Courteous, accommodating installers
Great experience from start to finish. When I was just getting quotes, I found the consultant, Rick, from Washington Energy Services (WES) knowledgeable and helpful. I asked many questions during the consultation and via email afterward. He was always quick to respond and forthcoming with information. I waited months to move forward and re\-initiating contact and picking up where we left off seemed effortless. I pressed Rick on the furnace sizing and his explanation was convincing and satisfactory. He even gave me a bigger discount to beat a lower bid, then, \*after already having my business shored up\*, he got me advance access to an upcoming special that lowered the price another couple hundred dollars. Who does that these days?!?! Now for the install. I was pretty hands on for the install. I'll admit I was a little micro\-managing, but I was trying to help make decisions about how to run the exhaust pipe and lineset so I didn't have to look at them for the next 20 years. Aaron, the lead installer on our job, never made me seem like I was in the way. He answered every question, explained the technical details, and left me feeling confident in what he was doing. Everything was done according to my preferences and requests. While installing, Aaron found a bent return air vent that would cause the furnace to suck in some air from the garage (you know, where there's car exhaust). It had probably been there for over a decade and there was no way I was going to see it. But he didn't cut corners to ignore it and save time. He wanted the new system to deliver the best performance. He added "swoops" (curved pieces of metal) in the base and the supply ducting to improve rate of air flow. Little things like this are indicative of a general commitment to excellence and optimal performance. The job needed to spill over into a second day (just running the linesets), but the crew did a thorough clean\-up at the end of each day. They arrived on time and worked diligently. They were respectful, professional and kind. A consultant can tell you about all the other perks of choosing WES. We don't regret it. If your experience is anything like ours, I don't think you will either. The new equipment is working out well. I can't speak for the performance of the AC unit because it's winter, but the outdoor unit was quieter than I expected during our test. The furnace is about half the output of our previous furnace, but it is easily outperforming it. The house heats faster, more evenly, and feels warmer as a result. 2\-stage with variable speed fan and high efficiency is a big step up from the previous unit, which short\-cycled a lot and consumed a lot of gas ($) to not adequately heat the home. The new unit is also a LOT quieter (both the sound of air rushing through the system and the burners firing).