Great Workmanship but Disappointing Administrative Coordination
The two\-person mechanical and plumbing installation crew were experienced, hard working, courteous, and clean. On the first day, they installed the new furnace, which provided us heat that evening, using my existing thermostat. Toward the end of that day, the dealer's office called told me that the final electrical hookup and control wiring for the heat pump and humidifier could not installed two weeks later. The second day the crew installed the heat pump and humidifier, but it was not connected to electrical power. They brought a black Evolution Connex control unit, when I specifically had requested a white one. So, it was not installed. I was disappointed that entire system was not up and running on the end of the second day, as I understood when I signed the contract. Otherwise, my experience was very good