Heat Pump Repair & ServiceBy ABA Appliance Inc

The installation went great. It is so nice to have a system that works!!

This company is solid. I have used them for numerous appliance repairs over the years and now for a new HVAC installation. I would highly recommend ABA when you are in the market for service.

Installation went very well.

Though no one is happy with the large expense of replacing entire system, ABA's people made it almost painless. Was impressed with all their people I had contact with: girls on phone several times including MORGAN, guy that came within hours to access system and price new one \- CHAD, installer team, and AARON who did follow up call at my request (1 week after installation) within hours and took care of my concerns. Seems to work as expected thus far \-\- 2 weeks after installation.

Good group of people.

Very quick to install. Very good experience.

I was very impressed with the installers. Despite the heat and the cramped area, they did a first class job and very quickly.

They responded quickly , diagnosed the issue and got us a new system in two days.

Great interaction; presented various options and were open to our preference.

I was told by my salesman that this work would take 3 hours at the most, the guys got here at 10AM and they left at 7:30PM and I had to call someone else because my system went from cold to hot. That service man came on Saturday and fixed it but said they needed to schedule another appointment so they could install another wire, they came back on Tuesday and finished the job. I feel that when you are scheduled to have and AC installed by golly stay off of your cell phone and get the job done. One guy left for a personal appointment and left the other one outside to do the condenser. He came back and was on the cell phone. I will not recommend this company to my friends.

The technicians were on time and did a good job working in the cramped area where my A/C unit is located.

The old Bryant furnace was over 10 years old and recently had a number of issues. After several attempts to solve them, the dealer and I decided to replace it with a new Bryant unit. It's now working fine.

Professional, problem solving was done quickly, courteous, thorough.

Aaron and his team did an amazing job with the install of my new A/C unit. I would recommend these folks to anyone looking for a heating and a/c repair or install. They are locally owned as well so that is great!!

Good guys, good experience

Thorough and on time as promised installation of new carrier system

I found ABA on a very hot weekend when my old company did not reply to my calls. I have used them several times since then, most recently for a full unit installation. The technicians and the office staff have always been very helpful, knowledgeable, and professional.

They came the day after I called. They did the job very fast. They were extra clean. Truly very processional!

ABA Tech \& Office was able to plan \& coordinate install Condenser within a few hours \& have system operational operational through a previously (day before) installed new air handler. I am satisfied with the professional \& efficient service.

Very nice people

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Our ac went out one evening and they came out and installed a completely new unit the next day. They were great in getting it down and the financial plan really helped us out.

One of my rental property units failed at night and an ABA representative responded to a midnight email at 7am sharp. The unit was over 20 years old, so I ultimately opted to replace it with a Bryant Unit....and it was installed the next day! Chad was very professional in explaining the options and matching a unit to my budget and investment property. Thanks ABA!

ABA is always quick to respond and problem solve a solution.

They were quick and worked with us on financing. Once decisions were made, the installation was done quickly and professionally.

The outside unit is noisier than I prefer

Shortly after arrival, installer asked for pain medicine for a headache. Wife gave him some ibuprofen. Came back shortly and said he needs something for his back and requested Vicodin or Hydrocodone. No idea who this guy was or who we are, but asking the customer for narcotics. Something wrong there

Have been using ABA for 20 years, and they have always done a remarkable job. They are always on time and very businesslike. They always clean up after the job is done.

Fine people and easy to work with.

I was very impressed with the installation work on my new system. The crew arrived at the exact time promised, and worked quickly and efficiently. I thought I was in for an all\-day process, but they were done much sooner than expected. Everything was left clean and in order. And I was very impressed that they handled all my warranty registrations and prepared the city rebate paperwork for me. It has been a very positive experience to work with them.

Very hard working , dedicated Staff. At this point we are very impressed with the equipment and the installation

THE ABSOLUTE BEST DEALER WE HAVE EVER USED

Aaron is superb

We bought a new Bryant HVAC unit because our unit was 16 years old, and we anticipated a hot summer when the unit might go out. Within a few days of the purchase, however, the new unit quit cooling and a serviceman had to go buy a part to fix it. That was July 4th. It is now 11 days later, and unit has stopped cooling again. It is 81 degrees in the house and rising. I called the company again that installed the unit, but they said that they will most likely not be able to fix our unit tonight. I honestly thought that we were buying a Trane, but apparently it's a Bryant. These compounded errors are becoming very frustrating. At this point, I cannot recommend that anyone purchase a Bryant or purchase a unit from ABA, who installed it.

Our AC Compressor went out on July 5. We called ABA and they had a technician out that night who gave us options. The next morning ABA came out to replace the unit, and by 1:30 the house was in cool\-down mode. We have used ABA many times in the past, including replacing our furnace in 2012. Excellent service.

They did a great job replacing our unit in a timely manner.

Had to replace a A/C in a house in Cedar Park, and after shopping around and trying to learn as much as I could about A/C's in a short period of time, I chose ABA. Worked with Aaron over the phone and messaging, and was satisfied with his knowledge, price and getting the job done quickly.

Problem was solved the same day we called for service. A/C was 14 years old. New one installed. Technicians did a great job with installation and clean up.

Great experience

ABA installed a new Carrier system at my residence. I was very pleased with all aspects of this transaction!

Great service, cleans up fairly well

Heat went out on the coldest day in Austin history. Called several companies online and no one could get to me that day, ABA was there for me. Aaron took the time to explain to me all my options and was very clear about what things would cost and the cons of not going with a full HVAC replacement. The install crew was in and out in hours and did their jobs. I will recommend ABA to all my friends. ABA, Thank you for the heat.

New attic heat\\ac unit

Outstanding professional work. Timely and easy to work with.

Great job putting in new system

Excellent service

We were very disappointed that the original equipment failed after only 4 years of service. Even though the part was under warranty we still incurred a labor charge of almost $1000. In hindsight I wish I have insisted on better quality equipment.

Technician was very knowledgeable and took time to explain. Appeared thorough.

Have used company in the past for a few emergency repairs. Company responded to each request within 3 hours. In 2014, Icontacted my home warranty insurance company and after 3 service attempts and 17 days without A/C, I contacted ABA Appliance and within two hours they arrived and repaired the old unit. In May 2017, unit failed, called ABA and here within 2 hrs and 45 minutes. All staff, office, field, repair and installation personnel are extremely helpful, professional and knowledgeable. I did not hesitate to purchase a new unit due to my past experience with the company. I'm so confident in ABA Appliance, I purchased a new unit, extended service, parts and labor without blinking an eye. This company by far has it together and is an excellent example of Customer Service!!!!!! They are customer service oriented and I could hear each employees commitment and pride in their voice. Please be sure to give ABA Appliance a thank you in representing Bryant Products.

Excellent work, excellent clean up. Prompt and courteous.

A bit pricey but an excellent product! Super quiet with lots of controls and information to customize to your environment. Aaron, the ABA tech, is very knowledgeable and amiable. The men who performed the installation were efficient, professional and cleaned up as they went. I'm very impressed with the product and the service!

All 3 of your H/VAC Mechanics were Professional, Knowledgeable, Prompt, Friendly, and did an excellent Clean\-Up when the completed their work. Johnny inspected the units for Problems and made Recommendations for Service. His explanations were easy to understand for the layman and offered a fair piecing for Goods and Services Rendered. He was able to schedule Richard \& Paco for the next morning. Richard \& Paco arrived "On Schedule" and swiftly completed the "disconnect" of existing units. The only problem the Crew experienced was that they were given the "Wrong" Coil for the Unit in the Attic. Richard had that quickly resolved by traveling back to the Supplier to exchange for the correct Coil. I feel he was going above \& beyond especially on a SATURDAY MORNING. Paco stayed and removed the other unit to prepare for a quick \& professional SWAP OUT when Richard returned. Very efficient. In Closing, My Wife \& I are VERY PLEASED with Your Company and Your EMPLOYEES. I should know quality of the CRAFTS. I was in the Construction Industry for over 40 yrs. I am a REPEAT CUSTOMER and will Remain Loyal due to your OUTSTANDING SERVICE \& STAFF. Warmest Regards, G \& J

crew was efficient, neat and carefull at all times

Good

New unit outside and in