Furnace Repair & ServiceBy Ace Home Services - Richmond

As my husband and I contemplated installing a new HVAC system, I asked for contractor recommendations at my book club meeting. In unison, ten women responded simultaneously "Dick Hill and Son". To get ten women to agree on anything is a miracle so we knew Dick Hill and Son was something special. They promptly came to look at our needs and provided estimates for several different system options. They completed the installation ahead of schedule with the utmost care, consideration and professionalism. We would highly recommend Dick Hill and Son.

Very knowledgeable and professional

Knowledgeable and helpful

Highly impressed start to finish. Professional and straight forward. No pressure sale. Was able to install next day. Will continue to use for maintenance and future services. Very happy customer.

Great customer service; Installers showed up promptly, were efficient and cleaned up when finished.

Reasonable prices and fast service.

We were in a bind when our air conditioning went out during some of the hottest days of the year. My father, a hospice patient, lives with us and we are trying to keep him as comfortable as possible. Dick Hill \& Son was able to get our unit installed within 3 days after our order. Just wanted to thank them for their quick response.

Good service

great experience

Very speedy set up. Polite technicians. Also very informative about unit installed

Professional and efficient in installing our new HVAC system.

respectful...

High Quaility

Excellent service!

Great service great work!

This team was so pleasant to with from start to finish. The work was completed with care and the result is excellent! Thank you!

I was very impressed with the professionalism of the employees that worked in my home. All were friendly and made sure everything was being done to my satisfaction.

The three guys who installed the unit were knowledgeable and quick and were quick to answer any questions I had. Great experience!

We use Dick Hill

Great work very experienced

Outstanding customer service. Fast and friendly service. Top notch installation and repair technicians.

We would recommend Dick Hill to others and will continue to use them in the future.

Five star rating all the way! Very professional , know there business. Fast and efficient. Cleaned up after the work was completed. Very pleasant and friendly.

Great experience

Sales rep very knowledgeable., courtesies. Installers very professionally. Efficient courtesy left the job site very clean.

Sales rep was great. Installers very efficient. Left job site very clean

Very satisfied

We have had Dick Hill \& Son maintain our heating and air equipment for several years now and have found them to be reliable and knowledgeable. I feel comfortable having their technicians in my home and appreciate their honesty in answering my questions.

Work was completed as ordered and area was clean and tidy when installers left.

Works great

Jeff and Charles could not have done anything better at all.

The price for the furnace was great. Less than we expected to pay for one. Jeff did a great job of installing it for us.

Quick professional service. Totally happy with everything.

great service, always on time.

The entire time serviceman was in my house he had his face mask on and has booties Over his shoes. They do a quality job and always very Courteous.

They listen and bring professional solutions.

I never had central air service with these folks before, but they did an wonderful job. I mainly asked them because of their great reviews and products they offered. I hope you would consider doing business with them. I felt they were accommodating when it came to meeting and installation date. Very professional on showing you what you need, and answered all my questions without feeling like they were pressuring you to buy something you didn't need.

I am very pleased with the service form the initial ervice call to find out what was wrong with my AC to the installation of a new unit. Very professional and thorough.

Completed the job in a timely, professional manner

Installation was quick and thorough. Everything was was explained to me and when they left everything was clean, Service tech was very professional and answered any questions I had and explained everything to me.

Very professional

I have been a long time customer of Dick Hill \& Son. They have outstanding service, affordable maintenance agreements, and a friendly, knowledgeable staff.

Excellent

The two men that installed my new furnace and air conditioner were very professional in all the work they did. They even went above and beyond the work in checking things in the attic and crawlspace as they were in those areas. I ask that if they saw anything wrong to let me know. They were exceedingly kind, and all was clean and neat after they finished their work. I think I'll be very please with this new system. The air conditioning unit is very quiet! I love the looks of the thermostat, as it is nice and bright to view. I must add that Jeff, the salesman, explained the difference in the models very well, that help me to choose what I needed.

Fast, courteous service. Top rating in all areas.

This dealer has great customer service. They were very timely in giving me a quote and installation was only a few days later.

Dick Hill and Son did an outstanding job installing our new HVAC system. Everything seemed to go as planned, without any issues. I expected the project to actually take much longer than it did.

Choosing, purchasing, and installing a new air conditioning unit was easy and stress free. I know service in the future will be top notch, as is all work done by this great company! Thank you!

Installers were very good at their jobs and explained the unit and how to use the thermostat

service has always been good. dealer in prompt to the house even on a sunday morning.

So happy with all the service.

Very thorough knowledge of product.

Charles Schirmer? Was very professional and informative. Working in 90 degree heat and still as easy to talk to as when he started first thing in the morning. I really appreciate how neatly Dick Hill and Son's technicians neat, clean and tidy.

Very good people to deal with

Very satisfied

Very professional

Timely and attentive to detail.

Done well

Great job despite the cold weather and the snow.

quick ,timely service and installation, and the text photo messages are a great way to contact people and let them know who is going to be arriving at their home. Our new system is very quiet and doing great thus far.Thank you

They are always here when I have a problem, day or night with 5 star service.

Quick, professional and knowledgeable

Have been satisfied with past installations and service

Everything is good with the install and services provided. Jeff and Chris did great. On time. Great communication. No issues. Satisfaction.

Wonderful customer service from beginning to end. Technician Chris was fabulous very knowledgeable. Would definitely recommend this company to everyone.

We chose the Bryant system based on reviews and reputation, but were only personally impressed after dealing with the staff at Dick Hill.

Installers hung in until installation was completed l, even in what I'm sure were temperatures well over 100degrees in the attic space.

The salesman, Jeff, and the installer Doug were two of the most professional people I've ever had the pleasure of working with. Arrived on time, installed and left without any mess or return calls. A reasonably priced system from a reliable company like Bryant seems like I'll have this unit for 20 years or more. The owner Chris Hill also called me personally to follow up on a couple of aspects of our unique installation. Good stuff.

The men who installed our new furnace and air conditioner were professional and courteous. They answered all our questions and left the work area cleaner than it was when they arrived. I would highly recommend Dick Hill and Son for heating and air conditioning!

Had a new air unit and furnace replaced. They were right on time. courteous and respectful and very knowledgeable about the products and how to professionally install both products. Looks great and everything works great.

new furnace and air condition.

install unit

Satisfied

Retrofitting a home with a new HVAC system requires special skill. The folks at Dick Hill \& Son made the conversion from electric to natural gas a breeze. They provided options for the best system for my home. They honored all of my priorities which took some creative problem\-solving on their part when installing, and they left my home in pristine condition. While their equipment and installation is state\-of\-the\-art, their customer service is warm and neighborly.

Chris was thorough and sharp about his job... No question asked of him was ignored or considered "foolish." Again, Chris is an asset to the company...

I've used Dick Hill \& Son for several years now, and I trust them completely with maintaining my HVAC system. They sell and handle one of the best heating systems on the market today, Bryant Heating System. I have purchased 3 heating systems in three of my different homes over 45 years and all of them were Bryant systems. I wouldn't buy any other system. Dick Hill \& Son is a trustworthy, very professional company that is a pleasure doing business with. Thanks Dick Hill \&Son for keeping me warm in the winter and cool in the summer! Rick S.

My review

Furnace

I am incredibly impressed with the way this company responded so quickly to my request for an estimate. Jeff arrived at my house with professionalism and understanding to listen to my questions and needs. Within 4 business days, two technicians arrived and installed my new AC unit while I was at work. When I came home, thrilled to be in a cool house, I realized there was no sign that anyone had been in my home. The technicians cleaned after themselves and had everything running smoothly with no hassle. I would highly recommend this company to anyone!