Doug's Heating & A/CHVAC Services in Moline

Our tenants informed us that our furnace was not working properly. Schebler was the original company who installed the furnace, however I had issues with them in the past and decided to call Dougs Heating and Air Conditioning based on their ratings. After an evaluation by their technician we were advised that we needed a new motor which would cost between $2000 \- $3000 and that this was probably a 2\-5 year fix. Based on this we decided to install a new furnace and a technician arrived a few days later to install it. After about 7 hours the technician informed our tenants that he could not finish the install as the pressure of gas coming into the house was insufficient and we needed to contact Mid American to address this issue. Mid American dispatched a representative out to our residence and upon entering our home he quickly identified that the Doug's Heating and Air Conditioning technician failed to cap the gas line and our entire basement was filled with gas. He was in shock and immediately called Dougs Heating and Air Conditioning to inform them of the gross negligence of their employee which left our tenants and neighborhood in a very dangerous situation. I also immediately contacted Doug's Heating and Conditioning to inform them of my displeasure with their poor workmanship and the HVAC 101 their technician should have performed prior to leaving our residence. They were very apologetic and ending up fixing my humidifier, gave me a $300 discount and a 2 year maintenance plan. However, based on the severity of this poor workmanship I feel a rating of 1 star was earned.

The work performed was done in a professional manner and exceeded my expectations

So far so good. Only used air one day and haven't used furnace yet as it hot outside.

Very professional, arrived on time and finished the install in a timely manner. Asked if we had any questions prior to cleaning up the area completely.

These guys came in diagnosed the problem quickly and when it was time to get the new furnace installed they came in and got it done quick. The guys were very pleasant to work with. Only thing that hasn't happened is I was told there would be someone coming to do a final inspection to make sure everything was working right and to pick up paperwork for a rebate and no one has come yet