Furnace Repair & ServiceBy Earl Russell Heating & Cooling

We appreciated the timely customer service and attention to detail in our installation.

The heat exchanger in our old furnace failed. Unlike another dealer that quoted an incredibly inflated repair (nearly 10 times the quote from Earl Russell) with intent to upsell me on I new furnace, Earl Russell gave me a realistic quote. I ended up buying a new furnace. My decision was greatly influenced by Earl Russell's honest approach.

Jeff and his team did a great job! Starting with identifying the best solution for the best price to the procurement ond professional installation the overall experience was amazing! All the people involved were corteous and midful of the family envorment where they had to work!

Easy to work and schedule service with

Owner\-operated, hands\-on consulting, product knowledge over sales focus will have me referring to friends and family.

Prompt and very professional.

Very efficient from the quoting process through installation. Competitive pricing.

Very Professional and excellent knowledge of HVAC systems. Rated among the BEST!

Always do an amazing job. Prompt, attentive. Explains every detail. Cleans up and leaves no trace that they were there.

VERY GOOD

Earl Russell was great! Very knowledgeable and not pushy at all.

honest

I've received nothing but prompt and courteous work from these guys. I'm new to home ownership and all that comes with it but I want to make sure any decision regarding my home is educated. The people Earl Russell have taken the time to walk me through what needs to be done via phone and respond via email to my questions when I'm sure they're very busy. I really appreciated that it was the owner of the business that walked me through my options\-I wasn't expecting that. I've asked around from people who know more than me and they've said Earl Russell has provided us with a solid, trustworthy furnace at a fair price. They've earned my trust. I also appreciate that they've been in business so long\- they must be doing something right!

I was having issues with my 15 old furnace from another company. ER came and tried to fix it, when it was apparent the part was going to cost more than it was worth they dealt with that other companies warranty department. We had decided to replace it with a Bryant system, then a cold snap hit and the old system couldn't keep up. ER came to see if they could keep that old system running just a few days longer until they could install the new furnace. They did so much service even before installing the new system or even asking me for money. They were honest and up front and tried to make it as affordable as possible. They didn't use inflated or dramatic words trying to scare me into a decision for a new system like another company did. I feel really comfortable with my decision and will recommend Earl Russell to anyone who asks. I'm so happy I found them!

There are bigger residential HVAC companies, but with Earl Russell you get big company expertise with small company personal service. Truly the best of both.

Everyone that I interacted with was knowledgeable, respectful, and attentive.

Very professional

Earl Russell continues to rock! This is our second new Bryant HVAC system. We continue to be impressed and happy with the service and exceptional team they have. This install replaced our 2nd, older HVAC and matches the new one we installed 6 years ago. They rerouted our entire flue system, and now the upstairs is perfect. Thanks so much!

Great service

The technicians worked quickly, were friendly and polite, informed, capable and very competent.

Very knowledgable and cordial. Highly recommend

Great job. The employees were very courteous, respectful and efficient

quite knowledgeable and proficient

Everything about Earl Russell was 5 star!

They were efficient and courteous. Showed up on time and respectful of inside my house. Job well done!

Family owned business that has serviced my unit since I moved in 11/20. Furnace was failing \-\- and needed replacement. The man that originally installed the furnace came to check it out. Told us we could use smaller unit \-\- and offered great price \- due to Bryant's rebate. They come on time, work quickly and diligently, are honest and fair. Integrity is hard to come by these days \- but they have it!

I would highly recommend this company to my friends.

Jeff took time to explain all of our options, and once we chose, he took a lot of time to explain the features and functionality! We are grateful!

On\-time, professional, thorough, easy to work with and great product!

We have used Earl Russell Heating and Cooling for the better part of 30 years as ourHVAC service company. They respond immediately and have always provided outstanding technical expertise along with exceptional customer service. When it came time to replace the original HVAC system in our current home there was no one else we would even entertain calling! While price is always a consideration in a purchase, it should NEVER be the primary consideration \- you want a company who "gets it" \- and Earl Russell, with 1st Dave and now his son Jeff as the driving forces, along with their outstanding technicians, "get it". Thanks for your efforts with our new install (in very tight quarters I might add....) and for the years of superior service and friendship!

Deal with the best and Earl Russell wins every time. It's always a pleasure to do business with Dave and Jeff.

Earl Russell Heating and Cooling was dependable, on time, very clean, and did a great overall job replacing our furnace. I would highly recommend them for your heating and cooling needs. Bob Lowder

They put in the Bryant furnace that was replaced 20 years ago and serviced it under contract during that time. We had no problems , so of course we choose Bryant and Earl Russell when replacement time came.

Professional, courteous and expsrienced

Dave Russell is trustworthy and fair. You can count on his advice and expertise when making HVAC decisions. Very pleased with their work and service. Would not use any other company!

Recommend to everyone. Dave and Jeff have always! been there to support our home when needed.

We have used Earl Russell at two of our homes over the last 13 years. They are the only people we trust to touch our system. Dave, Jeff and staff provide great service and are most knowledgeable about the product and HVAC systems and how they interact with a home.

Established reliable company that does my HVAC work on all my properties and my families. David and his techs are the best.

Lightning struck our house. The power surge destroyed many of our electronic appliances and also caused our air conditioner to stop working. Earl Russell promptly diagnosed the problem, replaced the thermostat, and restored cooling to our home. Outstanding work.

Earl Russell has done the maintenance on my HVAC since the purchase of my home in 2001. My chose for a replacement HVAC was the unit that Earl Russell recommended. They will do the maintenance on this new unit. People that you can rely on and trust.

I have worked with Dave and his team for many years. Quality workmanship, competitive pricing, reliable and knowledgeable. Dave has been in the business all his life, learning from his father before him.

Despite proposals from other companies, we settled on Earl Russell Heating \& Cooling because of their knowledge of us and our home. Their price was honest and fair, and we respect the reliability of their service, even in emergencies.

They are great

Have been customers many years and always receive honest, quick and complete service from Russell's employees

Had excellent experience. Work completed in one day. Kept all flooring covered during installation.

The entire staff at Earl Russell Heating and Cooling is very knowable and professional with all transactions I have had with them over the past 18 years.

Love my A/C.

We have been with Earl Russell H\&C for a couple of decades now. Dave and his crew have always been professional, timely, and courteous. They have been with us over 3 houses and over the course of our kids growing up. We are loyal customers.

Dave Russell and his team are outstanding. They have gone above and beyond helping our family correct a poor HVAC install/solution in our new home. Dave, Scott (Installer) and team are incredibly professional and completely trustworthy. We look forward to working with them on service calls and highly recommend them over all other options in/around the Zionsville, IN area.

Very professional, expert knowledge and service

I have used this company for over 20 years, and they are the epitomy of service and caring. Top notch.

Very professional

The installation of our new furnace and air conditioner was performed by courteous, clean, and competent professionals supervised by Dave. The replacement of our old equipment with the new was completed in one day. Dave carefully explained how to use the equipment and helped us install the software on our computers and smart phones. He showed us how to program the heating and cooling according to the many options that are available. The blower is very quiet, and the heating and cooling work perfectly.