Furnace Repair & ServiceBy Evergreen Gas Heating & Cooling

I had no surprises during the install or sales process through Evergreen. Everything was explained so I knew what to expect. Also, the product is working great.

I've used their services before and have found them to be friendly and knowledgeable. You can usually get an appointment for whatever you are needing with out too long of a wait. One time when something was urgent they had someone out to the house the same day.

Identified the problem with our old HVAC equipment and offered us the two best replacements. Installation was timely and efficient. The techs were respectful and hardworking. Follow\-up to install updated software was professional. Our new units work like a charm! Thanks.

Evergreen Gas Heating \& Cooling has been outstanding. The entire team from the office staff to the field technicians are professional, courteous and focused on providing exceptional service.

Evergreen has worked for me before, and they continue to hit it out of the park. Excellent communications, super helpful, professionals whose words and deed line up perfectly. I have pretty high standards, like things done right the first time, frugal not cheap; you might get a lower bid, but you wont get better, more reliable work. I've recommended them to all my neighbors. Bonus round \- every person at Evergreen has been a delight to work with. Excellent folow\-through and service.

Had Evergreen replace both our 25 year old heat pump/air handler systems, the installation was well done with lots of attention to details making it look extremely professional. Nobody expects to have equipment issues but it happens, when it does its the response that matters. One of the systems stopped working several hours after the crew left on a Friday night. I sent an e\-mail out describing the situation and within an hour or two had the owner and a tech back on\-site resolving what was a manufacture defect, they got it back up and running that night. They have followed up multiple times to make sure everything is up to my satisfaction, and I can honestly say it is. Can't say enough good things about Evergreen, highly recommend them, good people to deal with from the sales, the office staff to the installation team.

Exceptional team from Evergreen in Portland: meticulous, timely, friendly AND awesome clean\-up!!!

We had Evergreen Gas \& Heating \& Cooling out to repair our old furnace in early 2020. We knew from the level of knowledge and service on that visit that is who we would use when it came to replace our 27\-year\-old furnace and AC. We did not make a mistake with that decision. Evergreen's service is very thorough, we never were wondering what was happening next or when it would happen. The best part is when we paid the final bill, they brought it to our attention that we had paid too much and sent us a refund. We would have never known!! Highly recommend them!!!

Great team of people.

Highly recommend, EASY to work with and HIGHLY KNOWLEDGEABLE. They made it so simple!

The job was done efficiently and on time. Every employee was very polite, kind and helpful. There was a small misunderstanding they immediately took care of which is the true mark of a great business. We will be customers for life!

Excellent service all the way around. Great evaluation of need, fast paperwork and scheduling, very customer focused office, great installation services and follow\-up. Probably the best customer service I've had in decades.

TJ's crew did an amazing job replacing the old furnace with the new Bryant product. I was truly amazed within 20 minutes of the installment how the entire home was able to get up to warming temperature.

Friendly, very easy and smooth service. Thank you!

The quote was quick and easy, as was the install. Glad I went with a premium service.

Issac did a fantastic job doing our install today. We are extremely happy with the service and products we received. Would recommend Evergreen Heating and Cooling any day.

Great customer service! Communication top notch throughout the entire process.

See comments above...

From the day TJ came to give us a bid until the day the furnace and heat pump were installed everything went smoothly. The men working here , Isaac, Max, and Sonny, were a pleasure to have in our home. Everything was spotless when they left and the whole system was working perfectly the same day. In less than one day our old air conditioner and furnace were removed and the new Bryant equipment installed \- amazing. We hope we have marked the above attributes correctly since we aren't sure what the x meant, but we want to make sure we rated it the best.

They were the most professional, honest, and forthright estimate we got. When it came to installation they were quick, efficient, clean, with absolutely no issues.

Evergreen Gas was recommended by NW Natural Gas. Sales person (TJ) explain the details of the replacement process in details along with the cost. Isaac What is the technician who did the actual installation of the new furnace was very impressed he was very friendly and worked very hard to get it done as soon as possible all together the process only took only about five hours. Also I had dealings with the folks in logistics (Molly and Carrie. Everyone was very professional, responded to all my questions in very timely manner. Was great doing business with Evergreen Heating.

The team was very efficient and professional from the sales rep, office and installers.

From the first phone call to Evergreen Gas, my call was handled with prompt professionalism, courtesy and care. TJ provided me a wealth of information, meeting in my home, offering suggestions without high pressure sales. Isaac and Max installed my new efficient furnace and heat pump, including a high end filtration/purification system with UV light. They were on time, installed everything in one day and left the installation area cleaner than when they started. I am very impressed with Evergreen Gas and will recommend them highly to friends and family.

Great job replacing the old Bryant furnace and putting the new AC system in as well. The job was well done and in a good timely manner. Team was responsible and responsive for any support. Highly recommended!

I had a wonderful experience upgrading an elderly 80% gas furnace to a Bryant Hybrid System with Evergreen Gas! TJ laid out all my options at different price points, answered all my questions, and sent me a quote/proposal that afternoon. I like to get a couple quotes prior to hiring contractors, otherwise I would've hired them based on Tj's visit. The other similarly sized company that I received a quote from was $5k more for the exact same equipment. I scheduled with Evergreen Gas, but I had a few follow up questions concerning my unique venting requirements. Bill the owner came over, and we found a solution that would work for us while remaining aesthetically pleasing. Isaac and crew arrived promptly on the day of install. They did a very tidy install and were very respectful of our property. I had an issue with my air purifier unrelated to the install, and Anthony the service manager came by right away and remedied the issue! My wife and I have been enjoying comfort of the Hybrid System. We had some 20 degree evenings, and the equipment worked flawlessly! Molly and Carrie were very pleasant over the phone with scheduling and invoicing. They have excellent communication with appointment confirmations and text updates for technician arrivals. I am confidant that I'm in good hands for all my service needs and I plan on enrolling in their service program that provides an excellent value. Call Evergreen Gas already!

I thought every person I encountered with Evergreen was highly competent, meticulous, and a pleasure to work with.

Professional, knowledgeable, and skilled installers put the furnace in, in half the time allotted.

Prompt, knowledgeable service for assessing current issue at hand. Flexible options and tiers of pricing for the unit upgrade and then quick turnaround time to have the unit installed. Would highly recommend Evergreen Gas Heating \& Cooling to anyone in the greater Portland area!

Furnace replaced and heat pump installed. Very tight space for the furnace replacement and 8" thick concrete wall in the way of installing the heat pump. All challenges were overcome by the very capable crew...and always with a smile.

The communication and scheduling were clear and easy. The installation team and technician follow\-up were both very pleasant and knowledgable. The system is very quiet and has been working smoothly. I would highly recommend Evergreen.

There were no problems, so they didn't need to solve any.

Evergreen's employees were all very professional and knowledgeable and easy to work with. The corrected an air flow problem that led to our old unit dying, and installed a fantastic new Bryant system that is working wonderfully.

Good experience from quote for new replacement furnace and heat pump through install and follow up check. Everyone very professional and knowledgeable when dealing with us, whether it was setting appointments, reviewing systems, answering questions or explaining how the new thermostat works. Pleased with our new Bryant system and would highly recommend Evergreen Gas to take care of your heating and cooling needs.

They did a great job installing the new system but the new heat pump came with a dent and when they tried to straighten it there were some scratches left in the powder coating.

Just completed install of our new A/C system, which went very well. Install crew was fast, thorough, professional, courteous, answered all my questions, explained how system worked. In addition, contractor's electrician was first rate, expertly adjusted existing panel to accommodate our new system for a very reasonable cost, and explained what he was doing to me so that I understood what he did and why. Evergreen sales rep and techs are competent, capable, and professional.

We have lived in several cities and states and replaced a few HVAC systems. This was the best experience. No dreaded call backs. Cleaned up after the install. Followed through with one on one instructions. Completed Warranty Registrations and Gas Company rebates. We just sat back and got a wonderful new system!

Professional, courteous team.

The only ones that came to help me when my AC went out.

We have used Evergreen for routine HVAC service as well as for our new HVAC system installation. They are simply the best \- knowledgeable, prompt and professional.

The crew worked non\-stop all day to remove and instal my new furnace and AC. They found that the old system just dumped the condensation into the crawlspace and so added a new connection and pump to get it out of the house.

Having A local HVAC Company in our community makes it easy to business with them. They have a great team with many years of experience, and it's nice to see that they're really good at what they do.

Good work...Thank you !

I was not my old self and was having some health problems when I found out from the gas company that I needed to replace a dangerous heater and air conditioner and wasn't my normal self. Bill, the owner came and explained what they could offer me, and gave me quotes. I didn't know which ones I wanted to own. Bill was very patient. He knew about what was going on with me and how difficult it was for me to make up my mind. I wound up going top of the line and he also worked with me on how to pay and I have never met a business man that was more helpful working with me on how I could pay for the units. And, he had to explain more than one time, which he did with great patience. Molly, in the office also was wonderful, very patient also. Then I can say the installers were their Boss's and Molly's equal. Isaac Ball and Jesse. Their installation was excellent. And when I wanted the air conditioner moved, they did it. No complaints, lots of just how the best way to do changing where it went talk. I would use this company again if I needed their products. Oh yes...I asked the gas company if they could recommend a company and they gave me this company's name. I don't want to leave out Anthony Tarr who cleaned out my Gas fireplace. I couldn't get the front out to clean the special glass windows (so dirty couldn't see the flames) it was very heavy. When he was finished he showed me how to change the fire colors and we stepped back and I went WOW! It was not only so clean it looked almost like brand new...it looked so much better with the color change in the flames.

They showed up when said. Everyone very professional. Did a great job and they were done early.

Great Company, and we are very happy with our Bryant equipment. Their team is very helpful in making our decision on the equipment we purchased. Evergreen Gas in Sherwood, Oregon is awesome!

Our 30 year old furnace died at the beginning of a cold spell and after calling several vendors Evergreen was the ne that provided the quickest response and best solution with a competitive price. I was very impressed with the initial repair technician who diagnosed our old furnace, the salesman who helped me to understand what our options were and the installation technicians who promptly got everything up and working just before the real cold hit. After the new equipment was installed we realized just how inefficient our old furnace was. Now if it would just warm up enough to see how well the new AC works.

I couldn't be happier with the service and quality of work from Evergreen. From the office staff, to the quote, to the work preformed this company exceeded my expectations. They are a top notch company, no detail was overlooked. I would recommend them to anyone.

I really needed this. Every single step of this process has been smooth, easy, fast, and flawless. I now have super efficient and quiet heat and AC like never before! Evergreen Gas Heating \& Cooling are total professionals, and of course Bryant is well\-known as top\-of\-the\-line equipment. THANKYOU!!

They were friendly, efficient and left with system running, educated us on running system and cleaned everything!

Great company to work with. They took care of everything. The crew was very professional and friendly. Highly recommend Evergreen Gas!!

Had issue after heat pump installed. Team came back within an hour to diagnose and fixed the next morning.

as has been he case over itime, evergreen not only does clean installations, but it's follow\-up customer service has been ousanding

The service workers were top notch

easy to work with and to obtain an understanding of issues at hand

Your Company has the nicest and most polite employees that we have ever come across.

Very nice to deal with.

the installers were on time, efficient and personable.

understood my needs and wants and recommended accordingly

I wish we would have found this company before we had our other furnace installed. They know what they are doing and work very well with their customers. I would rate them top job. Evergreen stands way above the rest.

It's worth to mention that from the day that I desired to stop by at Evergreen Gas business location to ask for an appointment for an estimate, I am very impressed with their level of efficiency and professionalism. We are more than glad to asked Evergreen Gas to do this job for us, we are thankful!!!

Everything has been great. I can't say enough about how timely they are, the superior customer service and overall experience. I'd definitely recommend Evergreen Gas to everyone I know. Thank you!

They accommodated our urgent schedule, worked around our crazy house design, had great recommendations, professional service at all levels, and did an amazing job communicating every step of the way. Would highly recommend them for any HVAC installation and service.

Work was completed on time.

Had a great experience from beginning to end. I received constant communication every step of the way. Everyone we dealt with had fantastic customer service, knowledge, they were always right on time and left a very clean work area. Loving our new system, it's quiet and my allergies have already improved.

They exceeded my expectations. Professional and thorough. I feel confident that I got a quality unit and that I chose the best company to work with!

From the initial contact through the final installation and check, the level of knowledge and professional expertise was evident. They told us what they would do, and then they did it. There was nothing too hard, nothing that stood in the way of answering every question and bending over backwards to ensure we were satisfied. Excellent service.

Everyone we worked with was wonderful, the install went as described and what a professional group! Thanks Isaac and Jose, can?t wait to use our A/C.

Evergreen Gas Inc, was amazing from start to finish. Couldn't have asked for a better experience.

Great staff very helpful

These people were great they showed up on time and were done before the time they thought they would be done. My house was getting cool before you could snap your fingers. The people who also did the wiring for my air conditioner were as good as they get they hid my wires and it looks great. Thanks Evergreen this is the second home I have used you for and if I need you again, you will be my go to guys in the future and I have highly recommended you to my friends and family, if they need your help. And lets not forget the price, your bid was spot on, there were no last minute surprises. Thanks again.

Evergreen Gas was ?assigned? to me by NW Natural Gas to install a gas fireplace insert. I was very impressed with Evergreen Gas? customer service so I had them give me a bid for AC. Their quote beat the other guy and they again did a great installation job.

Furnace and air\-conditioning installation. Each service member was professional and helpful. We had a hard time figuring out how we wanted the fire log set to look and the team were helpful and patient. End product is spectacular. Very happy with this company.

Evergreen did a great job on the AC install. The initial discussion with TJ was very informative and was not a pushy sales pitch. Isaac and Jose did a great job performing the install and verifying the placement of equipment and lines so as not to produce an undesirable result. This was a fantastic experience and would highly recommend Evergreen Gas to anyone in the market for HVAC services.

I am a landlord, and as is so often the case, a furnace died on the coldest day of December this year at my property. Evergreen and my property manager put together a whole new program for me. During a site visit, more was discovered to be needed as an old a/c unit was not installed to code some 20 years ago. This was not up\-selling, this was concern for safety and longevity going forward. I am very grateful to Evergreen for their moving heaven and earth to get my tenants heat on some of the coldest nights of this winter, even taking over space heaters until the install was complete to help keep the family warm. Highly recommend their knowledge of the latest technology and why it is better than going 'cheap' for this type of equipment.

The staff and technicians were all great working to get us up and running when our HVAC died! They bent over backwards to get us service during the Thanksgiving holiday. Really appreciate all they did

It's not just a slogan. Evergreen Gas does "Whatever it takes" to make sure the customer is cared for. They worked on Thanksgiving Day to make sure we had heat. The Bryant product they installed is amazing.

AC install

My experience with the installation of my new Bryant AC unit was extremely positive. Evergreen Gas were the best and the most professional Company I have work with when purchasing an AC unit. I am very happy with my system as it is working flawlessly.

I have no problem recommending Evergreen Gas to any person looking for a solution to their heating and air conditioning needs

I have been highly impressed with both the products purchased and the entire staff of this company. From the Sales Manager to the Installers and Technicians and even the President of the company who has made two trips to our home to insure that everything was going as expected. All have exhibited both a extreme knowledge of their products and a highly professional approach to insuring our satisfaction.

My service was extremely good. Evergreen Gas was a joy to deal with and I could tell they did a great job. The inspector said it was a really good and clean job as well.

Installers were knowledgeable and were accommodating in the installation. It was a pleasure having them here.

Evergreen Gas did an outstanding job from beginning to end when they installed our new Bryant Heating and Cooling System. They were timely, did not try to oversell us on anything. Gave us facts, conditions, and pricing in a straightforward manner\-\-keeping in mind the technology we already had in place. They went above and beyond to be thorough, pleasant, and were extremely careful about leaving the work area neat and tidy. A pleasure working with the team, and very satisfied with the product.