Heat Pump Repair & ServiceBy Countryside Htg & Clg Solutions LLC

Great experience with a new Bryant Evolution series furnace and heat pump to replace my Bryant 2009 equipment. Sales team was knowledgeable and installation was impeccable. Looking forward to many years of reliability with my new Bryant equipment and a great service relationship with Comfort Heating and Air team.

Initial meeting and communications were fine. However, we've had some issues since— installers took our perfectly fine ecobee (we called as soon as we realized it, they said it was located and would be dropped off following Monday. When we followed up when it wasn't it dropped off, they claimed it was our fault and it was thrown out), we also have not been able to connect the (very disappointing) Honeywell thermostat to internet and were told to call Honeywell customer service, even though in the manual it says the professional installer should set it up and make sure internet is connected and product is registered. Good customer service goes a long way, regardless of the outcome of the issue. We feel like countryside took our money, put in the heat pump, and now is done with us. They also didn't clean up any dust or debris left after the job was complete. For $8k we expected a little more.

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It was time to upgrade my furnace and a/c. And what a better way to accomplish this than by using my dealer for the past 25 years. So I bought the best... Bryant. Countryside Heating and Cooling did a great job installing. The first thing I've noticed is how quiet it is compared to my old units.

After coming home on a Friday night to no heat in the house, I called Countryside. Within the hour a service tech was at our house to help! We received great service with great kindness from Countryside . What more could you ask!

My furnace died. My first call to Countryside led to a quick but temporary fix. When the quick fix failed later that same day, my second call led to an appointment to install a new furnace and upgrade to a smart thermostat. Because it was a Friday, they couldn't schedule me for immediate service; but on Monday the technicians were there right on time and got the new furnace going by that afternoon. Excellent work.

Good communication and good work

I have been working with Countryside Heating \& Cooling for about 10 years. When our air conditioning unit failed late this summer I looked to Countryside Heating \& Cooling for a replacement. When it was all said and done I selected a Bryant heat pump as well as a new furnace. While I have yet to truly test the new system in the high heat of summer or the low temperatures of winter I appreciate the in\-depth consultation to find the proper product to correct heating and cooling issues that have always existed in our home. One is hard pressed to find better employees or a more responsive service company.

The Countryside team was replacing an older 90's furnace and a 1973 A/C system in a older setup that was less than optimal. But team thought through the solution and the airflow in our house is the best it has ever been. From bid to install, the team was great.

Great work, smooth process, good communication and timely service.

Very helpful!

Countryside was very informative on the different options and products for our home. They also were able to complete the replacement quickly, which was greatly appreciated.

We have been with Countryside Heating and Cooling annual check\-up program for years. Having moved to our present home 6 years ago, we continued the service and are glad we did. Ben, our regular maintenance guy, kept us in the know about the age and potential problem with our 25 year old furnace and AC, and kept them running til that night when we heard a loud 'crinkling', a huge 'pop' and major hissing...the AC was done for good. At Ben's recommendation we had met with a sales rep months before, and because of it, we were prepared. Turns out the furnace we ordered couldn't be installed (the things one does not know til the wall is opened...) and after unboxing the replacement learned it had major denting ... That one went back, and another was delivered that day and finally successfully installed. The installation team \-Jacob, Max (and that delivery guy!) were polite, patient, persevering and kept us informed til the job was done 2.5 hours longer than expected that same day. Thanks to all including Maggie at the office who patiently 'held my hand' with my numerous questions. We highly recommend Countryside and Heating and the Bryant products..

Everything went according to plan

It was a great crew installing furnace, A/C \& water heater all in one day. Very courteous, efficient \& no issues.

The After job cleanup was horrendous and dangerous. Salesman was decidedly unprofessional. Two components of the quoted system could be not be used. Salesman should have known better.

We were out of town when the furnace went down. When we called Tony and he came out right away to give us a price quote. We told him we need a price ASAP due to the out of heat situation and we had our price (with options) that night. Jason and Ben came out to put in the new furnace and had to deal with the fact that we had not shoveled or plowed all winter. This in a winter like we have not had for many years...lots of snow and very cold. They did a great install and were very patient and understanding about the lack of accessability. I appreciated, very much, the fact that they performed everthing so well with no complaining.

All went well with a couple exceptions. Water leak on dehumidifier pump which was fixed in 2 days. Dust and dirt after duct cleaning. Not sure about the quality of the duct cleaning.

See above.

Great customer service. Knowledgeable, timely and competent.

Did previous work

You installed my high efficiency furnace in both of our homes. Now, air conditioner too. I wouldn't think of calling on anyone else. Thank you.

Easy to work with and stress free!

Thrilled with all aspects of our experience

Knowledgible, timely

Quick and timely service done professionally. Very friendly and courteous as well.

They were awesome from the person that gave the estimate to the installers.

We have had excellent service from Countryside for several years and trust them implicitly. They installed our new furnace during an incredibly cold and extremely busy time of the year. We would recommend them without hesitation.

Very good

Countryside has serviced our heating and cooling systems for many years. The recent installation of a new Bryant Heating and A/C system was very positive for us. Their staff are knowledgable, polite, efficient and get the job done. They make it a priority to see that you are satisfied.

Countryside Heating \& Cooling did a really great job installing a new furnace, air conditioner and water heater. They were on time and cleaned up when they were done for the day.

Excellent experience all around. Sales were very helpful and prompt answering questions. Matt and Cody were very professional for the install and answered all our questions. Registration and rebates were all done by Countryside and greatly appreciated. Thank you all!

The 2nd Bryant A/C and furnace I have purchased from Countryside. I count on them to keep me warm and cool as the climate dictates.

From the first phone call through install, very happy with all of it.

Knowledgeable, courteous and will recommend them to family and friends

Everything was completed on time. Very neat and careful of the items in our home. The estimate was very detailed and the installation crew was fantastic. We had one issue that was quickly changed to our full satisfaction. We love our Bryant air conditioning units. So many wonderful features. Quality and efficiency. Highly recommend Countryside Heating and Air Conditioning.

To date, Countryside has been professional and service oriented.

Thanks to your crew for installing our new furnace and AC in the pouring rain! We are cool again! We also love our new thermostat.

For the first time since the house was built 20 years ago, we have an air conditioning system that works really well

From service to install Countryside has been very good to work with

Countryside did exactly what they promised, when they promised, and for the price they promised. They even supplied a temporary solution to my problem until they could solve it permanently.

They showed up on time, did a great job installing, and answered all of our questions.

Countryside and their team bent over backwards to help us during our air conditioning crisis. We will continue to use Countryside for years to come.

All around great experience with Countryside Heating and Cooling. From the first appointment to discuss my needs, to the quote and scheduling and finally the installation, all the people I worked with were friendly and knowledgeable and went above and beyond to make sure I had a great customer experience.

Great service and communication all the way!

Our furnace was extremely difficult to remove, the 2 guys were here when they said they would be and removed the old installed the new all before noon, no mess, friendly knowledgeable. I do want to say I never felt pressured to make a decision had plenty of choices...great, great company

The communication and professionalism shown by this company is top notch. The workers are kind, polite and considerate. The communication and follow up is exemplary. Thank you Countryside for a most professional and welcome experience!

Great job great, attention to detail, great installers, great attitudes, clean cut trustworthy demeanor. Their many 5 star reviews are deserved as far as im concerned.

I originally just wanted a second opinion. I ended up buying a new furnace from them and leaving me previous provider after 12 years.

The installers did a very nice job fitting into the existing space the new units.

Matt did an excellent job installing the units.

They knew what they were doing

We've had Countryside on our side for years; they just keep providing excellent technicians and service to our household, they're pleasant to work with, prompt, and trustworthy. We give them our highest recommendations!! Maggie took care of all of our scheduling/installation needs and Matt and the other installers were fantastic on the day of the install. Love the new system.

They installed mini\-split a cabin week ago. showed up on time, did a good job, cleaned up the job site

Countryside was quick to respond to my call and were able to install new AC unit before the heat wave hit. Technicians were knowledgeable and helpful in answering all my questions.

Excelent service

Countryside was extremely prompt and easy to work with!

I really appreciate everyone at Country Heating \& Cooling. Friendly, knowledgeable, helpful and prompt. Great people doing great work!

Good job

From the sales staff to the front office to the installers they took care of all our Questions and made sure that everything was correct and properly installed

I discovered my furnace was not working appropriately and contacted a Countryside Heating to service it. It was determined the furnace overheated and died, after 23 years of service. This occurred on some of the coldest days and nights of the winter season. Countryside was able to come out and inspect and diagnose the furnace quickly. They provided space heaters and a quote, with options, just as fast. The service charge was rescinded. A new furnace and air conditioner was installed the next day. I was walked through the system's operation by the installers. I have been happy with the new HVAC system and service. The process was as easily executed as I could have asked for.

They were wonderful on getting a furnace installed quickly when our old one went out. The installers were wonderful.

We couldn't have asked for better service, from Maggie to the installers. They were helpful, informative, prompt and competitive pricing!

Couldn't be happier with Countryside's operations overall.

I will be a customer for life. They really put the customer first.

Upgraded our 18 year old system due to A/C failure. New system looks great, is very quiet, and is so much more efficient. Process from beginning to end was easy. Very knowledgeable staff and installers.

Installers were great, worked steady and were finished at the estimated time. A/C seems to be working well. We could have used a little more assistance with the House Wise thermostat, but understand that wasn't the installers area of expertise. The tech that was sent to us later (thank you Maggie) was very helpful. Overall pleased.

I was also impressed on how clean the area was when they were finished.

Timely and professional

I would recommend Countryside to everyone! Great ,skilled,and awesome to work with!

The installers were friendly, professional and tidy. Thanks so much!

Very excellent job.

Install was great. Product is great.

done and done. as promised

Outstanding service from start to finish. Maggie in the office was extremely knowledgeable and responsive to my questions including general company information, process, scheduling and follow\-up. Lance provided personal, extensive information and guidance on my product selection and a prompt quote with fair pricing. And he offered quick solution to a change in preference midway through the process. Matt and Jacob did an excellent job installing the unit both inside and outside. They arrived promptly, were courteous and responsive to questions, were knowledgeable, and did neat, quality work. Thank you to this A\-team for the great service. I was referred to Countryside Heating and Cooling from a friend who had a similarly positive experience and I would recommend them to others as well.

Just had a new cooling and Heating system installed. 7/27/2018. It was a pleasure working with Jason and his crew. Nick and his crew where punctual ,courteous, clean, well mannered and professional. Price , Quality and timing was perfect.. And a pretty impressive Office lady too.

Great dealer great service

Great service and install

From scheduling the first appt, to the estimate and then installation, everyone was very helpful, knowledgeable and professional . I would highly recommend Countryside!

This team goes above and beyond for their customers! Not only did their price come in at a fair price point (well below another local Bryant dealer), they offer loaner portable AC unites if there is any wait in getting your new unit installed. They were willing to educate me as to the ins and outs of the system, were on time and considerate, and did a fantastic job. Their office manager was phenomenal each time I called. I can't say enough good things!

It was the time of year when everyone needed a new AC unit. Countryside gave me a portable AC unit to use until my install date. They were great!

efficient and knowledgeable

Out with the 30 year old 'woofer' that knew it's days were up in the last week and decided not to light up half the time. In with the new quiet system that can't hardly hear.

The installation team (Adam \& Jacob) were very professional. They explained what they were doing , why, and the benefit to me. I would recommend this team for any HVAC job. The Bryant furnace is much quieter than the original unit. I can hardly hear it running.

Great experience. Great on time service.Highly recommend!

Everyone we worked with at Countryside did a great job. When you have problems with your furnace is below zero temperatures you want it fixed right as soon as possible. Jason and his group fixed our problem and installed new equipment very quickly. Thanks!

Great and friendly service as always!

He did a good job. He said he would email me my receipt for work he did. I paid by check. I have not received it. I called yesterday and she said she would let him know but I still have not received it.

Very knowledgeable, very skilled technician. Nice job.

I found everyone I interacted with at Countryside to be personable, knowledgeable, honest, quick to respond, and they kept their work area neat and clean. An overall excellent value.

very good planning and high quality installation\-\- could not have been better

We have used Countryside for service for years. They are always responsive, professional and explain everything in detail. This month our ancient AC died. They were out the next day to install our new unit. It was done professionally and on time. They are easy to have around, especially Nick who installed our unit while answering a lot of questions from us. I highly recommend them.

The front office was fantastic, with the stress of our AC unit going out in the hottest part of the summer I believe it was Maggie that made me laugh and had someone out that day. Everything was done as they said it would be on time and done like a pro. I was bugging Jason with questions as i thought of them and he was very quick to get back to me with all the answers. The installers showed up exactly at the time they said they would and took great pride in doing the job like a pro. The Bryant product is quiet and very effective. Overall i couldn't be happier with any part of my whole experience. Great value in the product and phenomenal service from Countryside.

Countryside Heating and Cooling installed a Bryant 1.5 ton heat pump and air conditioner with two zones in my house in Corcoran, Minnesota, in late July 2017. So far, it has worked perfectly...and we are very pleased with it.

very competent and courteous

Great customer service, knowledgeable, kept area clean, personable, prompt service

Great service and friendly knowledgeable staff. They knew their products and did the installation with professional perfection! Would suggest them to others looking for service or new furnace or air conditioner installations.

Top notch business and Crew! Fair prices and quality products. I was most impressed with the encounters I had with not only the owner, Jason but with Maggie and the installers; Matt and Adam. Adam and Matt were personable and knowledgable. They made sure I understood how to operate my new AC and furnace. Took the time to walk me through the new thermostat which is like a mini iPad. I almost went with a competitive brand and decided on the Bryant because I felt comfortable that I was getting a better value and a superior product. I will recommend them to anyone who is interested in a new furnace or AC.

Awesome service.

The Countryside team was very cordial, knowledgeable and driven to satisfy our needs. They answered any questions we had in a timely manner and their service turnaround time was excellent. I would definitely recommend this company to friends and family.

The install team was very polite and professional. They knew exactly what they were doing. Very efficient! They came when they said they would and worked diligently. They didn't try to rush anything but finished the job in a timely fashion. We have dealt with Countryside for many years and have never been disappointed. They are a wonderful company and reasonably priced. We will never go with any other company but them. Scott and Carol Berkey

Jason was extremely knowledgable in recommending Bryant furnaces, air conditioners and our personal installation, even going so far as informing us that our current furnace had been recalled and offering a claim/price reduction. The installation team was efficient, friendly, and took great care in maintaining a clean environment; e.g. kept our home clean.

Furnace replacement since heat exchanger had small leak on furnace that had provided good service for 25 years.

Adam, Nick and Jack were friendly and efficient. They got the job done, cleaned up after themselves and explained what they did.

Came out same day with high temps and high humidity. Talked the problem over, my husband talked about our zone heating and air never working quite right, so they looked at that also and told us what the problem was. We were not expecting to replace our air conditioning unit and re\-do zones but after one day, the basement is not freezing and the upstairs is cool to sleep in! So I have to say all is working and we are happy!