- Review by
Gloria
-
February 21, 2024
Continuing Great Service Over the Years
Still highly impressed with Efficiency H\&C. We've had a furnace and then an a/c installed by them in a prior home and were impressed by their outstanding service. Yesterday we had our furnace replaced by Cody and Johnny at our newer home. I had called last week because our old furnace was making strange noises. Diedrich came out— a personable young man went through some options with me, as the furnace, which we had shut off, and now that I look back upon it, made a sound resembling a death rattle. While we explored the possibility of a repair, which is always preferable, he let it be my choice. Not a hint of high pressure sales, he treated me like a human being. It was obvious the furnace had to go. Then Jason came out to talk about a replacement. We knew what we wanted, and he was a good listener and got everything sorted out and entered on his tablet. Again, excellent interpersonal skills. He gave me his card and has been quickly responsive to my calls. Then Cody knocked on my door yesterday morning, at the time I was given. Explained some of what they would do, and said Johnny, the lead tech, would go through more when he arrived soon after. Cody and Johnny got to work immediately and had the furnace up by 4pm just like they said. So wonderful to have our heat back on and working more efficiently. They were very considerate about removing their shoes when they came into the house and conscientious about cleaning up when they were done. Highly commendable. Feels great to have a H\&C company you can rely on and recommend.