Heat Pump Repair & ServiceBy Carolina Comfort Heating

Very prompt and professional. They really care about the customer! Every technician has been knowledgeable and courteous.

We needed the job done quickly and they came through for us!

Professional job. Fair price. Personal service. Carolina Comfort Heating in Wilkesboro is our go to business for our HVAC care.

A+++

Had a great experience with the install overall. Great people!

Did a great job putting in our new system.

Great service

Had used this company in the past for another heat pump and will continue to stay with them.

Great service

They installed a new HVAC system for us when our old one failed. They responded quickly although we had never used them before. All the workers were polite courteous and professional. The system seems to be working perfectly so far. Highly recommend them.

I've used Carolina Comfort for 20 years and they have never disappointed. In an area with many choices, I consistently recommend this group for any HVAC issue. The gentlemen that installed the system were extremely polite and professional.

Installation had some hic\-cups along the way to completion. Carolina Comfort Heating listened to my concerns and took immediate action to rectify those concerns. All personnel were very honest, and professional at their work assignments. Everyone of the installation professionals enjoyed their work and it showed in their work ethic. Impressed with their commitment to customer satisfaction.

They did not complete the job and put me off and made a mess and everything including my floor and other stuff. It was the worst experience I've ever had to pay $10,000 plus which I probably did not need to do sucks.

Never have to worry that they won't do an excellent job installing and servicing

Fast, honest, knowledgeable, friendly, efficient.

This is our 2nd installation this year\-\-\-\-they do a fantastic job\-quick, clean\-\-\-professional and personable.

Carolina Comfort was great to work with! They were extremely patient, kind, and very informative. The team took their time to explain all the different options, models, and what system would be best for our home. The crew was very kind and respectful when installing the system. We will be Carolina Comfort customers for life. Cannot thank these guys enough for their exceptional customer service and professionalism.

5 stars for Carolina Comfort Heating \& Air. We replaced our old A/C with a heat pump and the folks we worked with were all top notch. Matt was extremely knowledgeable and helpful \- he provided 3 options. Michael completed the installation in a very professional and timely manner. All appointments throughout the process were honored, the job site was left tidy and the system operation was clearly explained.

Everyone I have ever dealt with at CC has always been super nice. Their service is quick and super reasonable. They installed a new HVAC system (except ductwork). The only area of improvement in my opinion would be on communication when ordering equipment. I highly recommend them and will be using them for years to come!

The replacement of my old heat pump was done quick and professionally. The software use for estimate options was informative and helpful. The installers were knowledgeable and friendly. The whole process was a great experience.

Super easy experience. 5 star service

Great company to work with they put a real good system together for me and give me many options to choose from. Reliable on time and friendly workers. I would highly recommend this company.

Got us heat . Workers were friendly and knowledgeable.

RJ Miller and Gibson service technicians from Carolina Comfort were great answering all of my questions and did a great job.

The installers completed heat pump installation, but indoor and outdoor units would not communicate. A minor part number difference required a different indoor unit which they promptly installed the next day.

Gibby did most of work and did excellent job! They were very professional.

Great work

The management in the sales and service team were great to work with. The install required 2 callbacks to complete the work and the installers were not very detail oriented in their work (left debris in the crawl space, did not cut holes very clean). The company completed the work as requested and I would recommend them to others, but the details need to be verified by the customer prior to final sign\-off.

Exceptional customer service and expertise. Great to work with, friendly, timely, excellent work.

Great system. Works unbelievable great. I forgot how cold AC could be. Apparently my old system was not working well for a long time.

Cleaned up everything after they were done. Excellent employees.

The absolute best. Nolan and his team at Carolina Comfort went above and beyond to take care of us.

I appreciate the professionalism of Brandon and his team.

Great company to work with

Issues are addressed and corrected

Install was very professionally and efficiently done. Arrived in a timely manor and installed in a timely manor.

Quick, professional, and efficient! They had our new units installed faster than expected and at a reasonable cost. Highly recommend this company!

Love the strength of the unit thus far. It has made a huge difference in cooling our upstairs in June summer temperatures. Carolina Comfort was very easy to work with from the sales, financing and installation process. Professional company that I would highly recommend.

Dealer recently installed mini split system. We are well pleased with our dealer's recommendation to use this system.

I have experienced over 15 years of reliable service.

Every detail was attend to. Good workmanship. Excellent communication.

Phenomenal service and craftsmanship. The guys were on top of everything and was sure to keep us in the best interest. Would recommend Carolina Comfort to anyone!!

Chris at Carolina Comfort has been awesome to work with

I decided to replace my older unit with a new one. Everything went very smoothly from my first phone call to the installation! I'm very pleased with the customer service I received.

There were a few hiccups in the initial setup, but Brandon and the team made sure everything was handled and went the extra mile. That means more more to me than getting it 100% right initially, as with a complex system like mine, there are bound to be issues. Good to know that there is accountability and people standing behind their work. Cannot thank Brandon (Sales Manager) and Chris (Service Manager) for all there help and patience, as I am not the easiest customer to please. Will definitely continue to use Carolina Comfort now and in the future for service and additional equipment needs.

I was told about Carolina Comfort H\&A and their great service. I read all the great customer reviews and researched the Bryant units. All was very good. We had so many issues with our old unit and we have never been satisfied with the unit or service so that's why we decided to go with a local install company for our new unit. Carolina Comfort came out the day we called. Matt the tech was very knowledgeable and was able to answer all our questions. Then Brandon came out to quote some additional work. Brandon much like Matt was very knowledgeable and very polite and answered all our questions. He was able to make recommendations that would be better for us and save money. How many times do you get that? Right I know never. We were so impressed with their service thus far we went ahead and committed to the sale/install. They gave us a estimated install date of 1 week. They ended up calling and the materials came in early and they moved us up sooner. 2 guys came out to do the install and just like the first 2 guys very polite, knowledgeable and took time to explain things. We have been very pleased with the service and we couldn't ask for a better unit. I could really tell my old unit was not working properly after having this unit the first day. I give this unit and Carolina Comfort 100% on satisfaction. I am a manager for a Retail Company and handle install sales. I have shared my experience on my install to my team and friends and explained this is what great customer service is! Keep up the great work Carolina Comfort and Bryant!!!

Excellent service from Carolina Comfort. The guys were very friendly and knowledgeable

I felt like they went above and beyond. Done in a timely manner, extra issues resolved that weren't part of the original contract at no charge to me.

Work was preformed as described and the unit runs beautifully.

From estimates to installation, this company took care of my home and really helped me understand what I needed to get the most out of my system.

Excellent work and very professional!!! Highly recommend!!

Incredible customer service from first phone call to have a technician to quote the replacement through to the job completion. Timely responses and kept their word with scheduled appointment times and correspondences. Knowledgeable and friendly technicians. Superb all around customer care. I will definitely be recommending this company in the future and use them for additional services

Top notch service

Great service

Carolina Comfort is a Very Reliable Company and does Great Work. They are easy to deal with. Very Professional. They do what they say they will.

Very timely install of system to replace broken A/C unit. They worked us in so we could successfully use the home for a gathering. Excellent customer service for the initial repair of the old system, strongly recommend Carolina Comfort in Wilkesboro, NC