Heat Pump Repair & ServiceBy BJ HEATING & A.C., INC

Appointment was very fast. Found cracks on furnace & small amount of CO2 leaking into house. Within 24 hrs they were here with a new HVAC system. Cleaned up wonderfully despite snow. Financing available which is great for retired folks. Now I have to drop the thermostat by 3-4 degrees and am warmer than with old furnace. It’s crazy good. They have done all paper work to get energy credits. So helpful!! Thank you BJ heating & air!!

BJ Heating and Cooling always does a good job. If they recommend Bryant I know that I can trust the brand.

The installers, owner, technicians were all very pleasant to work with. It did take three times to get the furnace working correctly but they were Johnny on the spot to get back out here to help. Would definitely recommend them

Installers, Robbie and Glen were excellent very polite and professional.

I did not want a furnace and air conditioner that had numerous bells and whistles as the previous unit had. It was not a Bryant. The previous unit gave me problems for eight straight years and finding parts became difficult. I trust this unit will be totally different. It is quieter than I imagined but it does perform very well and I am satisfied.

Excellent service

I have a great experience in totality.

Kelly Meyer was johnny on the spot on Sunday night when furnace was on the blink. Very helpful and informative!

I had Bryant inspect a faulty AC condition in my house and after discussion and advice I had them install all new AC system. The first man inspected, evaluated and found the problem. The second set of men came and installed the AC system but it did not cool after 24 hours and would not shut off. After a call to Robbie, a third man was sent out who examined the system, made a few changes and now it is operating as it should. Bryant was committed to resolving the problem and followed through to completion. The men were quiet, polite and professional. They replaced the first AC system that I had which they also installed 10 years ago.

The guys were friendly and explained thoroughly. The install was flawless and done quickly.

I could not be happier with the service and expertise that BJ Heating and cooling provided for my wife and I. They answered all of our questions before beginning the installation of the new system and answered all of our queries during the installation. They were all very professional, arrived when they said they would and left our home cleaning up after themselves as if they were never there. I would HIGHLY recommend them to everyone I know!! VERY HAPPY with BJ Heating and Cooling!!

BJ Heating \& Cooling went above the call of service to satisfy the customer! A job well done!

Wonderful service and the technicians have a lot of knowledge about their products. They quickly and correctly diagnose issues and their service is top notch. Highly recommend.

We replaced 2 mini\-splits in our upstairs bedrooms. Not only did BJ come in several thousand dollars lower than the company that installed the original mini\-splits, they cleaned up the installation to make it look 100 times better than before. Won't hesitate to go with them again.

The new unit that was installed seems to be working great. I've had it for two days. The servicemen who came to my house, were very knowledgeable and polite.

Install was a breeze. Everyone was patient and informative about the equipment and process when we were unsure about placement and type of units.

great

Usually I don't take time out to rate things. But as a 70 year old man the experience that I had with BJ heating \& Cooling was the most professional \& courteous experience that I have had dealing with my HVAC system in my entire life. Everyone that I came in contact with on their whole team was very nice. That made me feel at ease throughout the whole process. I would recommend them to anybody!!!

Quality on time service, extremely competitive pricing on a quality product.

Awesome

Our AC went out on the hottest day of the summer and needed to be replaced. Barry came out immediately and had two technicians at our home at 7:30 am the next day. We just replaced both furnace and AC and are loyal satisfied customers. We highly recommend BJ Heating and AC.

Good work.

Very knowledgeable

The team was super helpful while getting a new system. They offer the best deal we could find and explained everything so no surprises the day of. They scheduled an appointment to instal and we're early so I didn't have to wait around. We would definitely contact them again.

Not only did the techs arrive early, they were courteous and extremely efficient. The ductwork that had to be fabbed is a work of art. The equipment itself is top notch and so very quiet. Couldn't be more happy with the entire experience.

Reliable, friendly, and professional service!

They were on time, professional and effcient. Answered all my questions. Highly recommend!

BJ was very responsive and installation of the HVAC unit inside and outside was professional grade \- better than the installation when the house was built 25 years ago. They took good care of the house with dropcloths and left no mess when they finished.

Everything went smoothly. Crew were on time, professional, answered all questions and made sure the areas were cleaned up.

I contacted BJ Heating and Cooling because my furnace was very old and was having problems. They came and installed a new furnace. We had trouble with the blower and they did come and repair it.

Being a picky cautious consumer I got multiple estimates for installing ductless mini split HVAC in my entire home in which I'd previously used window AC units. Although BJ HVAC was the most expensive estimate I chose them for several reasons. The written estimate was very professional explaining in more detail than others about equipment, warranties, maintenance and financing all at a glance. After several phone calls and one final trip to their office the owner and management team pleasantly and patiently answered my many questions and helped me understand my concerns. The owner was even willing to work with me in resolving a particular issue I had. Finally the installation proved to be another exceptional experience. The installer clearly knew what he was doing explaining things and asking for my input or considerations. They laid down canvas cloths on the floor to keep from tracking in dirt and didn't leave any mess behind when they left. All in all, I could say that the professionalism, expertise and good customer service is what really convinced me to chose BJ HVAC. From estimate to installation all involved were punctual. Now I am enjoying the lovely even cooling in my whole house. I look forward to using the Heat mode on my ductless units in winter. I am a happy customer. Hopefully BJ HVAC continue to give excellent customer service for future maintenance or repairs. Thanks guys!

Installation was done very efficiently

We are so pleased with how timely and efficient the installers were. Very professional in all areas.

very professional and thorough, great team work to get the job done

Excellence in all areas!

Installation crew did an awesome job, I'm very pleased with the install.

A great transaction from start to finish. Anytime you are spending this kind of money, you want to be sure you're getting quality, both equipment and service. Everyone was great and Levi's attention to detail on the install didn't go unnoticed.

The installers were very professional and understood how the new furnace worked. It took them the entire day to install the new unit. They stuck with the job until it was finished even though they had to work past a little past their quitting time. I was pleased with the service.

Dave \&Robby did an excellent job. The removal of old unit went without issue and the installation of new unit was almost flawless. My previous unit was wide open every time and a bit loud. The new Bryant unit is so quiet I can barely hear it. Thanks BJ!

My service technicians have always be pleasant to work with. They kept me updated on their progress and explained the new system. I have and always be a repeat customer! Thank you.

Great product an service

We were thrilled with how smoothly our installation went! Would highly recommend B \&J

Very professional and knowledgeable

Barry was great on the sales call. He explained things in a way that was easy to understand and not a bunch of technical info most of us don't understand anyway. The installation crew was top notch. Arrived on time polite and professional , worked well as a team. Unloaded their tools and other gear and got to work and did not stop until the job waS done . This company stands out in their field.

From the start to the finish the service was outstanding

Great experience from the 1st phone call.

Levi and Tyler did a great job. They had all the old furnace and ac unit replaced in a matter of hours. Great workers!

We have used BJ Heating \& Cooling for years. They are always reliable, professional, and knowledgeable.

The owner was the actual person who provided my inspection \& quote, and he was much more stringent in his evaluation than the others who responded. He pointed out "interesting" choices made at the time of my legacy equipment and advised what he would do to improve my system. I'd never noted some of the things he found, I just knew that my AC was rapidly dying, and it was TOO HOT for that foolishness. The systems/levels that I was quoted were extremely competitive, but the capstone of my choice was the long warranty period offered. The installer was prompt on the day of the install and put up with my looming/questions and was willing to educate me on what he was doing and the high points of my new system. Just a good dude, altogether. Having known the cost (at installation) of the old system, adjusting for inflation, and comparing it to the quoted system I chose, the increase in cost was entirely in line with the country's economy as a whole. And was still cheaper than the other quotes. WHOOT!!

Great service and very informative. (5) Star

Great people to work with.

THEY WENT ABOVE AND BEYOND TO RELOCATE SYSTEM TO BACK OF YARD AND EVEN MOVED ITEMS IN BASEMENT TO GET TO SYSTEM. THEY CHECKED ON THE SYSTEM THE NEXT WEEK TO MAKE SURE IT WAS PERFORMING SUFFICIENTLY. THE PAYMENT PLAN IS AFFORDABLE.

Installed new heating and air conditioner, cleaned up, removed old equipment and gave us a lesson on the new thermostat.

Very professional. Installed next day and did a great job. All workers were very knowledgeable and professional. They cleaned up after themselves and left everything spotless.

Very friendly, on time, great cleanup and a super great job right up to the very end. Answered all questions and were hard workers taking out a unit that was 30 years old.

Quick and efficient service

Professional\-they did a great job. They were on time and answered all my questions .

BJ Heating and Cooling were so easy to work with. They were on time, inspected and recommended possible repairs to our previous HVAC system. We opted for a new system to replace our 16 year old HVAC. BJ Heating and Cooling actually replaced our old blower to allow us cooling in the house until the new system was ready for install. The installation went smoothly and we are extremely happy with all aspects of the job. We highly recommend BJ Heating and Cooling.

Great service and quick!

We have used BJ Heating \& A.C. every few years since 2007 and have always had great service from great people. Our new Bryant HVAC equipment is great so far and replaces 18 year old equipment that was okay but not as energy efficient or reliable.

The two gentlemen that came out to install the unit were nothing short of professional and very courteous. I know the day ran late, but they didn't stop until it was done. Wonderful service

The two man team that completed the disassembly/removal of old system and install and test of new system were very professional and courteous. The job was completed in one day and all the old parts were picked up and hauled off as well. Both men were experts in their field and required no direction to complete their job. The job site in the house was clean when they left. thank you, we are thrilled with our new system and look forward to seeing our first report from Bryant.com/my home!

BJ Heating and Cooling kept us cool while waiting for new replacement A.C. unit.

so glad we got the opportunity to work with them! i was BEYOND stressed out when we found out (from another company) that we needed a whole new system, but Barry made me feel 100% better and confident in their recommendations on a new system and what would work best for our home. Barry is so personable and down to earth and i can tell he really cares about the customers he works with. when i originally called to make an appointment and told the receptionist i thought i needed a new system, she was so understanding and got me the first appointment to have it looked over and even took time to explain financing and the rebates they offer. after signing our paper work, i felt that i had a few more questions and was able to talk with Robbie who helped me understand the whole process with great detail. i can't recommend them enough!!

Excellent service, Barry even offered to fix my old AC unit free of charge until my new furnace and AC unit was installed

Great to work with from initial visit to ordering unit. Everyone from office staff to installers treated us with respect. A+ group

always good love the unit

Enjoying the new unit and how quiet it is compared to our 14 yr old unit. anxious to see the next electric bill to compare Still trying to get used to the control thermostat though We have used BJ Heating and Cooling since the day they installed our original system in our new house during construction. Best company around to deal with. People and service techs are very nice and knowledgeable.

Known them for years. Totally the best.

Outstanding buying and installation experience.

Excellent

This was by far the best customer service experience I have ever had.

BJ's Heating and Cooling and owner Barry Nichols are a great company to work with. They negotiated a great deal for me on their Bryant products and did an outstanding job on the installation. Their experienced installers were at my home within a week and did an excellent job getting out new units installed. The technicians were professional, experienced, courteous and punctual. The job was completed as planned within two days and everything was up and running as expected. My old units were hauled off and the work areas were as clean as when they arrived. I couldn't be happier with my overall experience with BJ's!

Awesome folks to have worked with!! Brad was very helpful in going thru the whole process of what I needed serviced and gave us the best price ! Highly recommend BJ Heating and Cooling

This is our second experience with BJ Heating and Cooling and once again they were top notch. The knowledge, expertise, and unparalleled customer service was very much appreciated. I will use BJ for all of my heating and cooling needs from here on and recommend them to all of our friends.

Went above and beyond normal installation, from other service providers.

Our furnace went out on Thanksgiving morning. BJ had a technician at our home the next day. Mark arrived in a timely manner. Unfortunately after 24 years. it was time to replace heating and air. Because of holiday , they could not get ot us until Monday. We were offered heaters to use until the new furnace would be installed. Dave and Jamie arrived as scheduled and completed the job in a clean and timely manner. There were very respectful of our house.

Professional and courteous...kind and considerate

Phoned for an estimate. Barry, the owner came out promptly the next day. He assessed the furnace, made comments for improvement, explained how beneficial a dual fuel heat pump for efficiency/comfort/value. He gave me an easy to understand estimate. After talking to several other HVAC companies I phoned B\&J to see about an installation date. Robby scheduled my installation for the next week, was helpful in paring me with a heat pump that complied with my electric company rebate. My furnace died before the installation date, they even loaned me a couple heater. On the day of installation, the crew was here on time, completed the job within the time they stated and answered all my questions. Robby phoned the day after installation, answered all my remaining questions. My experience with this company from the time I phoned for an estimate to the day of installation has been 'superb'. The heat pump is more than I expected, my house is now warm, cozy and the equipment is very quiet. This company is 'definitely' worth talking to. From Janet who answers the phone to Dave and Jamie who did my installation\-\-\-\-\-they are all great.

Great guys. Fast and professional.

Only thing negative I could say is the installer wanted to keep a portion of our old system in the house and paying for a new system, I wanted it to all be new. but this was cleared up with I spoke with Robby.

Service techs were great and answered all of my questions.

I am very glad I used BJ Heating \& Air to replace my HVAC. The installers did a fantastic job\- thorough, neat, took less than one day to do the job. The equipment works great \& MUCH quieter than what I had before.

Great all around

Very pleased with the Bryant product as well as the quality of installation and service of BJ Heating and AC.

Great job. Was on time and very professional. They went above and beyond to repair my old unit to get me by until my install date. Already recommended them to my mom. Is there any better compliment than that...

I have used BJ's Heating and Cooling 3 times since I bought my house. There was no doubt that I would use them to install my new furnace and a/c unit. Friendly, professional and great customer service.

I love my new AC/furnace system. The installation went great. We have the best cooling experience we've had ever in this house now. The technicians were fast and friendly.

John gave me exceptional info on the products they offered and didn?t try to push them on me

Wonderful job

Great as always

Installers friendly and knowledgeable.

Very professional company. Would definitely recommend.

Good service

Have had the new HVAC system a very short time, but very satisfied to date.

B\&J always does a great job on service and new unit installations.

BJ has always been our maintenance company. We needed a new system to replace old and outdated unit. BJ had good pricing and we were happy with past experience. New install went well, very organized and cleaned up everything. We would recommend BJ to anyone needing service or new installation

Very friendly and professional technicians performed the INSTALLATION.

BJ Heating \& AC were fantastic to deal with form quote through to completion. The owner stopped by during installation to verify everything was going as planned. The work was done very well and they cleaned up after themselves. I couldn't be happier.

arrived as scheduled completed the job in one day did a good job of cleaning up after installation pleasant to deal with I was hoping the new unit would be quieter but no real change from the older model.

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Great experience all the way around! Very quiet product. It seems we will be very pleased with the product

They did exactly what they promised and did a very good installation. I would recommend them.

Great experience

replacement of furnace and a/c unit

The crew who installed my new system was outstanding. They know their systems, they are efficient, they educate the home owner, respectful of my home and cleaned up their work area when finished. They were very personable and I was comfortable having them in my home. My new system is the best addition to my home thus far. The system is quiet and cools the house to perfection and actually looks nice. Looking forward to a long relationship with B J Heating \& Cooling.

very nice folks to deal with

A very good experience

Always on time, quick to respond, service men are very knowledgeable and always use great manners.

Their sales person was not a salesman, rather he was a support technician. I learned everything I ever cared to know about hvac. I was able to make an informed decision and hire this firm that did an amazing job for a great value. I couldn't be more satisfied.

Installers/technicians sized new unit and the install was of professional quality.

They were very efficient and knowledgible of the product. John one of the techs went above and beyond to fix some unexpected problems. I would definitely recommend this company to anyone

Had a new Bryant furnace installed in basement that has challenges. The Techs were very polite, careful about keeping our house clean. Most notably, these guys worked very hard to get our installation complete, and we are happy customers.

Quick and painless. Very easy to work with. We have a service contract with BJ Heating and will continue to use them for all our HVAC needs.

Great service.

As always BJ techs were polite, clean and on time. We have had good experiences with them. This time had some frustration. The new units were installed, but the A/C did not cool adequately \- not nearly as well as the old unit. Our 2nd floor stayed at about 80 degrees. It took two follow up service calls to get the unit operating well. It is fine now.

We had a new system installed due to the age of the old one. They went above the call of duty and were able to work us in early. We will definitely recommend BJ Heating \& cooling to everyone. Trey ,John and Brad did a great job

John and Trey did an awesome job installing our new unit. Very courteous and professional. They had a tight space to work in but they did an awesome job. Thanks!

Install was fast and done right

BJ Heating \& Cooling has been maintaining my furnace and air conditioner and when it developed a leak in the cooling system they recommended replacing it with the Bryant product. The service technicians Steven \& Cody were very professional in there ability to install the product. They installed a Bryant single speed compressor and coil.

BJ HEATING AND COOLING ARE A GREAT COMPANY WITH AN EXPERT AWESOME CREW THAT GETS THE JOB DONE. WILL RECOMMEND THEM TO EVERYONE. JUST SUPER GREAT PEOPLE TO WORK WITH. NO HEAVY\-HANDED SALES PITCHES. WE DECIDED TO GO WITH A NEW UNIT AND ARE SO GLAD WE MADE THIS DECISION. \-MIKE AND SANDI

Wonderful job installing

The office staff was available when I had questions. The two gentlemen who put in the A/C heater were quiet and respectful.

We were pleased with the explanation of the equipment/estimate. The installers also were very knowledgeable. The job was completed quickly and efficiently.

Great service, qualified technicians and economical prices........BJ Heating \& Cooling, a company I would certainly recommend!

I had no problems. Everything works great.

Home furnace installation

very professional and answered all of our questions

Reliable, considerate, friendly

Replacement of 18 yr old carrier hvac sys

Great product