Furnace Repair & ServiceBy Pronto Heating & A/C Inc

The installers were courteous and clearly knew their stuff. Attention to detail, everything looked perfect when they were done. Very positive experience.

Great work, thanks team! Moved some work around to ensure I didnt freeze in a pinch! Before Xmas no less

We've been using Pronto for our HVAC needs for years. Wouldn't go anywhere else. Honest, reliable service.

Haven’t used for long

Excellent and professional team Great follow-through Dependable service

Service personnel are all great

They were efficient and professional, they walked me through everything. Excellent work!

Every single member of the install time was polite, friendly and professional. I couldn't be more please with their work.

From sales to install it was an easy process.

great team to work with, on time, clean and helped with all the paperwork.

The units was not working , needed two parts to be replaced in order the system to work , this was a new unit

Very professional and competent.

Right from my first phone call to Mike Rogers, his visit to our home educating us on the value of the Bryant heat pump/high efficiency furnace system, his prompt proposal and installation of the system – every step was GREAT! We are thrilled to be helping the environment and keeping our home warm in the winter and enjoying the cooling in the summer. Bravo, to everyone on the Pronto team!

Pronto arrived exactly on time with a crew of 5 to replace our old furnace/AC with a new high efficiency furnace and heat pump. Each person walked us through their process from electrical changes, venting options, thermostat setup, operating instructions, etc. They protected our floors and our outside vegetation. They submitted our warranty info and our rebate requests. Very friendly and helpful through the entire process.

My hvac replacement with Pronto was seriously exceptional. The professionalism of the crew, the quality of work and efficiency was beyond my expectations. I highly recommend Pronto.

Outstanding, I will use again when needed.

Kevin and his team did a great job. There turned out to be a slight programming error in the heat pump system after he left but he returned within a half hour of my call and repaired it.

Pronto sent an awesome team to evaluate and replace our furnace \- exceptional experience. Thank you Logan, Gus and Jon!

Great sales, and install team. Courteous, professional, timely and clean.

Darran was very friendly knowledgeable and did a great job

Thank you for the good customer service!

I love Pronto. They are reliable, friendly and trustworthy.

I was impressed from the start. The sales person, Jack, was well informed. He arrived at my home and immediately got me an accurate quote. He followed up with additional information the next day. The process to get my financing approved also went very quickly and smoothly. The installation process was very impressive...at least 7 Pronto vehicles arrived with at least 7 technicians. They were very polite and clean. They fully tested and demonstrated the use of my new Bryant furnace and two new Bryant heat pumps.

Every detail is correct and done to perfection. The crew was friendly and professional.

Their staff is very detailed and meticulous. They are a pleasure to work with.

We have experienced, and continue to experience, 5\-star service all around \-\- from our sales consultant, the service and install technicians, and the front office.

They were professional, knowledgeable, and friendly.

Overall a great experience! I would highly recommend them.

I received timely updates on the installers arrival, with photos of the installers, so that I knew who was coming. They were professional and courteous and the installation was extremely smooth.

Honest and friendly staff.

Very efficient and professional. Very nice guys!

Highly Recommend Pronto

All three installation technicians + salesperson were excellent \- great communication, knowledgeable, good advice, respectful of the property.

They came out on the hotest day of the year to replace my heater and A/C unit. Right from the start, they said they wanted to get the new cooling system running ASAP to keep the house cool, and then focus on the rest. I interrupted them to ask questions as they went, which I'm sure annoyed them, but they always stopped to answer my questions to my satisfaction, and did so with a smile. The area was left clean, there were no spots or messes on the carpet. They did a great job and would recommend them to anyone.

The install crew and support for our new Bryant AC unit was amazing.

Very professional, after they left no sighs that they where even their except that the new furnace was installed.

Wonderful experience. Recommend !!

Very professional crew of installers. Work was done well and explained everything afterwards. I would highly recommend this company.

My 30 year old unit finally failed; I knew what I was going to have to do. There was no sales pressure, just an honest accounting of what was to come. Repairs were discussed, but for me, time was of great importance. It was very hot that week. Blaine and Jon were great. They respected my home and I felt at ease having them here.

I wanted a heat pump to replace the air conditioner on a five year old gas furnace and I wanted one that qualified for the tax credit . Pronto and Bryant said they could do it, with confidence that other companies could not give me.

better than excellent! used angie

Chris from Pronto was able to replace my HVAC system extremely fast without sacrificing quality of work. He was very knowledgeable about what product would work best and how to remedy the issue that caused my previous system to malfunction and break. 10/10 would recommend Chris and Pronto to anyone and the Bryant products they installed in our home

We trust the technicians and appreciate their thorough knowledge and explications.

Great service and affordable

Prompt, professional, pleasant, very efficient and extremely fast. Experience couldn't have been better.

Superior service in every way

Professional dealer explained benefit to install both air and replace old furnace at the same time to save money

So far we are very pleased. We are still waiting for the inspection to be scheduled and for the AC to be tested so that will also be important to my opinion of the complete install. It is also the only reason I didn't give 5 stars yet until everything is completed.

They were great to work with, from the sales staff to the install. I also needed someone to take a look at my gas fireplace after the install and the service folks found the issue and corrected it the next day. Highly recommend the quality of the work and the expertise.

All systems are working great, and the service providers were superior. They even put up with my supervision and questioning.

We have used Pronto for all our heating and cooling needs for years, always with 100% satisfaction.

Pronto is great to work with. Employees are reliable and friendly and show up on time!

FURNACE OUT. THEY CAME THAT DAY. REPLACED THE OLD ONE WITH THEIR FINANCING.

The pronto team lived up to their name and I was able to get back up and running within 24hrs with a new furnace and AC. Professional and customer oriented team.

Referral and Customer who purchased same product.

the service people were very knowledgeable and easy to work with.

These guys were awesome! They came in took out the old furnace and put in a really high end new one in a day. They were very knowledgeable and professional. The salesman seemed very honest and let me know why I might go with a cheaper or more expensive furnace. They back their work up too! If something goes wrong, they will be there just as quick as anyone else!

Great quick service in providing options/estimate, scheduling and installation.

Need a technician to correct an electrical problem. Disappointed with response from Pronto.

Prompt and courteous. Very happy with the furnace and the service.

This is our third furnace install in our 45 years at this address. This was the most professional. The installers were neat, efficient and informative. We had Pronto install a Bryant AC unit several years ago so it was an easy call to have them in to install our furnace.

Great expertise through the sales and installation process. Very pleased.

Knowledgeable. Professional service.

good work

Mike, Joe and Ryan were fantastic. Very courteous and professional!

Quick response and insulation of furnace.

I love working with Pronto. I have them do our annual furnace tune up every year and they are great. We had an old furnace and they were never pushy about getting it replaced. When it came time to finally replace it, I already trusted them so they were my only call for a quote. They are professional, friendly, on time and courteous. The installers did a great job and left our basement cleaner than they found it!

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All of the employees we dealt with were great.

The crew was very professional, cleaned up after themselves and were very helpful in explaining the system when they were finished.

Darran was great from start to finish. I got an immediate response from him and throughout the process, he answered all of my questions immediately. I was not at my home during install, but once I arrived he took the time to explain everything. My AC has been working great. My house is very comfortable in some pretty hot MN summer weather.

From the beginning. Alex came out to give us a quote on a furnace, A/c and hot water heater. Very knowledgeable on the products he's selling. He has a no pressure attitude and even told us their more expensive than most. I found that not to be the case from another Bryant dealer. Called Alex back on Monday as the water heater we had initially wanted wouldn't work for our situation and had to upgrade to a direct vent. Alex re quoted us and said they can come out tomorrow between 7\-7:30 am. Eli, Gus and Colin showed up on time and removed all the old equipment and installed the new. We even got a Aprilaire On furnace installation and Honeywell T6 WiFi thermostat. It took them all day and stayed till the job was completed. Answered all of our questions . What a team! Thank\-you Pronto!

Wonderful!

Sales person had great knowledge of what he was selling and installing, he took the time to listen to our concerns and address all of them. Installation was done with great concern of the surroundings and looked better after they were gone.

Had Pronto Heating and Air install Bryant furnace and air conditioner at a previous home located in Chaska, MN. Had excellent experience then with both Pronto and Bryant. So we decided to use them again when we purchased a 24 year old lake home in East Bethel, MN. Knowing the house had original furnace and air, we didn't hesitate to call Pronto again. Started out just pricing hot water heater and ended up getting both furnace and air conditioner too. Best decision we made. Sales, Customer Service and Installation Tech's are the best in the industry in my opinion. Got the best deal for the money, and had every question answered in easy to understand explanation. The install went flawlessly, with my mechanical room now a show piece of home. Electrical and plumbing routing is better than when house was new. We now have piece of mind that our home is ready for both winter and summer. We welcome anyone considering upgrading their mechanical's to contact us if they want. Pronto is easy to do business with and they sell industry best product in Bryant.

The Staff at Pronto makes a bad situation a pleasant and manageable experience

Everything was great we were so glad our son in law had used your company for a/c and heating . We are appreciative of the compadent staff.

I've used Pronto to install AC and Furnace unit in my prior home. And just like before, was extremely impressed by the team, expertise, cleanliness, and problem\-solving. Not inexpensive, but great value and quality products.

We bought our home 3 years ago, knowing the AC, furnace and water heater were considerably old (20 + years) So this fall we decided to contact Pronto, knowing we were going to need to replace this essential equipment sooner than later. They came out, looked at everything, and could not have been More pleasant to work with, no "pushy salesman" attitude at all!! We scheduled the install after going over pricing and exactly what we needed for our home. The crew was on time and considerate of our home and our sometimes obnoxious dogs, we are very satisfied with Pronto!! (We have had our share of bad apples when it comes to home repair companies, no one answers calls, questions or concerns etc.) Anytime we had questions following the installation, Pronto Always answered the phone and were Always happy to help!!

Heating and a/c system