Heat Pump Repair & ServiceBy Cool Care Heating, Air, Plumbing & Refrigeration

Mark McKellar was polite, knowledgeable, professional, and very helpful. We always feel confident that Mark and Cool Care will explain the options available to help us make the best decision.

Could not be more pleased. Everyone at this company is professional, knowledgeable and caring. They show up when they say they will, take care of any problems in a timely manner and clean up any remnants of repair. We highly recommend Kenny and his team at Cool Care.

Great Experience with Management and Tech!!

Great

Their technicians were polite and knowledgeable. Would highly recommend to friends and neighbors.

Very good experience with Cool Care!!

great job

Outstanding service

They know what they are doing and did the installation very well.

Always knowledgeable, prompt, and courteous. Great products and great service.

Cool care came in, made sure my entire HVAC system was up to snuff and updated everything! My house is cooler than its been in years and my electrice bill is cheaper!

Everyone I talked to was extremely nice and helpful. The price was slightly less than competitors but it came with wonderful service. I would highly recommend this company to a friend.

Wonderful company to work with \-\-\- great employees. Very highly satisfied.

Great work , efficient and cleaned up after job. New unit runs much better and is very quiet.

Work hard and does a great job.

KUDOS, to Luke and his whole crew. This was best experience I've ever had with a major purchase. Very professional and knowledgeable. The customer service was the best I ever had, as I had many questions. I would HIGHLY recommend Luke and his crew. Thank you all for a very enjoyable and knowledgeable experience Ellie

From Kenny's knowledge and recommendations, to Brandon and Ryan's consideration and professionalism during the installation in less than perfect weather conditions, the service could not have been any better.

From start to finish this was the best experience I have ever had with any HVAC company or any other in home service I've had. They were very professional and knowledgeable, they were on time and worked diligently and when finished they cleaned up the work area so that you could not tell they had been there. They were very polite and respectful of me and my time. I would give them my highest recommendation, most especially Tia Savage who oversaw the project from start to finish, again the best experience with sales, and installation possible.

This company was honest and very easy to work with. I would definitely recommend them for all your service needs!!!

Best experience ever! Everyone was so professional, everything is effortless when dealing with this company. We are beyond thrilled with this company and our purchase.

great crew

We have worked with Cool Care to increase our energy efficiency and lower our utilities. We were experiencing humid / muggy conditions in our home while the unit seemed to run constantly. We purchased the 5 speed Evolution product with isolated zones for our air. Now we can set our bedroom and other rooms to be managed by the smart thermostat. Our first months bill saved over $150 in the first month (year over year).

All good!

Happy

Cool Care installed out new 17 SEER 2 stage AC/ 96% 2 stage gas furnace system in 1 day, however due to a mistake in wiring, it took and extra \~2 hrs to get the system on, Once one (around 9pm), everything seemed to works great. However, a couple issues that still have not been resolved about 1 month later: \- the mastic used to seal the plenum to the top of the system failed to dry, and ended up dripping down the side of the brand new equipment. Looks awful (white streaks running down the entire cabinet). Unsure if seal is air tight. \-condensation builds up on the top half of the unit when operating \- plenum insulation has a large gap in the back portion. condensation is forming on the exposed sheet metal and making the surrounding insulation wet. potential mildew issue. \-when the system is off, there is a strong musty smell emanating from the return grilles in the house \-part of my signed and accepted quote included a $375 rebate from Bryant which Cool Care said they would file on my behalf \- however, when I asked their rep in a follow up call about this, they didn't seem to know what I was talking about.

Cool Care did a fantastic job assessing my issues and replacing my old equipment in a timely manner. Top notch customer service and very knowledgable employees from the service technician, project manager and down to the Installation Team. I am highly pleased with my new equipment and will be recommending Cool Care to everyone.

These guys were great from the rep who came out to the installers and the office staff. Everything was well explained and well done. Highly recommend.