- Review by
GABRIEL
-
August 16, 2017
Good System, Fair but sloppy install. difficult to get issues addressed
Cool Care installed out new 17 SEER 2 stage AC/ 96% 2 stage gas furnace system in 1 day, however due to a mistake in wiring, it took and extra \~2 hrs to get the system on, Once one (around 9pm), everything seemed to works great. However, a couple issues that still have not been resolved about 1 month later: \- the mastic used to seal the plenum to the top of the system failed to dry, and ended up dripping down the side of the brand new equipment. Looks awful (white streaks running down the entire cabinet). Unsure if seal is air tight. \-condensation builds up on the top half of the unit when operating \- plenum insulation has a large gap in the back portion. condensation is forming on the exposed sheet metal and making the surrounding insulation wet. potential mildew issue. \-when the system is off, there is a strong musty smell emanating from the return grilles in the house \-part of my signed and accepted quote included a $375 rebate from Bryant which Cool Care said they would file on my behalf \- however, when I asked their rep in a follow up call about this, they didn't seem to know what I was talking about.