Overlake Heating & Air ConditioningHVAC Services in Redmond

Excellent service

Overlake did an A+ job with our new heat pump, from product selection to installation. We needed help deciding between air conditioning and heat pump, and what components would best meet our unique house configuration. We interviewed several companies, some of whom talked our ears off for 2 \- 3 hours, and took measurements of every window in the house in order to recommend the "perfect solution" for us. Some recommended a ductless system, with different units for different rooms. Some tried to sell us complex ducted and ductless systems that we found to be unnecessarily cumbersome and extravagant. We found ourselves scratching our heads trying to decide between systems that didn't really make sense and were too expensive. Then Rob, the owner of Overlake, came and cut through all the crap. He took a quick tour of the house and talked to us candidly about the challenges our house configuration presented for any system we were considering. In his judgment, our least expensive choice would probably be our best solution. He focused our attention on how satisfied we are with our current ducted heating system, how important or not important it was to maintain the same temperature in every room of the house. He explained that a heat pump could use the preexisting duct system and would provide comfortable heat in the winter and cool air in the summer. We were impressed with his science/data\-based approach to system selection and his down\-to\-earth salesmanship. Rob could have easily convinced us to spend considerably more, just like others tried, but the options he presented to us cost less and made more sense. In his opinion, we would be wasting our money looking for a system that exceeded the capacity necessary to make our house comfortable. Rob steered us in the right direction with his deep understanding of HVAC systems and ethical business poise. The installation was performed seamlessly by Overlake's punctual, professional and highly\-skilled crew. We could not have chosen a better HVAC company for the job! Thanks a million, Overlake!

Rob and the whole Overlake team far exceeded our expectations after having a quote from another provider to install a non\-compatible unit with our existing Bryant technology that was 3x the price. Rob responded to our texts on the weekend to troubleshoot which ultimately led to full replacement within 3 days of us contacting his company. So impressed and will recommend Overlake to anyone I know!

Crew was very professional, knowledgeable, polite and communicated very well.

Would use again.

Overlake Heating does a terrific job of installation. They have been good at trouble\-shooting in this past. I highly recommend them.

We had a furnace failure in the middle of a very cold front. In the past I had fantastic service from Overlake Heating \& Air Conditioning, so I tried them once again. They did not let me down and replaced my furnace quickly, even when conditions were poor. In addition, their installers have always been knowledgeable, professional and true craftspersons. When it comes to how things are done and how they look when finished? Their staff are the best. Thank you. Overlake Heating and Air Conditioning!!!

I had a great experience replacing my gas furnace with Overlake Heating and Air Conditioning! Robert gave me a quote based on the photo I provided and scheduled the installation very quickly. The technicians arrived on time and did a very good job installing the new unit. After the installation being completed, I found out that I need to get C wire connected inside the furnace for my smart thermostat to work. Robert kindly offered to send their technicians to do it for me as a courtesy. I will definitely come back to Overlake Heating and Air Conditioning for future HVAC needs.

We were very pleased with the communication that Rob provided and answered all of our questions about the HVAC product. We are also grateful to the team that includes Ben \& JP for their efficiency, professionalism, and explanation of the whole installation process.

The service \& the installation team were all hard working, timely, professional \& efficient, they did an excellent job.

We needed to replace a twenty year old furnace. Overlake was quick to respond, made an accurate assessment of my needs, and scheduled the work within 7 days. The two man crew showed up on time and did an excellent job removing the old furnace, reinstalling the new one as well as a much easier to use thermostat and walking me through the details when they finished. The pricing was reasonable, and I truly appreciated that they did not try to upsell me as did two other bidders.

Had AC installed at home and at the mom\-laws house. Both crews from Overlake heating \& AC were outstanding. Friendly, courteous and professional. They had to rebuild the existing HVAC stacks at both homes. Resulting installations were much neater than the originals. Very pleased with the work they did.

Very happy with service. Price was reasonable. We had an installation of a new furnace with 24 hours of the failure of our old furnace. work was professional.

They were able to have a new furnace shipped up and installed on the same day the issue was identified! Just before a cold front arrived.

Recommended by neighbor

Great service. I heard about Overlake from my son who also used Overlake Heating.

I have had the pleasure of working with Overlake on several of my HVAC needs. Their staff are always extremely knowledgeable, honest, and hard\-working. They are also good communicators. I've been very pleased with their service every time.

These guys know their stuff! Rob came over to review our current system and layout for installing an AC system and replacing our old gas furnace. He patiently educated us on how these systems work and presented the most common sense options for us to choose from. The installers were quick, knowledgeable, and professional. Overall, a great buying experience. Highly recommend Overlake Heating and AC.

At each stage of this process we found every person at Overlake Heating A/C that we were in contact with to be professional, friendly, helpful, polite, knowledgeable, respectful, thorough, patient, considerate, timely and tidy. All of our questions and concerns were answered with detailed explanations. The company is local, has a good reputation and treats their employees very well \- all important criteria for us in choosing them for this installation.

Installed central A/C and replaced furnace with Overlake Heating. Great experience from the beginning to the end. Robert who came for an estimate explained everything in detail and gave a lot of useful information, which even changed my plans from heat pump to A/C. The installation team was professional and friendly, they completed the work in few hours (with A/C fill\-up next day), and did a very neat and clean job. They also patiently answered all my questions (and I asked a lot of them). Overall very pleased with the process and the result. No hidden fees and very competitive price. Highly recommend this company.

Robert educated and guided us through the complicated world of Heating and Air Conditioning and helped us make a decision quickly and comfortably to purchase a reliable, more efficient replacement furnace and a new AC. He quickly worked up an estimate, and his team of installers were on\-site pretty quickly (\~ 2 weeks). They had the whole job done in practically no time, with very little hassle. Afterwords, they walked us through the appropriate maintenance steps for the furnace/AC. Everyone was very well informed and easy to work with.

My furnace stopped working on a snowy day in Redmond. I had called a couple repair shops, but had not heard back. My son was getting my kerosene heater ready while he called Overlake. The technician was on the phone with him right away. He was suggesting things to check on, and they got it running! I know they were busy, but were courteous, helpful and patient on the phone. I decided to replace my 1993 furnace. The three service technicians were very professional and tidy. I was also given assurance that at any time Overlake Heating would come to my home, it would be Overlake staff. They do not subcontract jobs out. I will always wholeheartedly recommend Overlake Heating.

I had Overlake install a new furnace at my house today. Every step of the process was great. Everyone from this company who came to my house was professional, knowledgeable, respectful and organized. I'd highly recommend them and will be using them for all our future furnace, air conditioning, and water heater needs. Our attic furnace was reaching the end of its life. I called for a quote to repair/replace it, hoping a tech could assess it and explain the options. Brian came out, looked at the furnace, and advised me of options. He seemed very experienced and honest. He recommended replacing rather than repairing, but there was zero pressure to do that, or to go with Overlake. We decided to have Overlake replace the furnace. Spencer and two other men came out today to do the job. I couldn't be more pleased with their work. They were meticulous, including using tarps to protect my floors and cleaning up after themselves when they were done. They did a great job of communicating throughout the process. They ran into a minor snag, which they resolved before they shared it with me, and I was very happy with they way they handled it. I felt all their employees were honest, professional and hard working. Thanks for making a furnace replacement (which, let's face it, is not really a fun way to spend money) as painless as possible. Keep up the great work!

Gave us honest advice and didn't try to upsell us like the other company who gave us a quote for a new furnace.

They responded quickly and the installers were very professional.

Helpful, Professional ,prompt, great team

We have had wonderful experiences with Overlake Heating and Cooling. Super customer service and very dedicated and knowledgeable technicians.

Overlake heating and AC were great to work with. Friendly and professional.

The installer did a great job. On time and worked all the way through until finished. Cleaned up everything and took the old heater away. very nice pleasant guys. Good job gentlemen!

Rob is the guy to call. He does not try up sell you anything you do not need. Not to mention, he is extremely knowledgeable.

On time, got the job done, worked through any snags, left a clean work space. Overall did a great job.

Had a new furnace installed by Overlake Heating \& Air Conditioning. Very professional. Great experience overall.

Overlake installed our new furnace and awesome hey did a nice job. Very knowledgeable and professional.

We replaced two furnaces with Bryant's\- not the most expensive or quietist. Installation went very well with mannerly and clean technicians. In our coldest room, I could already feel an improvement that afternoon. Next morning I heard the furnace in my bedroom and worried that it would be too loud, but I am already quite used to the sound. So, very satisfied.

Furnace install team did a great job, had heat the first day. Had minor cosmetic issues which were addressed without any trouble.

The installation of our new heat pump was to take two days, and I assumed would be done during normal business hours (8:00AM \- 5:00PM). I expected a smooth process and a properly working system at the end of the 2nd day. The experience was not even close to my expectations. Day 1: Old air handler, heat exchanger, compressor pad and compressor were removed; new air handler, heat exchanger, and compressor pad were installed. As expected, the new compressor was placed on the pad, but not connected to inside unit. I observed one of the four\-man crew scraping gravel from my neighbor's driveway to put under the compressor pad. When I told him that my neighbor probably would not like that, he said, "It will be OK. I'll smooth out the places I took it from." He couldn't have given a more wrong answer! Late in the afternoon, the electrician (an Overlake subcontractor) arrived to hookup power to the new system, and all four from the installation crew left. (I think at least one of the crew should have stayed until the electrician was finished to verify that the system was working. And maybe to explain to me how to operate the new thermostat!) About 90 minutes later, the electrician was finished, but the system would not turn on. It was not his job to troubleshoot system problems, but with the guidance of someone over the phone, he managed to find two wires that had not been connected by the Overlake crew. He connected the wires, but that made no difference. I was supposed to have backup electric heat working at the end of Day 1. This was important because it was December and the temps were down to 32 degrees at night. After 2 hours of trying to get the system to produce heat, the electrician left at 7:00PM, and an Overlake tech arrived at 8:30PM. At 10:00PM, the tech determined that a circuit board in the air handler was defective, and a new one would have to be obtained and installed in the morning. I managed to get by with two 1500\-watt space heaters by closing off most of the rooms. Day 2: Before the techs arrived, I noticed that the compressor pad, with compressor installed on it, was significantly out\-of\-level. The techs arrived at 10:30AM, and I asked them to purchase a bag of gravel to replace what had been taken from my neighbor's driveway, and they complied with my request. I also asked them to level the compressor pad which they did. The defective circuit board was replaced, and backup electric heat came on. It took two Overlake techs until 7:00PM to connect the inside and outside units of the heat pump, and attempt to charge the system with refrigerant. However, a valve on the compressor unit was leaking so the heat pump could not be operated until a new valve was obtained and installed the following day. Day 3: Two Overlake techs arrived at 1:30PM, and, I assume, they installed a new valve. What appeared to me that was left to be done at that point was to charge the system with refrigerant, connect a small electrical cable between the inside and outside units, insulate the refrigerant lines, and spot\-tie the lines and wires into a neat installation. This seemingly small quantity of work took until 10:00PM to complete, at which time it appeared that I had a working system. Day 4: I had programmed the wi\-fi capable thermostat using the owner's manual on Day 2, so I woke up on Day 4 to two emails from the system telling me about urgent notifications that had occurred in the middle of the night. They were Error Code 99's \- High Torque Lockout. A google of this returned a manufacturer's document that explained this code was likely due to overcharging the system, and resulted in the compressor shutting down for a while and then restarting for a couple of hours when the error situation occurred again. I called Overlake and they said to run the system only on the electric backup until a tech could come out 4 days later. I think Overlake should have sent a tech out that day since, at that point, they were already two days late providing me with a working system. Also, since my old but still working heat pump had been turned off 3 days before, I was going to be using electric backup for 7 straight days (at least), and that more than doubles my heating bill, at this time of year. Days 5 thru 7: Waiting for tech to return and troubleshoot error code. Day 8: Appointment for tech was scheduled for between 11:00AM and 1:00PM. Tech arrived at 4:00PM, but did call to say he would be late. Between 4:00PM and 10:00PM, the tech removed the refrigerant from the system and then recharged the system with refrigerant. He had determined that the initial charging had been below spec (too little refrigerant was used), and he said that the system should work OK now that it was properly charged. After the crew left, I noticed that there was dirt, installation scraps, and some kind of cream\-colored lubricant on the carpet next to the air handler, as well as trash in the crawl space and outside around the compressor unit. In general, they could have done a better clean up. Also, they apparently used the top of our dryer as a work bench since there was a drop of dried, blue PVC solvent on the dryer along with many dirty finger prints. The system has now operated for 5 days without any obvious problems. I now have an installed and operating system; however, given that it arrived from Bryant with two faulty components, and the installation included two wires not connected and improperly charging of the system, I have little confidence in my new Bryant heat pump. However, among all the negative aspects of this project, there were a couple positives: Overlake's price was almost $2000 lower than their competition, they promptly submitted the necessary data to Bryant for the rebate I was due, and they appeared to provide a neat and proper installation.

Price is reasonable. Service people are super nice. Finished the job on schedule. Patiently show me how to take care of systems.

Overlake made time on a Friday afternoon, with virtually no notice, to help us with a dead furnace. They were able to install a new furnace the next day, a Saturday. We were impressed by their professionalism and plan to work with them in the future.

The technicians performed a proper installation with the new furnace. The old furnace was installed years ago by a different contractor and had multiple code violations. The new furnace appears properly installed and all the ducting and vents are secure and plumb.

I have a cool house this afternoon thanks to the folks at Overlake Heating and Air Conditioning. Everyone that I worked with at Overlake Heating was great. Robert was very honest and straight forward when providing me an estimate. He answered all of my questions and provided guidance about making comparisons. The installers had a bit of a tough time getting the ac coils installed into the space above my furnace, but they kept a positive attitude and got the job done. Sam was kind and even took a few minutes to answer questions from my inquisitive child.

Roy from Overlake nursed our 28\-year\-old furnace along for the last 15 years. Finally, it gave up and could not be economically repaired. The next morning Sam and Leon installed a new Bryant furnace in less than 3 hours for a reasonable price. We use Overlake Heating exclusively.

Bryant Furnace

Great installers, knew exactly what they were doing. Quick and efficient install.

Very competent, knowledgeable, thorough and professional.

Overlake heating is a truly excellent service company. My neigbor and I reached the company to get our furnaces replaced last Friday and they get the job done this thursday. They give us good consultation on the products and find the one fit our houses. And we think the price is good. The installation and workmanship are execellent as well. They also promised a good warranty. So we are satisfied with everything they supplied!

Excellent company to work with all around!

Our furnace failed at the end of last winter. We decided to wait to replace the system because our initial contact with HVAC (heating, ventilating and air conditioning) providers was not positive. They were either too busy or we felt they were trying to take advantage of us because our heater was not working. We were lucky that it was the end of winter and we did not mind a few chilly mornings before our gas stove fireplace heated our main living areas. Because we had time, we talked to some friends regarding who they had used and contacted several HVAC providers. We also did research via consumer reports (http://www.consumerreports.org/cro/gas\-furnaces/buying\-guide.htm) and the US Department of Energy's website (http://energy.gov/energysaver/heat\-and\-cool). We were interested in AC after a neighbor recently cut\-down some trees that previously shaded our house in the mornings, causing our house to heat up much quicker this year. We live in Seattle so heat in summer has not been a problem for us until this year. We had three HVAC providers come to our house. Rob from Overlake Heating and Air Conditioning in Redmond (Seattle eastside) was honest and direct up front. He explained the pros and cons of heat pumps and showed us the issues we would have with our house in adding any AC or heat pump. The first HVAC person we had at our house did not do this at all and was very positive about having a gas furnace with a heat pump. The third HVAC provider who provided a quote did not want to discuss anything other than a gas furnace, even though we had requested that this be done. We chose Overlake Heating and Air Conditioning because Rob was the only person to follow\-up with us promptly regarding their quote and the information that he provided us regarding adding a heat pump system agreed to other information that I was able to find. I did some additional checking and found a website from California that provided me with additional information that corroborated what Rob told me about heat pumps (http://asm\-air.com/?s=heat+pump). We also had several email and phone call exchanges that were all prompt. One provider never followed up with us and another offered a discount 10 days later after we had made our decision. If you are going to provide me with a discount, please provide it to me at the time of the quote. Providing me with a discount later indicates that you initially wanted to overcharge me. The team Overlake Heating and Air Conditioning sent to our house were great. They arrived promptly, insisted on taking their shoes off in the house. One of the first things that I had them do was discuss about adding a heat pump in the future. They corroborated all of Rob's concerns regarding installing a heat pump at our house and added some more. I asked these questions because we will add some form of air conditioning in the future and I wanted an installers opinion on installing a heat pump at our house. The installers left our gas furnace area cleaner than when they arrived. After the installation was complete, they showed us all the items that they replaced, including an electrical switch that they said should be updated to meet current code requirements. The only thing that I would have liked Overlake Heating and AC to have is a credit card swipe via a mobile phone. I do not want to pay by check and I do not want to give someone my credit card number. I think that this is something Bryant should consider providing to their dealers. In fact, Bryant should provide an app that does this so I can get an immediate receipt, automatic product registration and a link to this survey.