Heat Pump Repair & ServiceBy Rod Miller Inc.

Best company to work with and absolutely great furnace!

Everyone from the owner to the installers were very kind and knowledgeable. They explained everything that was going to be done and answered any questions that I had. They were very prompt and finished pretty much exactly when they thought they would. I would definitely recommend them.

Clean and efficient. Finished ahead of schedule.

Only company I contacted that knew anything about the big tax savings available with the Inflation Reduction Act. They were very helpful making sure that my heat pump would qualify.

Well run operation. They are on\-time and efficient. I retain a service contract with them.

I'm the landlord for the property where the equipment was installed. Therefore, I can not give a fair assessment. According to the tenants, everything went well, the service technicians were polite and worked at a good pace.

Excellent

As always, Rod Miller was professional, fast and efficient.

Great work

Excellent service in all respects.

Top company

Rod Miller Inc was able to come out quickly and did a full instillation of the system in about 8 hours. Everything nice and clean afterwards.

The installation of new equipment was done efficiently by professional and courteous technicians who took time to talk with me as needed, arrived ahead of their anticipated appointed arrival time, and did a thorough job of cleaning up after they had completed the installation. I have been a customer of Rod Miller HVAC for more than two decades and recommend them with confidence and high regard.

Ron Tolbert and the guys at Rod Miller Heating and Air conditioning are as good as it gets! Great service, fair pricing, and they always go the extra mile to help a customer. There is a reason why I haven't dealt with anyone else for the last 40 years. Thanks guys!

Rod Miller was prompt, highly professional, and quick. This is the second system replacement they have done for me. The quality of their work is first\-rate and highly consistent. I highly recommend them to anyone in need of a system replacement or repair.

Our existing furnace stopped working at the beginning of the winter and we went a few weeks without heat. Rod Miller Inc. did their best to repair our existing system but when that was not possible (due to part availability) they found us the right bryant furnace for our home and installed it very quickly and professionally.

I was very pleased with the service and the workers who came to my office. Very efficient, knowledgable, and professional.

They did a very thorough job educating me about the product, scheduling was simple,the installation was planned well and executed quickly and sensitively. They explained everything well and did a walk through when they were finished. Everything was spotless when they left.

I've worked with Rod Miller for over a decade and they came through yet again. They installed the bryant compressing unit and the air handler on a Thursday. The work was good and clean up thorough. I noticed a slow leak from the air handler the next morning, phoned Rod Miller and they had someone to my home that day. That technician identified the source of the slow leak, did not have the part but created a way to catch the water, and came back first thing Monday morning to repair it. \[Turns out there was either a small crack in the part or the glue used to install that part wasn't complete but either way Rod Miller was responsive to the problem.\]

The dealer was responsive to my initial call of no ac and was able to provide the product necessary to remedy the situation in a timely fashion.

I needed to replace my air conditioning unit as it was no longer working. I called Rod Miller, as I have been a customer since 2005, and they were immediately attentive to my situation as I had no cooling in my house, making the situation unbearable given the heat of the past days. Within one day my new unit was installed. I am extremely pleased with the prompt attention received from Brandon in the Sales Department, and of the professionalism of the installation team. I can't thank Rod Miller enough for resolving the situation so expeditely.

Needed to replace my older water sourced heat pump. Rod Miller handled all aspects from removal of the old unit to replacement of a new one quickly and efficiently. They will be my preferred service source for many years to come.

They have done numerous jobs for us and we are pleased.

We are very very pleased with Rod Miller Inc. Installers were efficient and courteous.

I have referred Rod Miller to several clients in the past for both service and installation of new systems and they have always taken great care of my clients. This is the first install they have done for me in one of my properties. They guys that came to do the installation were on time if not a little early, they were very professional, completed the job in the time they said they would and left the apartment spotless.

They did an excellent job with our installation!

The crew was professional, clean and answered any questions I had.

From the start of calling Rod Miller after losing our heat, we were called directly by the owner, who walked us through the whole process, and with our interests acknowledge, helped to advise which products would fulfill our needs. Then he put us at the top of the list for service, and we heard from his son immediately to ensure our position for service. The team came out very early the next morning and worked 7 hours straight to give us heat and install a new air conditioner so that we didn't repeat the problem this summer. We are now warm, grateful, recommend Rod Miller very highly.

In the middle of Covid\-19 with no stock available and winter approaching Brandon Tolbert managed to get us a great heat pump. The installation team was prompt, professional, pleasant, careful and tidy. The crane operator was a master at his job. I wish everything could work so well!

We choose Rod Miller because they always responded quickly and professionally to our HVAC repair requests

I'm a satisfied return customer

Received good advice regarding replacement of both air conditioner and furnace. The installation was prompt and without complications. The units have been working fine and efficiently.

I've been a customer of Rod Miller for years. They're always great.

I would've given them five stars except for one minor issue. They did not tape the seams on the backside of the ducts, but luckily we found the significant air leakage before they left. They did correct it, and everything else went great!

Rod Miller is extremely Wonderful and will recommended to everyone we know

Always great service.

Been a happy customer for 25 years.

They were on time, did the work without interference of me, were clean and efficient and kept me informed. I couldn't ask for more. I have used Rod Miller to evaluate the working condition of my heat pump for many years as it was installed in 1996.

Our initial contact with the dealer was most professional. They listened to our concerns, provided sound advice, and provided the smoothest installation of the new and removal of our old equipment experience we could have hoped for. The installation crew showed up on time, worked diligently and professionally throughout the day and and left the work area (indoors and outdoors and our driveway) spotless.

Excellent service with Very knowledgeable technicians and office staff!

Efficient and clean and considerate, thank you!

Na

Excellent attention to detail!

Our system was 17 years old and we wanted to replace it. The installation was a quick and smooth process and now that the warm weather has arrived we're happy with the capacity of the replacement unit that the dealer recommended.

We have used Rod Miller for thirty plus years. We have had nothing but excellent results!

Rod Miller has been dependable, shown professional expertise and has always provided excellent service

As I said above, if I knew the space required to house the unit and the size of the ducts I might have made a different choice. Perhaps I went wrong in not understanding that the added heat pump comes with its own space requirements and duct size.

Great service fast knowledgeable and effy

excellent service

It is difficult to assess a furnace which was installed 7 days ago. We rate past service of Rod Miller 5\-star over 30+ years

Our ancient furnace gave out two weeks before Christmas in the first bout of cold weather. Rod Miller was there the day after we contacted them with a new one, which was installed quickly, cleanly, politely and with all COVID precautions followed. They also gave good advice about what kind of furnace was best for our needs. Could not have asked for better service.

Excellent reliable service

Responded quickly and had a new unit installed the next day. Would highly recommend Rod Miller.

Everything went great. The installers were knowledgeable, polite and professional.

Rod Miller's estimator came out on the same day I called. He had one of his experts visit the next day to confirm the technical problem, after which he provided a written proposal in the form of a set of options (good, better, best), with pricing that included a credit for the diagnostic visit. Installation was scheduled for about a week after we accepted the "better" proposal . Mr. Miller himself called and spoke with my wife about the timing, and when he learned that we had no a/c he called another customer who was getting a replacement for a working system the next day and asked them to switch dates with us! His thoughtfulness saved us from several more hot days and nights. All personnel from the estimator to the installers were professional and respectful of Covid procedures. So far the new system is working very well.

These guys were right on time starting and finished when they said they would. System works way better than what was replaced.

Rod Miller Heating \& Cooling provided excellent service installing our new split system. From our initial inquiry to the final installation, they provided technically experienced, professional, efficient and competent service, and we appreciated their attention to respecting COVID practices.

From regular service visits, we knew there was a problem with our AC system, which was over 13 years old. Replacing it was the right call, and the work was scheduled sooner than we ever expected.

I have been with this company for many years, and I appreciate their responsiveness and professionalism.

I requested a quote for an HVAC replacement from 3 companies operating in my area of Maryland. JDL, Transform Home Improvements, and Rod Miller. All three came out quickly to do an estimate. I never heard from JDL again (even though I called them 5 days later to see when my estimate was coming), the remaining two companies gave me timely estimates. Rod Miller was recommended by someone in my building who had used them to replace their HVAC and they were happy with them. Rod Miller's estimate was quite a bit lower than Transform Home Improvement so I picked Rod Miller. They were quick, efficient and very reliable. They gave me a name of a good plumber to replace my water heater and they coordinated with him. I wholeheartedly recommend Rod Miller. Don Coleville was especially helpful, helping me with the water heater issue, going beyond his duties, I think. So 5 stars and more for Rod Miller.

Outstanding service and professional from the initial estimate and through installation.

Everything was outstanding. Communication in setting things up as well as actual install. Even readily available for a few post install questions and guidance.

Very responsible, courteous, prompt

We had an issue with a valve that delayed the installation a few days. Communication could have been better on this issue.

On time, efficient and courteous. Would highly recommend to others needing HVAC replacement.

They were amazing.

We had a great experience with Rod Miller. It's a company with many years of experience and strong knowledge of various types of equipment. They gave us great and honest advice. We're very happy with the purchase and installation process.

I have had Rod Miller taking care of two HVAC systems over at least 15 years and have had consistently prompt, responsive, and capable service to address any issues that have arisen. Over the past few years, I selected Rod Miller to replace the old and install new HVAC units; this week's installation of one of the systems is the latest example of Rod Miller's fine work and service.

I've used Rod Miller for 20+ years and always felt they were reliable, honest and did a good job on any work done. (Often same tech would be back 2 years later. Nice to have same people on staff.) We needed a new HVAC system (furnace \& AC) (to replace old Bryant systems that had kept running over 20 years). People at Rod Miller were very helpful in explaining the options, discussing costs and answering questions. And the installation with a crew of 3 did a great job. After 30 days (so far), no issues at all. I would highly recommend them.

Excellent service

Everyone was great and I felt good about the install process and everything before and after.

The service installer was able explain how the system works in language that I could understand and be able to use my system confidently!!

Awesome work. Very professional.

Excellent service

Love our new unit. Everyone involved was very knowledgeable and friendly.

I have been dealing with Rod Miller Inc. for many, many years, for all my heating and air conditioning needs. They came to me with exceptional ratings from the local consumer reporting organization, and, through many years of furnace and A/C unit replacement and annual service checks, they have served me very well. The people of Rod Miller, on the phone and in person, are courteous, friendly, and generous, and their professional expertise in installing and servicing their equipment is beyond excellent. You could not choose a finer heating/cooling contractor in the D.C. metropolitan area.

They did a fine job!

Rod Miller has installed several HVAC systems for me. They do a pro job and stand behind their service. Price could be a little lower, but you get what you pay for.

Installer was an A+++++ Very impressed!!!

We've used Rod Miller for years and they always come through for emergency repairs and system replacements. The current crew (Pablo et al) work efficiently and leave the work site very clean.

I appreciate the service I get from this company and the time their people take to explain and issue and if there is a problem, to resolve it.

Very pleased with the system and the installation. The installers were great.

system broke down after 1 day due to improper installation

Highly professional, friendly and competent. Would highly recommend them and will certainly call on them again for future needs.

split system

The Rod Miller team recently installed a completely new Bryant HVAC system at our home. Polite, professional and very competent. Had a few bumps in the road they encountered because we live in a 100 year+ old home; they figured out some really good solutions right away. Also were very fast; had a full team of technicians on site and got both an upstairs and downstairs zone fully installed in two days. Works like a dream

company removed existing roof\-top unit, replaced with new and removed and installed inside air\-handler.