or body of water near your home. And geothermal heat pumps can be a great option for almost anyone. They’re energy efficient and reliable. Geothermal heat pumps provide heating and cooling comfort year-round and even pair well for particularly cold weather with homes that already have a gas furnace.

  • Standard non-communicating thermostats, use low voltage to control equipment in a on/off manner. They may potentially have Wi-Fi® capabilities; however, these thermostats are only capable of one-way communication between the equipment and the thermostat. Standard thermostats can only receive alerts on the wall control display that are pre-programmed by your installer. These thermostats do not display fault codes on the screen. Examples of non-communicating thermostats: Nest®, Honeywell® and ecobee.
  • Communicating controls like the Evolution™ Connex™ Control have Wi-Fi capability and use two-way (back and forth) communication with the equipment. This allows the wall control to report data from the equipment. These thermostats can receive fault codes and malfunction alerts directly on the wall control display.
  • Alert codes appear when your equipment/thermostat is trying to signal to you there may be an issue. Depending on the type of alert code that appears, it may or may not be anything that requires immediate attention. This pertains to the Evolution™ Connex™ Control.
  • For safety reason, you must contact your dealer to get further details about specifics on alert codes. There are three types of alert codes that will help you identify the overall severity:
    • Conditions: Conditions are typically not an issue, but instead are usually meant to make you aware of the status of the thermostat or equipment, such as the thermostat alerting you there is a software upgrade available.
    • Faults: Faults are issues that need to be addressed with a dealer, though the system will typically continue to run, if left unattended it may lead to a malfunction and cause system damages.
    • Malfunctions: Malfunctions refer to some type of equipment/component shut down and/or lockout in order to prevent damage from occurring to the system. These should be addressed with a dealer as soon as possible, as malfunctions are a sign there is an urgent issue with the equipment
After registering your product online, you will receive an email asking you to rate your experience with your dealer. The email will be sent to the equipment owner's email address listed on the product registration.
Six months after registering your product online, you will receive an email asking you to rate your experience with your product. If you didn't receive email to review your product or you haven't registered an older product and would like to review it, visit the product page on this website and click "write a review." Product registration is required in order to leave a review.
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