Douglas Cooling and HeatingHVAC Services in Pelham

I could not have asked for a better experience!

Excellent service

Very fast

Professional prompt courteous

new heat pump was installed quickly and efficiently

The 3 professionals that installed our unit in a VERY cold December day were polite, efficient and very knowledgeable. They took the time for a tutorial of our new thermostat and were patient with our questions. We are very happy with our very quiet Bryant unit so far.

These guys are my go\-to HVAC people.

could not be more happy with all.

Awsome Installation and installers.

Call KS, LLC provided me with excellent customer service. From beating the competition on price, walking me through HVAC replacement options, and finally the installation of our new unit the customer service I received was second to none. Professional service that you can trust to be honest and fair is hard to find these days but KS delivered! Thanks for walking me through the entire process..

Great service, Professionalism was evident. Would do it again

They did an excellent job and explained everything as they were installing. Also, they cleaned up and came by the next morning to check on everything.

All of the personnel we dealt with at KS Services was professional and knowledgeable about our needs and they recommended the best solution to our issue. Our unit broke down on one of the hottest days , KS came out looked at it, made some recommendations and when we selected a path forward, they acquired and installed our new unit the very next day.

Carson at KS was very easy to deal with. Their entire team were in and out quickly. Thank you.

Prompt service, responsive to inquiries/questions.

fast service

All representatives were very good to work with \- highly recommended!

KS Services/Douglas Heating and Air provided excellent installation and service. Josh and David were the two men who did the replacement. Very polite and hard working young men who arrived on time as promised and finished on time.

Very knowledgeable

Derek and the guys were awesome. They came out in a timely manner, provided us with options, and helped us select the best option for our needs. Guys showed up on time on install day and got it knocked out in no time. Very satisfied with the service!

Great job

Professional, efficient, willing to help and answer questions. No complaints.

CALL KS and DOUGLAS did an outstanding one\-day installation of our new Bryant heat pump system. They replaced an 18\-year\-old Trane system that had seen its best days. Jamie and his crew were excellent, and I would recommend them to anyone needing a quality, professional system replacement.

I had a very positive experience with the service men as they installed my unit. They were nice, quiet and professional. No complaints with this company so far....

The customer service I received from the beginning to the end was outstanding. They are friendly, knowledgeable and outstanding people. Thanks for your great service.

Great guys. They know their stuff. They do all of my HVAC work.

Showed up on time. Had all parts ready for install.

Great experience \- professional service and installation

Extremely knowledgeable in what they do

Very professional

KS came back to correct an issue with the unit that was installed earlier this year. They made the repairs in a timely manner with no questions asked. It is nice to know a company stands behind their service these days. Great customer service. I highly recommend KS Services.

Derek was first tech to inspect our existing unit. Found the problem \- cracked condensate pan and coil was rusting badly \- needed replacement. Older unit, had to find same coil for replacement OR replace entire system. Was able to locate new coil \- within 2 days replacement team back on job with new coil and custom overflow condensate pan. Also replaced both upper and lower PVC condensate lines that were 40 years old \- for owner peace of mind. Outstanding job. Would recommend KS Services to anyone.

Easy to work with, answered all my questions and made me feel like he cared and wanted to help.

Replacement of furnace and a/c was done timely and professionally.

Great job! We have used Douglas for over 20 years.

On time \- everyone was very knowledgeable about the equipment. They were here when they said they would be and installed the new system in a couple of hours. I highly recommend this team!

Professional courteous very knowledgeable \- lots of attention to detail completed the work in a short period time but still provided first\-class work. Will definitely recommend it to my friends and neighbors

KS has always been my go to service company for any HVAC questions and concerns, repairs etc. Very well managed company, outstanding employees from the top down.

I have had good service from Douglas for 35 years.

I would totally recommend KS to anyone. They are very knowledgeable and explain all services they were providing me \& my Bride. They explained everything to my Bride before I arrived home from work. She could explain to me about our new AC \& tankless water heater we were having installed. Great customer service. When the service techs arrive, everyone was courteous and knowledgeable about what was being performed at our house.

Great product great service and great people.

Awesome work, very professional.

We're satisfied with the service we received.

They did a Great job !