Heat Pump Repair & ServiceBy Willis One Hour Heating & Air Conditioning Company

One Hour recently installed a new HVAC system in our home. They did an excellent job. Good communication and good cleanup.

Professional, knowledgeable and polite

Have used Willis One Hour for many years and completely satisfied.

They did an excellent job replacing our old system with the new one. When all was complete, we were given a rundown of how the new thermostat operated. top notch!

I was very pleased with the installation process.

Very professional

It's early, but satisfied with purchase and installation.

Knowledgeable

I've been a customer for more than 11 years. Service is always excellent.

One Hour Heating \& Air Conditioning, Cincinnati, Ohio did excellent work, from start to finish, including inspection, replacement recommendations, and installation of new furnace

Thank you ??

No issues at all. Very happy with the fast installation

VERY PLEASED

Answered my questions and provided important information

We have used Willis One Hour for 50 years and they have always been the best in taking care of our needs.

Very well organized

Easy to deal with beginning to end.

First unit they sold me was the wrong seer rating, and it was loud. Had a service tech come out and could not do anything with the noise. We traded up to their evolution model, had trouble with the cooling the first couple of days. Finally got a technician Jason out here and he solved the problem. This unit is working great as advertised overall a great company to deal with.

Highly recommend

Great Job!. Very satisfied with the work done. Thank You!

They were on time answered any questions I had. They were Nice, friendly left my house in great shape wen they were done with the job

on time, reliable, friendly and overall great experience. Job was done efficiently and accuriate.

Excellent service and installation

Highly recommend One Hour.

Shawn, Fred, and Stoney did a great job installing our new heat pump. As I watched them work, it was obvious that they had worked together before and they knew each other's strengths. It was also obvious that heat pump installation, even replacement of an existing similar system, requires a lot of effort to make everything match up and work properly. These guys clearly took pride in their work and were skilled craftsmen. We are looking forward to many years of great service.

One Hour replaced my old Furnace/Heat Pump/Thermostat/Humidifier/Air Filtration with a new Bryant System. The technicians were very Professional, Knowledgeable and Courteous. They far exceeded my expectations and made the whole transition as smooth as possible. I cannot think of any way their service could have been better. From the beginning of dealing with the sales person through the installation and into the post support answering all of my questions, they were Superior. AWESOME!!

Jeff, Fred and Bob did their work quickly and efficiently

Really explained my options and even handled my puppy to get him comfortable during their visit.

I've trusted Willis for years. They installed the previous furnace 20 years ago for my father, and we've dealt with them ever since.

outstanding

Very good professional work.

Professional \& installation went smoothly

They were on time and worked very efficiently.

My 25 year old furnace finally decided to retire and the folks from One Hour heating were able to come out the next day after I called and replaced the furnace. They were able to get it started again, and brought over a couple of space heaters in case the furnace went out again before they made it back.

Good customer service and installation.

Everyone was very professional and very polite. Would recommend them to everyone.

They used floor covers. Booties. Solved problem with Thermostat .

The staff at this dealer were very courteous and came to do the installation in a very professional manner. They were clean and protective of my property. The installation was performed as discussed and took less time than originally quoted.

These guys went above and beyond

They arrived on schedule and gave me information throughout the process.

Everyone was very helpful, super fast to get everything arranged

Wonderful experience.

was not pleased I had to replace my A/C but was very pleased with the service, professionalism, and cleanup with my new unit.

There's a rattling noise when running at basement furnace. Haven't been able to call yet but neeed someone to come out and check. Thanks

Efficient and prompt

Responded quickly and worked with us on price. Fast installation as well.

One Hour always arrives on time. They are very professional and willing to work with me. They installed a new air conditioner and water heater in less than a day. The water heater required a little more effort than initially thought, but the technician made it happen. The air conditioner has been working well. They also installed a new thermostat and explained how it works. I was told I would need both city (air conditioner) and county (water heater) inspections on the new equipment and how to obtain those inspections. Both inspectors passed the One Hours installstions with flying colors. Job well done!

The installers were very friendly and knowledgeable.

On this particular issue I only felt one person was working on my benefit . Others were not helpful, only answer to get unit repairs was to pay an $400 expediting fee. At the time of repair I was sitting at the bottom of 99 people

They were very professional and took good care of me.

Very nice, professional, and took great care. Definitely would recommend

My entire HVAC experience, equipment and installation team was Totally Awesome!

Knowledgeable and courteous.

Quick and Professional

Professional

Highly recommend

been doing business with them for years

Analyzed problem with old unit, gave me an estimate, said they could install next day. Arrived as expected, they worked on the installation and kept me informed on the process. Left the space clean.

knowledgable and professional

They did a great job installing my new furnace.

Willis Heating employees (ServiceTechnician and equipment installers) were very professional, courteous and knowledgeable. They took the time to explain the new heating equipment and answer all of my questions.

Everything about the system replacement experience was amazing. The techs were professional and efficient in everything that they did. My equipment looks and runs great. My house was left cleaner than when they arrived. I'm extremely pleased with my purchase.

Most of my direct contact was with Dan who seemed to be the lead person. He was on time, explained everything about what they were going to do. Polite, knowledgeable, efficient, and everyone worked well together. Good experience.

Showed up on time and efficiently installed the furnace. Explained functionality well.

Installers were amazing

Excellent service. Very knowledgeable technicians. Very expedient. Very pleased with cleanup process.

All personnel in the selection and installation of our system were extremely knowledgeable as usual. I have been a customer for many years and the service has always been top notch.

The service received was above and beyond and here's why I say that. Our furnace went out at a time when the geographic area was on the cusp of a major winter storm/blizzard right around Christmas. So in 2 days, we went from comfortable to having no heat at all save a borrowed space heater. It was days before Christmas and not only was getting the replacement equipment a problem but travel conditions we rapidly getting worse so all the way around we had the odds against us. We did get the equipment in time so the story ended well but here's where things went above and beyond. During the time of not knowing if we would receive the new equipment from the manufacturer before the holiday shutdown or if the weather shut things down for us, Steve, the service manager (I think) had the installers go ahead and show up at the job site, my home, and remove the existing system in the hopes that if or when the new system arrived it would expedite the install and at least get the heating portion of the install up and running. Meanwhile, Steve also had 4 brand new, still in the box, portable heaters sent to our house the next day to help if it came to the point that we still had no system to install and would at least provide us some comfort during the storm and holidays. Being without heat for even a couple of days seems like an eternity when it's you without the heat as opposed to your neighbor being without heat or reading about someone else's problems. I had my wife and me to be concerned with as well as other furry and feathered members of our family to worry about as well \- 2 dogs and 2 birds. All in all the level of service and care and concern was above and beyond. I can't really speak to the price I paid but the service after the sale was outstanding. Oh,...and they swapped out the original thermostat for a "Bluetooth" thermostat. When I was talking to the installer I mentioned that we also had another home in the south so we traveled back and forth. He mentioned that he was surprised I didn't get a Bluetooth so I could monitor and adjust temps as desired from away. I said that's a great idea and can I still get that. He called the company and they swapped out the equipment at no additional charge. So that was another added touch that left us feeling better about the experience.

We were extremely pleased with the service and knowledge of the technicians that assisted us with our service and installation! Bobby Pence thoroughly explained the issues and provided options for repair versus replacement. Bob Campbell was also very professional and knowledgeable with the installation. We can't thank Bobby and Bob enough for helping us make the right decisions with replacement and choosing the right systems for our needs! Their office provided up to the minute arrival times and even sent a photo of the technician ahead of time!! Thanks for a job well done that exceeded our expectations!

All personnel involved with the sale and installation were super! Have used Willis for many years.

One Hour arrived quickly to diagnose that my old HVAC system had multiple problems and needed thousands of dollars in "right now" repairs, and thousands of dollars in "coming soon" repairs. I decided that a new system was needed and after shopping another company, I chose to buy from One Hour because of their commitment to stand by their product for many years, rather than the competition's basic 1 year warranty offering.

Everyone that helped during our entire process were very knowledgeable and professional! They did a wonderful job!

Excellent on time did the job face did a great job very clean very nice gentleman use them again

great experience

I had returned home from Being in the hospital as I just delivered my newborn son. We came home to our HVAC completely broken. They were able to come the next day. Thoroughly explained what was wrong with the system, cost to replace those parts and cost to entirely replace it as our system was 9 years old. We chose to replace it. They came the very next day to replace it, which meant so much since we had a newborn. 10/10 recommend

Great techs who installed the product

Willis has always been great for us!

The employees are what keep us coming back

Professional

Very Satisfied. Would highly recommend

Definitely Recommend them

25 years dealing with the same company; 5 star operation

Great service

The team came out and tested our existing AC unit and found that the compressor had failed, the manufacturer of the old unit is not releasing parts at this point as ours was out of warrantee. The team came out the very next morning and installed the new AC and had us up and running in just a few hours.

The entire crew that installed the AC and furnace were simply top\-notch. I could not have asked for a better crew than all who did our installation. I have used One Hour since 2001, that alone should say something. I have never been disappointed in anyone. This crew, though, went over and beyond doing the installation. They were knowledgeable, so very courteous, and were careful about everything. Just super service. If I could give a thousand gold stars to all of them, I would.

Friendly and fantastic work, up and running in no time

Excellent job! Professional, knowledgeable, patient, thourogh.

Sales, Service, and all the people that helped our situation were excellent!

Professional installers

I recently had a new furnace and air conditioner installed. It hasn't worked since day one. The guys have come back several time trying to fix the issue but have been unsuccessful. I had to take pictures of the thermostat reading 88 degrees in the house with it set at 70 degrees. I don't think they even believed me until I showed them the pictures. When I call to make an appointment for them to come back out they don't understand the issue and keep trying to send them out in the morning when there isn't an issue until afterwards when it's heating up. I just want them to take the furnace and air conditioner back.

Great service

very professional

Dan and Nate, our installers, were very professional and neat.

Fast reliable service. Installers were neat and knowledgeable

Well done!

They did great job, On time and went right to work

Long term user, very satisfied.

Always have had great service with One Hour

Helped to assess problem and with choosing equipment.

They have and are solving all my problems. They are on time and appear when they say they will. That is all I really want.

They did a great job

Fabulous service and timely in getting units and setting the installation.

Pleased the wife; if granny ain't happy no bodies happy…

Great service, great guys!

Both workers were courteous, polite, and were professional in the work, they looked over area first, made the job go smoothly temoving and replacing the furnace and even cleaned up any mess made. Showed to be knowledgeable in what they were doing Answered any questions and gave information I needed to know

Not sure what the Xs mean, but I'd give them the highest rating

Actually love my new units

Very Happy with install for a very urgent replacement in this extremely cold weather. Old furnace had carbon dioxide emission into the house and had to be replaced.

Professional

Not much else to say other than the title.

Good job

I have heat now. I can't complain.

They put the wrong furnace in my house. They offered restitution, but it was still very hurtful and I have lost confidence with this company. If anyone asks me for a referral, I will be honest and say \- they put in the wrong damn furnace!

Made the furnace replacement as painless as possible.

Install appointment was scheduled in one day.

Very knowledgeable and they left the work area spotless.

Sales \& Service were very good!

Would highly recommend.

Follow up visit after installation or repair of the system would add better value to the customers and the company.

Timely service at a good price

did a nice job and cleaned up afterwards

Was very helpful

They were on time and did a professional job

I felt they were honest and straightforward.

My technicians were very knowledgeable and took time to answer all of my questions

Great, fast service!

This is the model our heating/cooling company usd

Professional in both appearance and communication.

We have used Willis One Hour Heating and Cooling for over 10 years and they continue to provide quality, professional service. We are confident that we will continue to receive the same stellar service and look forward to Willis being our partner for all our HVAC needs!

Installers were well experienced, and courteous

All the technicians were excellent. They took the time to explain the problem, inform of various options from which to choose to resolve the problem we were having. Once we made the decision and had the installation team on site, the technicians were very good at explaining each and every question and concern, took the time to explain how the unit functions, etc. I couldn't have been more pleased. Thank you to everyone who helped resolve the problem. Everything seems to be functioning well.

They done a great job.