Heat Pump Repair & ServiceBy Landry Mechanical

Landry, mechanical did a great job in their workers were awesome

Awesome job and great people

Landry did a great job. Came quickly to look at our problem and give us a solution at a very competitive price. Then they came when they said they would, installed the new unit in a day and left our house spotless. Couldn't recommend them any more highly. Very happy.

They were wonderful to deal with, clear and easy transaction. The technicians were well trained, knew their jobs and completed the job in less time than we were told to expect.

Overall great crew and service, thanks Landry!

Excellent commun Excellent communication and service. Very professional.

The experience with the Landry Sales Rep was fine and is why we went with Landry. He seemed to understand what we were looking for: remove existing oil heating plant and baseboard heat; install a cold weather heat pump/AC system with 2 zones (bedrooms/bathrooms and the rest of the house); install a hybrid heat pump water heater \- this was a $50K + project that was part of a full gut renovation of our ranch\-style house that was being managed by our General Contractor. We were assured by Landry that a Project Manager would coordinate with our GC, develop a ducting plan for the project, and be on site when the work was being done. Issues we experienced during this project: 1) Lack of project oversight by the Project Manager who was only on site a few times during this multi\-phase project, and never followed through on the oversight and follow\-through that he and Landry repeatedly promised. At one point our GC reached out about ducting in the kitchen area that wasn't complete. The GC had been clear with Landry about the schedule and the drywall team was going to be on site later that week. When our contractor reached out to the Landry PM, he rudely said that "he didn't work for the GC". When we reached out to the PM about the schedule we were told "not to tell him how to do his job". 2) Initially the job site was a mess \- there was Bryant equipment, sheetmetal, leftover lunch food, and trash throughout the job site. Mind you, we had a construction dumpster in the driveway and Landry had set up a barrel/bag in the house. I called the PM who said I "must be wrong, they pride themselves in how clean they keep the job site." I then forwarded him images of the job site showing half finished drinks, ketchup packets, a roll, ducting materials all over the site and said I'd give you an "F" for cleanliness \- he agreed once he saw the pictures. The job site was neat thereafter. 3) System was ducted incorrectly \- not once or twice, but THREE times. Ducts for the main zone of the house were ducted into the bedroom zone. We were told that must have been how it was spec'd and designed. We said we were very clear with the two zones and had emails/texts with the Sales Rep on this. We also had texts with our GC about it and we had a call with someone at Landry about how it was to be ducted/zoned at the start of the project. They came out a first time to fix the first duct we noticed was wrong; they didn't check the rest of the ducts to confirm all was ok. We noticed thereafter that 2 other ducts were incorrectly tied to the bedroom zone. Landry's Project Manager was initially rude to us when we called about this and said that we must have misunderstood the ducting plan and suggested we didn't know what we were talking about. We said that we had initial documentation from Landry about the proposed zoning, and had asked about a ducting plan multiple times and were never shown one. He said that he would check the plan and get back to us \-\- he never did. We had to call the office 2\-3 additional times to arrange a final visit to fix the remaining ducts. The final time they came out to duct the zones correctly (1/24/2024) the techs (Patrick and Damian) couldn't believe that there had never been a ducting plan shared with us or left on site for the technicians during the entire project. 4) One of the rooms in the main zone had a duct grill, but was never connected to a trunk. This space was in its own thermal envelope and so it was especially important that it was all set prior to sealing that envelope. We were told yes.... and in the end, it wasn't connected so we had to have our GC open the envelope and Landry sent a tech (Damian) out to crawl through the opening and connect it. 5) Lack of accountability \- I had reached out multiple times during the project as well as afterwards to the General Manager and to Mr. Landry to discuss the issues we experienced. We wanted to share feedback so another client wouldn't experience what we did or get as frustrated as we did. We still have yet to hear back \-\- and we reached out multiple times via contact form and phone. The positives, while not many \- 1) The office staff/Nicole tried to make the necessary appointments and connect us to the right people; 2) the techs who were on site (Jay, Damian, Patrick and the others) tried their best and took pride in their work. But the lack of oversight and lack of a project/ducting plan made their job much harder. One crew never knew what the previous crew had done, and they typically didn't send the same team twice. They were pleasant to interact with and seemed to want to make things right. But it was clear that they were working within a chaotic system. We ultimately were so worried about the integrity of the system after so many patches and reductings, that we hired another HVAC company and paid them additional $ to double\-check Landry's work \-\- we wanted to make sure that it looked like all was finally settled correctly. Based on a few months living with it, and the report of the other company, we think the Bryant equipment that was spec'd and installed was a fine solution for our project, but the experience of getting it installed was the most horrendous service experience of our lives. We would advise anyone to steer clear of Landry.

Excellent service very professional

Landry's has been incredible for all of the steps in replacing our old leaking central air unit. The employees have always been friendly and great with communicating at all steps throughout the process.

The entire staff was friendly and knowledgeable. They made me feel confident in spending the amount of money I was spending

Great installation and courteous workers. Little pricey. Calls to dealer have been an issue at times

Landry Mechanical is a top notch company. They are responsive, professional and have tremendous customer service. In addition, they are trustworthy.

I found Landry from a Google search, was impressed with their online service form, and ended up getting a whole new HVAC system through them. Everyone I have dealt with from the company has been courteous and professional, but also friendly and personable. And they do quality work.

Scott and his crew did an excellent job, were professional, extremely competent and came up with creative solutions when encountering unforeseen issues.

The entire experience, from the initial visit, sales process, installation and communication from the beginning to the end, has been superlative.

This installation was complex and difficult yet the crew had me at ease. Glad I went with them.

No comment excelling job well done

Excellent service and product knowledge. Work completed per expected schedule.

Overall they completed the installation as expected. The lead technician, Scott, told me that they would tape any leaks in the duct work. That did not happen and there are many leaks where the new air handler connects to the old ducts. They should not set expectations that they are not prepared to deliver.

The installation went smoothly and the techs were very respectful of our home. My experience with Landry has been very professional. They seem to be well trained and efficient at their craft.

At every stage of the process they went beyond my expectations. The person who quoted the new system didn't just give me what I asked for but helped me find a better solution. The back office was very well versed in the state rebate programs and gave me all the information I needed to navigate them. The technicians explained what they were doing as they went along, worked well around the kids, and noted some things I'll need to be more careful about now that my heating source has changed.

Installers did a great job. Workers were very thorough and professional. They cleaned everything up when the job was complete. We would definitely use their services again.

Excellent experience. The technicians were on time detail oriented and friendly

The team that performed the installation was efficient and very competent. Couldn't ask for more.

The estimate and discussion of our needs was done well, our need to amend duct work was handled well, install was good, communication was good.

My old central air bit the dust in the middle of a heat wave (of course). Called Landry Mechanical, they quoted me a fair price for a new Bryant Legacy system and said they could do it in 2 weeks. in 2 weeks Joe and Adrian showed up (great guys), replaced the old with the new, took all the junk away, swept up, tested the system, and we now have AIR CONDITIONING!

Professional, friendly, knowledgeable, timely.