FIND A DEALERFurnace Repair & ServiceBy Family Danz Heating & Cooling
Family Danz Heating & Cooling can help you stay warm and cozy with professional furnace repair and service near Albany, NY. Our professional technicians deliver dependable solutions to keep your furnace running efficiently all winter long. Whether you're facing an unexpected breakdown or need a seasonal tune-up, we help keep your home warm and comfortable.
What Does The Process Look Like?
Book An Appointment
Get started by booking a furnace repair or service appointment with us by giving us a call or scheduling an appointment online.
Evaluation & Estimate
During your appointment, a certified technician will conduct a comprehensive evaluation of your furnace to identify any potential issues. Following the inspection, they will provide an estimate that outlines the recommended repairs and associated costs before moving forward with any work.
Perform Service Or Repair
Repair or service work is executed to get your furnace's efficiency and performance back to its optimized level. Count on our technician's knowledge and expertise to provide reliable operation and performance.
About Family Danz Heating & Cooling
Other Services We Provide
Air Conditioner Repair & Service
We provide expert AC repair and service to keep your air conditioner running smoothly all summer long. Our certified technicians diagnose problems, make necessary repairs, and ensure your system performs at its best for your home’s comfort.
Annual HVAC Maintenance
We offer annual HVAC maintenance to keep your heating and cooling system running efficiently throughout every season. Regular HVAC maintenance helps prevent system breakdowns, boost energy efficiency, and extend how long your HVAC system lasts.
HVAC System Installation
Count on us for expert HVAC system installation as we bring comfort and energy efficiency to your home. We offer durable Bryant equipment, a seamless installation process, and heating and cooling solutions tailored to your home's needs.
Trusted HVAC Professional in Albany
Leave a ReviewBryant.com Reviews
4.91 out of 5(158 reviews)
- Review by
Robert
-
January 23, 2025
From Sales to Installation, A+ Overall
Outstanding customer service from all members of the FD team. Thank you!!
Recommends this dealer
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
- Review by
William
-
November 07, 2024
Excellent
Excellent service
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mark
-
October 17, 2024
Heater and AC Install
Excellent job guys did a great job.
Recommends this dealer
Verified Purchase
- Review by
Suzanne
-
September 23, 2024
Family Danz on schedule and on time
Sean and Conner did the installation and both were very nice to work with.
Recommends this dealer
Verified Purchase
- Review by
Constantine
-
September 02, 2024
Very Professional
Every part of the process was explained to us and handled very courteously and professionally.
Recommends this dealer
Verified Purchase
- Review by
David
-
June 24, 2024
Great !
great!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
CHARLES
-
June 19, 2024
Good Experience With Knowledgible People
Very pleased with professional installers and quality of work .
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Darlene
-
May 18, 2024
Excellent Experience
Service Techs were very super friendly, knowledgeable, and clean. The owner (Ted Danz) of Family Danz came to check on the job's progress. We were impressed that Ted showed up and spoke with us. Great service and attention!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Veronica
-
April 19, 2024
Satisfactory
The installers were very friendly and respectful of my home.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Paul
-
March 01, 2024
Quick, responsive, knowledgeable, helpful
We needed a new furnace in a hurry. They gave us a great price and were ready to install the very next day. During the install process, they were helpful and got us up and running, despite some unexpected challenges.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
VALERIE
-
February 26, 2024
Have used this company for 25 years
We have used Family Danz for our HVAC system for over 25 years and trust their professionalism and expertise. We use their yearly maintenance service and this has given us confidence in the systems they have provided.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mark
-
February 19, 2024
Excellent customer service
Both technicians were courteous and skilled at installing our new furnace. As well as fixing an existing AC wiring issue. Highly recommended
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
RICHARD
-
February 09, 2024
Family business
I wish I could give 10stars! Every employee of family danz is a pleasure to work with. From initial phone contact to installers.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Wanda
-
February 09, 2024
Owner of house
Efficient and clean
Recommends this dealer
Verified Purchase
- Review by
Carolyn
-
January 18, 2024
Professional, efficient and courteous service!
I gave my two technicians 5 stars because it was a 5\-star furnace installation. Thank you Family Danz!
Recommends this dealer
Verified Purchase
- Review by
CHRIS
-
January 06, 2024
Nice n cozy
The installers were fast, friendly, and clean.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Sandra
-
January 02, 2024
Efficient professional service
The service and solution was done quickly with extreme care. The installation area was left neat and clean and the installers explained fully everything that they had done and were extremely helpful.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Bruce
-
December 29, 2023
Very satisfied customer
Brandon and Mark were excellent there knowledge of the product was very informative there attention to detail was great I would recommend them to any one
Recommends this dealer
Verified Purchase
Expertise:
4
- Review by
James
-
December 26, 2023
New Gas Furnace!
Found a serious problem on Wednesday during annual service and the new unit was installed up and running by Thursday Afternoon! Could not ask for better service and teamwork from This company\-\-\- Thank You.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
December 21, 2023
Homeowner
They arrived on time. They were neat and clean, professional and friendly. They seemed very knowledgeable. I was very satisfied
Recommends this dealer
Verified Purchase
Expertise:
1
Service:
5
Solve Problems:
5
- Review by
Kelvin
-
December 19, 2023
Good service period.
Not much to say ,just great service.
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
- Review by
Richard
-
December 01, 2023
Fantastic service start to finish
A painless experience from the first phone call.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
William
-
November 20, 2023
Competent, Competitive, Congenial
Family Danz is great, we're a repeat customer and highly recommend them and their team.
Recommends this dealer
Verified Purchase
- Review by
James
-
October 17, 2023
Excellent installation
Installed 2 mini\-splits and heat pump and solved several issues with ease and timeliness. Greatly satisfied with look and how well it works.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Greg
-
October 11, 2023
Great Service!
Very professional and knowledgeable
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
richard
-
September 29, 2023
Professional
Installed as promised
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Robert
-
September 29, 2023
Family Danz
First class work. Crew was great \- kept us informed of their progress. Recommending them without reservations.
Recommends this dealer
Verified Purchase
Expertise:
5
- Review by
Howard
-
September 19, 2023
Excellent in all aspects
From the salesman to the installers, everyone was very knowledgeable and professional. I would highly recommend them.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
George
-
September 08, 2023
Rapid responsiveness
From installation to service FamilyDanz was highly responsive and always courteous and professional.
Recommends this dealer
Verified Purchase
- Review by
Krista
-
August 24, 2023
Happy Cooled and Heated
A professional and customer centric experience from the beginning all the way through to the end! A refreshing experience in a world that seems to have forgotten how the personal touch in business truly sets a company ahead and apart! We recommend Family Danz with our whole hearts!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Steven
-
July 30, 2023
Thorough, Professional, Genial
I've had a service contract with Family Danz for many years and my current furnace, air conditioner, and hot water heater were all installed by them. This year the air conditioner stopped working and they didn't try to push my decision as they explained the costs and benefits of trying to repair the old unit vs replacement. The installation of the new unit was exactly as described, from cost to time required. The crew arrived on time and thoroughly completed the installation and clean\-up.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Edwad
-
July 10, 2023
Exceptional Service
From the original call from a technician to our interaction with the sales person to the install specialists. Also the follow up calls from the office to make sure we were satisfied. They were all professional, knowledgeable, friendly and hard working to get the project completed. We have used them in the past and will continue to use Family Danz in the future. They definitely care about their customers.
Recommends this dealer
Verified Purchase
Service:
5
Solve Problems:
5
- Review by
John
-
June 23, 2023
Family Danz Mini Splits
Very smooth replacement of mini\-splits that Family Danz had installed 15 years ago. The technicians were knowledgable, friendly, and let us know about their progress. The owner of the company also stopped by to say thank you. Very nice experience.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Ben
-
June 22, 2023
Great Experince
Family Danz was first class from start to finish.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
June 17, 2023
Excellent installation
Very knowledgable
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
William
-
June 14, 2023
Excellent
We were very pleased with Family Danz from the estimate through the installation. They were prompt, professional, and very easy to work with.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
james
-
May 23, 2023
Excellent
On time, courteous and a pleasure to be
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Anthony
-
May 09, 2023
Family Danz, 1st choice
Extremely professional at every step in the process. If your looking for an install, family Danz should be your 1st call. Lowest cost/highest level of service
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
MARYANNE
-
May 01, 2023
Outstanding
All staff is very personable. Work is done in a timely and efficient manner with excellent cleanup. Customer service is excellent.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
JOSEPH
-
April 21, 2023
job well done
fast and efficient great crew
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Robert
-
April 20, 2023
Air Conditioning
Did great Job.
Recommends this dealer
Verified Purchase
- Review by
marlene
-
April 20, 2023
Professional Staff
All the staff we interacted with in the process of purchasing and installing new furnace and a/c equipment were very professional, courteous and polite in answering our many questions. This included office staff for payment questions, the estimator and the staff that came on site to install. Special thanks to the install team Mel Crane, Adam Stewart and Pat Owens. Also thanks to Ryan Valenti who assisted with the purchase.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Maureen
-
April 19, 2023
Completely Satisfied
My husband and I have been customers of Family Danz for almost 20 years. We purchased a boiler and hybrid hot water system from them, and they have provided yearly maintenance service to that equipment as well as our whole house A/C unit. When the time came to purchase a heat\-pump, they were the first choice. We worked with John to determine what would best fit our needs. A prompt installation date was then scheduled. Dominick, Mel, and Tim came as indicated, were professional and friendly. They were thorough in explaining what work was to be done, the time it would take, as well as reviewing how to operate the new system. They cleaned up the work area both inside and outside. You would not have known that they had ever been here. We also had the pleasure of meeting Mr. Danz, Sr., who founded the company, as he stopped by to see how the job was going. We have worked with knowledgeable and helpful staff over the years. We highly recommend Family Danz.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
William
-
April 07, 2023
NEGATIVE EXPERIENCE
Very disappointed in the installation of a new unit. First day install the wrong unit was installed. Second day install to correct problem outside wall not sealed at all, installer placed metal tools on top of outside condenser. Homeowner placed work towel on service to prevent a scratch.
Recommends this dealer
Verified Purchase
Expertise:
1
Service:
1
Solve Problems:
1
- Review by
Sandy
-
February 12, 2023
Love it so far!!
Loving the heat part of it so far. We'll see about the A/C come warmer weather.
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
5
- Review by
Katherine
-
January 25, 2023
Professional Installers
We decided it was time to replace our furnace and A/C which both were 20+ years Old. Family Danz has been servicing our equipment for the past 18 years. All 4 people that we dealt with in this new install were the best. On\-time (in fact they were early) professional, answered any questions we had, explained the equipment to us. Cleaned up .
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
margot
-
January 10, 2023
Family Danz the best!
Was extremely pleased with the installation of a new furnace by Family Danz. My furnace quit just after Christmas and they came out multiple times to keep it running until they could install the new one. Their technicians are professional and very experienced.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Michael
-
November 30, 2022
smooth install process
very professional crew, explained the install process and remedy for an unforeseen issue that popped up during the install, looking forward to working with this company going forward
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Joseph
-
November 25, 2022
Was very pleased with my experience
Workers were very professional and there workmanship was excellent
Recommends this dealer
Verified Purchase
Expertise:
5
- Review by
Ray
-
November 18, 2022
Top Notch
Installers arrived as scheduled. Completed the installation in a professional and courteous manner. Installers were great representatives of Family Danz
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
October 24, 2022
Personable
Much appreciated
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
October 14, 2022
Home owner
Very professional
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
- Review by
Marjorie
-
September 25, 2022
Another good experience with Family Danz
Our installation went well, with a few issues, but nothing major. We are pleased with our new a/c units.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
- Review by
Mary
-
September 02, 2022
Very reliable and dependable.Everything was left in a clean and orderly way.They aimed to please and they did.
Extremely satisfied with all who helped in any way installing the ductless a/c units.
Recommends this dealer
Verified Purchase
Expertise:
1
- Review by
Barbara
-
August 29, 2022
Best HVAC company in the Capital District
Prompt, expert and friendly service every time.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Carol
-
August 19, 2022
Family Danz A/C Install
Family Danz installed a replacement a/c unit at my residence. Technician was prompt, respectful of property and willing to answer any questions I had. He was thorough in his explanations and very courteous.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Christopher
-
July 28, 2022
FANTASTIC COMPANY!!!
Terry(sales) provided us with the knowledge we needed to decide on the perfect system for our home. He was easy to reach and very responsive to every question we came up with. At no time did he pressure or rush us to make a decision. Once we decided, he was quick to get us scheduled for our installation of a mini\-split system. Avery and Sean(Installers) met Terry at our home the 1st morning and took the time to map everything out so it would blend in and be astetically pleasing. After that Avery and Sean got to work, and were professional and informative with every step. We had no problem working from home as they showed so much respect, even while in the same room. They would be welcome at our home anytime. Teddy, our toy fox terrier, can be a bit protective when strangers enter our home. Within a couple hours, he welcomed them like family. The entire experience was truly so much better than we ever expected. I would recommend Family Danz without any hesitation based on our experience.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Robert
-
June 11, 2022
Great service great saleman
A customer of family Danz since 2004 the saleman John had a new AC unit at my house within a week.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Nick
-
June 09, 2022
Hard and Fast Working People
Removed and replaced my water heater and furnace, and hooked up a central air unit in under 6 hours. Hard working and very efficient, I'd hire them again.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Patrick
-
June 07, 2022
Excellent
our salesman Cliff was great, not pushy but very informative and detailed. Our installers were Collin and Mike. Couldn't ask for better guys to do a job! Very professional and kept us informed every step of the way. Great job by all!!!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Sharon
-
May 27, 2022
Split install
Very professional very neat great install
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
- Review by
Timothy
-
May 23, 2022
Attic AC installation
The installers were professional, on time and clean. I would definitely recommend Family Danz.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Bryan
-
May 20, 2022
Great!
None
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
- Review by
Boaz
-
May 13, 2022
Terrific
Installers were knowledgable, friendly, helpful (helped get an existing dehumidifier unit in order in addition to the new new installations), clean, and as far as I can tell did excellent work. Looking forward to enjoying many years with ductless heat pumps.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Patricia
-
April 12, 2022
Excellent service
The service people were very professional, answered all of my questions and very efficient installing the new furnace/air conditioner. I was very pleased with how well the installation went.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Carol
-
April 01, 2022
Satisfaction and peace of mind.
Service installers arrived on time and introduced themselves. Installation was without problems. They took care to instruct me regarding the operation of the new system once finished installing. I was also instructed how to use the new thermostat. A very professional and courteous group of men.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jennifer
-
February 23, 2022
Efficient and professional
Melvin and crew did a great job installing my new furnace!!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Neil
-
February 20, 2022
Definitely would recommend
From the initial meeting to the end of the install. They were great to work with!!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Sam
-
February 19, 2022
Spot on
I was having a hard time searching for a HVAC installer for a flip project, then I found Family Danz. Prompt to quote, worked around my install schedule and did a great job.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Michael
-
December 13, 2021
happy
good professional job
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Paul
-
December 02, 2021
furnace &ac install
came on time\-\-worked diligently to complete install as quickly as possible\-\-worked thru lunch hour\-\-all 3 mechanics were polite cleaned up cellar and removed all old equipment
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Gerald
-
November 20, 2021
Family Danz Review
This was my first time using Family Danz for heating \& cooling needs and I am now a life\-long customer!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Timothy
-
November 08, 2021
Fast, friendly, efficient service.
Family Danz installed a new energy efficient furnace and Central AC to replace two old units I had. The three tech's showed up on time and went straight to work. They were very open and forthcoming about all the work they were doing and kept me in the loop the whole time. There were no surprises. The price was right and I'm very happy with my upgraded equipment. Highly recommended.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Harry
-
October 22, 2021
Family Danz Service Provider
20+ year customer
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
- Review by
Erin
-
October 22, 2021
Totally recommend Family Danz
We had to have a furnace and central air replaced. Everyone that worked on our project were courteous, knowledgeable, and extremely efficient. We would recommend them to anyone.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Valerie
-
August 23, 2021
Family Danz is extremely professional and knowledgeable in what they do. Ed Brown was very helpful with all of my questions.
I am very happy with the choice of this company.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Keith
-
June 13, 2021
Would recommend for AC replacement
We needed to replace our central AC. The salesperson was friendly and the technician staff were professional. Pleased in every way with the experience. Will recommend to neighbors and friends.
Recommends this dealer
Verified Purchase
Expertise:
4
Solve Problems:
4
- Review by
Lawrence
-
June 08, 2021
Top notch professional service delivered every time
Fair, professional, knowledgeable, and honest. What more could you ask for?
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Frank
-
June 02, 2021
A/c replacement
Very friendly and knowledgeable installers and salesperson was very helpful with the service your company would provide
Recommends this dealer
Verified Purchase
- Review by
Wendy
-
May 24, 2021
Very satisfied
Very helpful with explaining what is included
Recommends this dealer
Verified Purchase
- Review by
Heather
-
May 18, 2021
Excellent Sales and install
Outstanding in every way. Team was prepared, competent, courteous and professional. Couldn't ask for a better experience.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
SAMUEL
-
April 28, 2021
EXTREMELY happy with Family Danz and Bryant
Had Family Danz Heating and Cooling rip out the old systems from 1986. Installed a new Bryant high efficiency furnace and A/C unit along with new thermostat, whole house humidifier, UV light and filter. Salesperson Cliff was great to deal with and explained all options very well. I had 4 companies come in and give us quotes on this project. By far Family Danz Heating and Cooling and specifically Cliff Koenitzer was the most professional and I highly recommend them. I was familiar with the process and equipment. All 3 other companies tried to upsell or suggest things not needed. Install crew of Mel, Kevin and Logan were all top notch and very professional. They worked great as a team and all knew exactly what they were doing. They even went beyond what was expected and wired in my generator switch. Was quite a large investment and I am extremely pleased with the choices made and working with Family Danz.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
April 15, 2021
Great Installation Experience
Mel, Kevin, Mark, and Tony did a great job installing our new furnace, air conditioner, and water heater. They worked together as a smoothly functioning and efficient team. They were careful to protect surfaces when they brought in and removed equipment, and made sure to clean up the debris left over from the installation. The installation was done professionally with proper attention to detail, and it looked like a professional job when completed. The team members happily answered all of our questions and did an excellent job of educating us on the use and care of our new equipment. Over the years we have had several such systems installed. This installation ranks as #1.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Lewis
-
March 15, 2021
PROFESSIONALIZE
VERY SATISFIED WITH FAMILY DANZ HEATING AND PLUMBING
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Greg
-
January 29, 2021
Replacement Furnace/AC Installation
We had our 14 year old Furnace/AC replaced on 6 January, 2021. It was a very positive experience all around; from the initial sales presentation , through installation and follow by the office staff to iron out some paperwork glitches with the product registration and with an an application for a rebate from our local natural gas provider.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Barbara
-
January 27, 2021
Great install!
The install went great. The techs were very polite, clean, organized and on top of everything that needed to be done.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
wayne
-
January 04, 2021
Mostly positive
The salesman was fantastic and didn't try to oversell us with more than we needed and the install went smoothly. Our only complaint is the mess that was left behind. We had installed the day before Thanksgiving so perhaps that was a factor in the installers wanting to get done. We have already seen an appreciable decrease in has consumption, with thermostat at same temp.
Recommends this dealer
Verified Purchase
Expertise:
3
Service:
3
Solve Problems:
2
- Review by
Sharman
-
December 23, 2020
Furnace and Air installation
We are very pleased with the system and the guys who did all the installation. All Excellent.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Dennis
-
December 20, 2020
Extremely Impressed
The installation crew was amazing! They had our old furnace and AC out and the new units installed in 4 hours on a very cold December day. They were courteous and informative. 10/10
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
David
-
December 14, 2020
Job well done
Had furnace water heater and ac replaced, they showed up early, and were done in a reasonable time. Great guys, great job, fair pricing.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Donna
-
December 14, 2020
Excellent service
The technicians were professional, knowledgeable and were very neat.
Recommends this dealer
Verified Purchase
Expertise:
1
Service:
5
- Review by
ERIC
-
November 16, 2020
bryant installation: propane furnace and air conditioner
Excellent install and equipment. Professional and friendly. Highly recommended.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Robert
-
November 14, 2020
Been my vendor for past 22 years
Always there to help
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Edward
-
October 22, 2020
Furnance replacement
On time as promised
Recommends this dealer
Verified Purchase
Expertise:
2
Service:
2
Solve Problems:
2
- Review by
Grace
-
October 07, 2020
Satisfied
Thank You.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jean
-
October 04, 2020
Recommend Family Danz!
We had our furnace and central air replaced by this company. They were knowledgeable, professional, and did a great job
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
- Review by
Robert
-
October 04, 2020
Central Air Conditioning
We have had several problems with them. Most took 2 to 3 months to resolve. One was never resolved.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
1
- Review by
Anthony
-
August 11, 2020
AC Installation
Competent, efficient installation
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Karen
-
July 11, 2020
Installation - Service
The installers were very good. Arrived when they said they would be here and got to work right away. They explained to me what they were doing and what they had done. They were very efficient and got the job done in good time. It is now two weeks and the unit is not working. I called for service and have yet to hear back from them. Of course it is a hot humid day and the temperature in my house is going up instead of down. I have confidence when they do arrive they will be able to fix the problem.
Recommends this dealer
Verified Purchase
- Review by
Gerald
-
July 10, 2020
Totally satisfied.
Family Danz was terrific, but the distributor send over a previously installed a/c unit and tried to pass it off as a new unit. Thankfully the lead installer caught the problem and refused to do the installation til a new unit was brought from the warehouse. Does not speak well fit the distributor or warehouse.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Sharon
-
June 26, 2020
Cool Moves
The workers were courteous and thorough in explaining what they were doing and why. They cleaned up after the work.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Catherine
-
June 11, 2020
Excellent!
Two years ago, we moved into a house that had an old AC unit, which stopped functioning at the end of last summer. This year, when it was already hot in May, we were worried it would take more than a few days to find someone who could do a good job replacing the old unit. Family Danz was able to make it all happen a week ahead of their proposed schedule. Ben tried everything in his 20 years of experience to get the old unit working. When he confirmed that the condenser was shot, Denise called us right away to schedule a visit from Mike, who advised us of the best unit for our needs and budget. Miles installed the unit with precision, care and cleanliness. Now we are cool and happy!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Laura
-
June 05, 2020
Very Satisfied with Family Danz
We have been a Family Danz customer for years, they continue to give great service. Cliff Koenitzer was very knowledgeable and was a big help as we selected a new furnace.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Garry
-
May 30, 2020
New Gas Furnace Balltown road Niskayuna
Great install. Excellent workmanship.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
4
- Review by
Brian
-
May 06, 2020
replace an old central air unit
Everything was smooth from the minute I contacted their sales department, until the install a week or 2 after I met with Terry. The install crew showed up on time, and were cleaned up and out of the house within 4 hours. They removed a 30 year old central a/c unit, and thermostat and replaced them with a new Bryant unit. I hope we get some hot weather soon, so I can start using it!!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Howard
-
May 02, 2020
Furnace Replacement
Could not be happier with Mel (our service tech)... especially in light of the C\-19 situation. Thorough, smart (gave great advice), cleaned up completely, kept safe distance and wore mask, etc.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
William
-
February 27, 2020
Family Danz
You couldn't ask for a better company they do treat you like FAMILY THANK YOU EVERYBODY FROM FAMILY DANZ Bill Thibodeau
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Daniel
-
January 23, 2020
Absolutely AWESOME Installation Experience with Family Danz!!!!!
My Family and I cannot say enough GREAT THINGS about the Family Danz Team (Cliff Koenitzer(Sales), Mel Crane, Adam Stewart, Alex Stafford, Avery Rourke, and Miles Mohan(Install Techs) that completed the Heating and Cooling Installations at Our Home on Tuesday(1/21/2020). We are 100% Completely Satisfied with the work of the Install Technicians. They took the time and effort to explain Everything to Me. Their Professionalism, Work Ethic, and Willingness to Answer any and all questions was TRULY REFRESHING!!! My Family and I are Honored and Privileged to be Customers and Members of the Family Danz Community!!! I would and will 100% Recommend Family Danz to Anyone and Everyone that has any type of Heating or Cooling Need. FAMILY DANZ IS TRULY THE BEST!!!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jeffrey
-
November 21, 2019
Professional Installation
Installation and service were excellent. Mel and Colin went above and beyond to complete the installation of my replacement furnace quickly and professionally. Only problem was in the sales brochure. Was expecting a wifi thermostat and ended up keeping the thermostat I already had. Read the brochure fully and carefully!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Chris
-
November 02, 2019
Professional to the max
Went above and beyond my expectations during the installation process.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Robert
-
October 22, 2019
Fast efficient and fairly priced
They came they saw they conquered , isn't that's what they are paid to do?
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
September 25, 2019
Great service
Have been using Family Danz for the past 22 years. Just replaced my furnace with a new Bryant
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
- Review by
Ann
-
September 12, 2019
Very
Did a very good job.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Gary
-
September 03, 2019
New AC Unit
I was very happy with the service guys who did the estimate and the installers.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Gregory
-
August 28, 2019
Great AC/Furnance install experience!
Jason and his crew were prompt, professional, and very respectful of our property.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Patrick
-
August 13, 2019
Highly professional
Josh F. Was the principal installer. This was a challenging installation. neat, knowledgeable, worked well with helpers Joseph, Myles and reaches out to Dan C. When he needed to. A great team.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Robert
-
July 14, 2019
Awesome
The guys are very good workers
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Timothy
-
July 07, 2019
Follow up?
A/C installers did a great Job. Salesman didn't provide a new thermostat and the one we had makes the air conditioning cycle on and of every 10\-15 minutes. I hear that is not how its supposed to work??? Expensive to run this way! No follow up call from salesman to see if we were experiencing any issues. Also salesman sold us a unit that didn't fit in the location he looked at. I shouldn't have to do the salesmans job.
Recommends this dealer
Verified Purchase
Service:
1
Solve Problems:
4
- Review by
Robert
-
June 15, 2019
Excellent Service
The Family Danz team is always helpful. They are prompt and efficient with service and installation. The team is polite and knowledgeable.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Amy
-
April 25, 2019
easy
I called several companies and the people at Family Danz were excellent. Mike Waterhouse set up a convenient time to meet. He had several options for me to choose from and my installation date was flexible. The technicians were there on time and my house was cleaned up when they were finished.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
March 26, 2019
install
Did not properly ground the system, have to return to correct this that should have been completed on install.
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
- Review by
Martina
-
March 13, 2019
Family Danz
Everything was excellent\- highly recommend.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mary
-
February 27, 2019
Exceptional Dealer
My service team Adam and another gentlemen\-I didn't get his name\-were excellent. Adam took the time, after the installation was complete, to show me the various parts of the furnace that I need to be familiar with.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Linda
-
February 19, 2019
New Furnace installation
Totally satisfied from Proposal to Installation
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Lynn
-
February 15, 2019
New heat pump
Excellentservice
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Wendall
-
January 25, 2019
New furnace installation in the Dead of winter
Family Danz is the Greatest. Our furnace went in the dead of winter and they replaced it in the next day. from the service men we met, Kevin and Kyle, to the person who quoted us, John, to Mel and Dan they all treated us like family. the cost of the new furnace was reasonable and their workmanship is exceptional. I would and have recommended them to anyone who asks.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
William
-
December 29, 2018
Furnace installation
Good company
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
4
- Review by
Ed
-
December 19, 2018
outstanding
very friendly 2 man team, took time to explain everything where very efficient.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Howard
-
December 13, 2018
Great experience
Everything as expected.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Rodney
-
December 12, 2018
Pleased
The company was very responsive
Recommends this dealer
Verified Purchase
Expertise:
3
Service:
4
- Review by
Donna
-
December 04, 2018
Furnace Installation
Installers were professional and courteous.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Sumaya
-
November 12, 2018
Whatever it takes
On time, efficient, professional
Recommends this dealer
Verified Purchase
- Review by
Linda
-
September 19, 2018
New AC System
Great experience. Our Service tech John went over everything with us of where the ducts would be placed since we have baseboard heat. Installers were very polite and professional. Even told them they were the neatest crew as they vacuumed as they went and wiped their feet prior to coming in the house. Would highly recommend Family Danz
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Michael
-
August 19, 2018
Couldn?t have been better
We needed an emergency replacement Family Danz knew it and took care of us. They installed a beautiful new Bryant \- you?d never know anyone was there.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
james
-
July 07, 2018
very good
did great job
Recommends this dealer
Verified Purchase
- Review by
J.
-
June 20, 2018
INSTALLATION BY FAMILY DANZ FOR BRENNAN'S
TECH INSTALLED UNIT INSIDE AND OUT IN A LITTLE OVER 6 HOURS IN 97 DEGREE HEAT \[HOTEST DAY IN SIX YEARS\] WELL DONE
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Michael
-
June 03, 2018
rate your experience
Andrew the installer was every efficient and hared working. Had the old unit out and new one working in less time than I had thought.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mario
-
May 01, 2018
Great team, from sales man to installer.
Family Danz is a high quality team, with knowledgeable sale staff and installation crew. They did a great job from beginning to end.
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mike
-
April 14, 2018
Central Air Installation in Single-Family Home
Only downside was an odd odor for the first couple of weeks post\-install (adhesive? cast iron?), but other than that, this went nicely. Andrew knew his stuff and did a great job.
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
David
-
April 08, 2018
Install of Central A/C Unit
The installation tech was very nice and friendly. He kept me up\-to\-date on everything he as doing. He made sure everything was put back the way it was when he arrived, including cleanliness (he put down cloths on the floor from the door to the basement). When he was done, he showed me everything he did in both the basement and the outside, as well as made sure my Nest thermostat was properly set back up. He was unable to test the new central air unit because it was about 35 degrees outside. He did say, however, that, once it got warmer, to test it and, if there were any problems, to give Family Danz a call.
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Shannon
-
March 24, 2018
Not bad
Had to go without heat during the winter for 4 days, but they let us use space heaters until they got us on the schedule
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
3
- Review by
michael
-
March 17, 2018
satisfied customer
family danz was very professional and was not pushy as other sales people are we are very happy and they helped us pick the best product for us they really do treat there customers like family
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Sheri
-
February 15, 2018
BRYANT FURNACE & INSTALLATION
I have had a service contract for several years with Family Danz. Whenever there was a problem I had fast service that had my furnace up and running quickly. It only made sense to call them when I needed a new furnace. I worked with John who was very courteous \& knowledgeable. The furnace was installed and the work area cleaned up on time with a minimum amount of disruption to my household. I would highly recommend Family Danz for any heating or cooling jobs.
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Elizabeth
-
January 25, 2018
Great Service
Family Danz is always a pleasure to work with. Everyone I met with was conscientious and helpful. I strongly recommend using Family Danz.
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
5
- Review by
Deborah
-
January 13, 2018
new install
good, quick knowledgeable service
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
David
-
December 29, 2017
Family Danz saves our day
Our 30 year old furnace was acting up Wednesday before new year) so had sales consultant in Thursday afternoon to do an estimate. I signed the contract expecting installation first thing in 2018. We went out and returned about 8:00PM and found that the old furnace fan had finally died and with temps in single digits we were in panic mode. Called the sales guy on his cell at home and he said he would see what they could do. He called back next morning (Friday) and let us know they were able to shuffle some things around and that they would be on\-site at 9:00AM... New Bryant up and running at 12:00 noon..... This is not the first time Danz has come thru for us..
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Merry
-
November 22, 2017
furnace and a/c installation
nice guys and good service
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
william
-
October 26, 2017
Happy Customer
I am quite anal about the neatness of an installation. FAMILY DANZ did the job better than I would ever have wanted.
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
James
-
September 23, 2017
Excellent Experience
Soon after purchase of a new home the air conditioner failed, which happened to be just before a forecasted period of hot weater. Family Danz provided a competitive proposal to replace both the furnace and air conditioner. Importantly, Family Danz accommodated my request to have the new system installed very quickly. The work was done very well and the crew were all very professional. I would not hesitate to recommend Family Danz to others and will use this company again for future service needs.
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Timothy
-
September 20, 2017
New furnace install, so new that I cant rate the furnace yet. Installers were great!
Blower on our 13 year old furnace was not working, $700 fix. We decided to upgrade the entire furnace instead of fixing this major component on a furnace that had an unknown number of years left. ( $500 rebate available from our electric company for doing so.)
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
August 22, 2017
Cool
Replacement air conditioning
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Nancy
-
August 03, 2017
AC
Very professional and friendly workers and efficient!
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
douglas
-
March 24, 2017
salesman (Ed)
very helpful , knowledge and learning our needs without putting pressure on us was big in our making to go with FAMILY DANZ
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
December 28, 2016
No heat
No heat a day before Christmas but they gave us heaters that did great. Didn't cramp our holiday and did a great install.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Kathleen
-
December 08, 2016
Excellent service!
Excellent Service!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
thomas
-
October 14, 2016
SERVICE
SERVICE PEOPLE ARE FANTASTIC.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Rick
-
September 03, 2016
Bryant Furnace/Air Conditioner Installation
Family Danz did and excellent job installing my new Bryant furnace and air conditioner. They converted my downdraft furnace to updraft and ran all the new duct work. Couldn't have done a better job.
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
William
-
August 15, 2016
Nice system
Family Danz did an excellent job of installing this AC system to replace my older system that had developed a leak. It wasn't worth chasing the leak. The basement wasn't finished when the original system was installed. Despite the fact that it is now, the Technicians took their time to figure out how / where to run the two lines so as to not be interfere with the other duct /piping/ STUFF now in the furnace room. Installation outside looks "clean", as does the inside. Excellent job.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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