Dales Heating & Air ConditioningHVAC Services in Madison

Prompt service and was very knowledgeable about furnace systems

Brian was awesome to deal with. He worked around my crazy schedule, was personable, and was knowledgeable. I would recommend Dale's to anyone that asks.

They did a great job. Very professional.

Very knowledgeable, timely and professional.

They installed what we needed at a good price and on a good timeline. Nice folks too.

Brian at Dale's Heating is great.

Went out of his way to make sure we were happy

Brian and Zach came on time and installed a new Legacy 916S furnace within 2 and a half hours. Amazing and courteous people.

Dal's Heating and Cooling is the best AND most affordable. Brian is just great at what he does. Thousands less than other service provider, providers who are salespeople. He just replaced mt furnace for thousands lwss than the competition. I will be calling him for my central air, also!

Dales heating, and air conditioning has always given us trustworthy, timely, reliable service

Brian Olson and Zach were prompt, professional and curious.

We own an 18 year old condominium. Even though our existing, original HVAC system was in working order, we chose to be proactive to avoid the inevitable, because we all know, things like these break down at the most inopportune times. Brian from Dale's Heating \& Air Conditioning gave us several recommendations on units sized for our condo and energy efficiency and was able to schedule the install at our convenience. We began having trouble with our existing air conditioning during a hot spell and asked if he could move the schedule up. Brian was very accommodating and moved the install date. He came out right away on a Saturday to inspect the work site and our unit was replaced the following Tuesday. Brian and Zak were very prompt, courteous and answered all our questions. They had the old units out and new replacements installed and working in about half a day. Brian and Zak laid a protective covering over our carpeted stairs and cleaned the worksite when they were finished. Both Brian and Zak were a pleasure to deal with and we are looking forward to many years of service from our Bryant products.

They installed our new cooling system quickly and efficiently. Extremely friendly and informative. Great prices!

Brian is excellent.

Brian from Dales Heating did a great job!

Owner was very friendly, conscientious of my availability, excellent clean up, demonstrated equipment usage, and all around great customer service.

Replacement of a working furnace and air conditioner due to the age of my equipment by recommendation from family and friends. Selected Bryant equipment due to its reputation and name; however, the experience with the installation is concerning to me. 1) Humming noise from the furnace whether the furnace is on or off and only goes away if the power switch is turned off, 2) the manual specs called for the furnace filter to be 16 x 25; however, the installer indicated that with the cost of that then you might as well go for the bigger size 20 x 25 x5. Unfortunately, the bigger box is only utilizing 70% of the surface and the gas pipe appears to be tight on top of the filter box which is not allowing for a true, straight 3" sediment trap. 3) a plastic base came with the air conditioner and when asked if it was to be used for my air conditioner (which is larger than the old one) I was told no and we only brought it in case your current base was not big enough. It is not! The installers asked if I had dirt and the answer was yes; however, they just moved the existing dirt around (did not put any additional) before placing the air conditioner and allowing for the air conditioner to sink forward which it now has like the old one and the base needed to be replaced with the larger base to spread the weight out and allow for mowing/trimming. A text message was sent asking for the plastic base after installation and no reply. During installation the man doing the sheet metal work said to me, "why did you go with an 80% furnace and not a high efficiency unit because this is causing me a lot of work" \- I was dumbfounded! At the initial start up, the blower/vents was extremely loud and it blew dirt and other stuff from years into the rooms and onto the bed coverings and took a lot of time to clean it up. The installer was adjusting the thermostat and told me, "that I will need to keep the bathroom vent closed" but never explained why – I never had to do this before. After the installers left and I started looking at their work, I was shocked to find old copper coiled up tubing and the solenoid (from a humidifier) still hanging and tucked up above venting and still attached to the water heater, the gas flue exhaust, which gets very hot, was pressed up against the gas pipe and when you traced the gas pipe back from the old install, the pipe wiggled a lot and was not secured. Needed to clean up after them (cigarette butts in the driveway) and am still finding sheet metal screws on the basement floor and driveway. In addition, I had to read the manual and found out that the blower has adjustable speeds and why the installer did not know this information to decrease the speed and noise when it clearly was too loud, I am not sure. I was afraid to use the furnace until I was able to reach the installer. The installer indicated that he needed to talk to his guy and returned to my home the following weekend and was able to remove the old copper tubing, moved the exhaust flue about 1" from the gas pipe, and adjusted the furnace and air conditioner by one notch. I showed him the different adjustments that were available in the manual and indicated that he may need the jumper kit to allow for the air conditioner to run at the same speed as the furnace. It is disheartening the challenges of getting a contractor to perform at a quality level to ensure all facets of the installation is correct and to the customers satisfaction.

Excellent service and Best price when comparison shopping

Brian at Dale's provided excellent service when providing and estimate and installing our new AC and furnace. He quoted us for exactly what we needed, and nothing more, and gave us the best price in town. He even installed a new air filter upgrade kit into my air filter unit for me.

Excellent from start to finish

Brian (the owner) was absolutely fantastic and incredibly professional! He and his crew showed up right on time for both the initial quote and installation; answered all of our questions thoroughly and respectfully; installed the unit quickly and left a clean work area; wore masks for the entire process; and never tried to upsell us to things we didn't need. (A different business in the area quoted us a MUCH higher price for the same model and install work.) One thing that I would like to highlight as woman is that they treated both my husband and me equally, and we both felt respected and included in the conversation. We will gladly work with Dale's Heating for our servicing needs moving forward, and highly recommend them to anyone living in the Madison area.

They came soon after we called, installed the A/C the next week and came back when our water heater';s pilot light went out. Very accommodating!

Prompt arrival, quick and competent work, good clean up after, and fairly priced.

Online. Neighborhood message board recommendations.

Dale's Heating was awesome to work with from the very beginning. They were courteous, respectful, and transparent through the entire install of a new AC unit. I would recommend them to anyone based on how great they were.

Efficient, personable, and reasonably priced. Would recommend.

Fantastic quick and thorough service. Excellent

We researched reviews online for local heating and cooling installers then invited 8 separate companies to come out and bid on replacing our 30 year old A/C system. Brian blew the competition away in every aspect. Fast and polite communication. Knowledgeable and easy to talk to. Our new system was professionally installed on the date promised with no issues. Brian even took care of registering the system for warranty purposes. I would highly recommend Dale's Heating \& Cooling.