Annual HVAC MaintenanceBy Rock Plumbing, Heating and Air Conditioning

Said what they did and did what they said. Excellent communication and service!

I am a long term, loyal customer of Rock Plumbing, Heating and Air Conditioning. They are consistently prompt, professional and provide excellent service.

Installation of a new HVAC system was completed soon after the proposal was accepted and completed very professionally.

All 5 Star

Rock Plumbing was wonderful to work with. They were courteous, professional and knowledgeable.

Very happy with my new Bryant system and the service from Rock!!

We replaced our old HVAC and AC units. The process lasted a day and went smoothly. When an issue arose, they addressed it and everything worked as expected.

excellent service

Very professional and easy to work with.

Every person that we interacted with was polite, informative and down to earth. No hard selling and when there was a problem, they had a solution.

Rock Plumbing, Heating and Air in Littleton CO did a great job on my HVAC system install. They were able to provide me a quote quickly, and Rob was very knowledgeable on the products. He answered all my calls throughout the quote process and answered all my questions thoroughly. The day of the install everything went flawlessly as the techs were very knowledgeable, efficient, and friendly. So far everything is working smoothly.

Rock Heating has provided us with first rate service for many years and this installation was no exception. They were on time, worked efficiently, were personable, and left the installation site clean. They were prompt about follow\-up as well.

Have been using Rock Plumbing Heating \& Air for almost 18 years. They never fail to deliver exceptional customer service, expertise and service at a fair price. I trust that the products they recommend will be the best.

Chris and his team are incredible. We always have amazing service\-\-before, during and afterward.

Tech's did an excellent job

Good quality and excellent install service

I really appreciate the professionalism of their entire staff. They provide outstanding customer service and they follow up. I've used them for over a dozen years but this was the first major project I had to do.

Great company

very professional, arrived when they scheduled and continued working until the job was finished, past business hours.

Very good

The team Rock sent was exceptional! They had fine people skills! I had spent the entire night before their arrival googling for info about cost of furnace replacement, worrying about how expensive this was, and reading a couple of reviews among the stellar ones, that mentioned Rock was expensive. I hadn't done my due diligence to get more bids (I found something comparable on line eventually and resigned myself to the cost.). I even talked to Amy the morning of the install who was prepared to stop the process without annoyance or anger (Amy is one the owners at the office and she sincerely wanted me to be comfortable with Rock.). I've also talked with Juliette and Isobel in the office. Both are pleasant and helpful on the phone so good people to have up front! Amy truly wanted me to feel comfortable, didn't get abrupt when she understood about my not having bids, had me talk to Josh who had come the day before to assess my furnace per the $20 monthly membership I started when I used Rock for plumbing issues (Josh, also polite, courteous, competent.). However, when I thought about my getting installation of all three BIG items, and when the team talked to me in comforting , helpful ways, I felt better and could proceed. First, Aaron, master electrician and Haley, apprentice electrician (She did all the electrical work for the project.), complimented each other and were warm, appropriately friendly, assuring, patient. Aaron left Haley to do the needed electrial work saying she was very capable and she was (I like women doing this kind of work \-\- so was proud at her for all of us women!)! I liked how they supported each other despite teasing about using DeWalt tools vs Milwaukee tools, a topic I'll bring up when I'm next at Bud's Bar in Sedalia. Then Brian Lechugo (Did I spell it right?) and Eric Lobatos smiled, got to work and also eased my worries. The whole team seemed happy to do their job, bragged about the owners who they said were moral and ethical, wanted to do right by their customers, and fine owner/bosses to work for, and that comforted me, too. They were employees who actually liked their bosses, liked doing their jobs and this was obvious for the entire job \-\- almost 12 hrs! Aaron and Haley left and Brian and Eric worked hard all day. They appreciated the ginger cookies I made (I made them because I appreciated their efforts, kindess, competence, willingness to answer ANY of my many questions!). I visited their work all day. They didn't mind at all, pleasantly welcomed me each time as they worked hard to finish. Boy, were things messy while they worked \-\- pipes, bits and pieces all over and I thought this would be a difficult clean\-up. But by 8:30 when they finally called me down after I heard them vacuuming, the place was IMMACULATE! They said it would be and it WAS!!! Brian then stayed to PATIENTLY go over what he'd installed, what I needed to know: the water heater, the humidifier whose filter I need to replace (Who knew?), the furnace and showed me features in the thermostat, much different from my old one, and had me practice all its features while he watched and helped. He answered every question as if he had all the time in the world. In fact, he assured me not to worry about taking time for him to answer my questions. He was glad to do it and he finally left just before nine p.m.! Eric and Brian seemed happy and glad to do the job the entire day! No showing off, no annoyance at me for anything, \-\- just a happy attitude as they worked. I lost my beloved Partner Paul 20 months ago, and Rock just sent me a beautiful glass vase of flowers in Paul's memory (Not sure how they knew.). I was able to work Paul into conversations and have the team smile so I felt Paul was with us, and I loved having the "company" of these fine people all day in my house! The carpet is no longer cold, I'm not wearing my puffer jacket or winter hat in my house (Furnace turned off day before they came!) and am comfy and content. Yes, it WAS expensive, but I felt I got a good deal and know they'll be back to check that furnace regularly for free Just wish all employees felt this way about the work they do and their employers! Good job, Rock! Great job, Aaron, Haley, Eric, and Brian! THANK YOU for making an expensive and difficult decision such a pleasant one for me. My Paul would be pleased!

Great troubleshooting and customer care. I trusted their judgement on which unit to install, and it's been fantastic.

Austin was very professional and knowledgeable.

When you're stuck between a rock and a hard place, choose the Rock It's the right choice. My furnace and AC units were past their prime, but still working. When the thermostat went out, it was a warning sign that I did not want to wait till I was desperate to replace these much\-needed necessities. From Rob T. The sales person that came out to discuss my options, measure, and explain the process.to today having the installers, Brian, Erik, and Haley I knew getting the second opinion was the right choice. This installing team was not only professional, but clean, courteous and respectful of my time and property. I can't say how pleased I am with the entire process. Yabba dabba doo and kudos to everyone!!

I could not have asked for a better service team for my installation. The two Matt's did a wonderful job explained everything in detail and very happy at the conclusion of the day.

Rock plumbing heating and air conditioning are amazing! Old unit in home stopped working Calle d their office and within an hour a technician was out to inspect and diagnose the issue. System needed replacement made a phone call to the technician that we would like the unit that was recommended and again within an hour the crew showed up and started work. The removal and install crew did an amazing job and had all of the work completed in one day. Thank you very much Rock Plumbing heating and air!!!

We are grateful for the professional attention and detail given during this experience. The installation by Jared and Casey was flawless.

Professional techs and solid processes during the installation.

Casey and Jared did a great job and stayed late to make sure I had AC!

Rock Plumbing, Heating and Air Conditioning has always provided excellent service. They not only do great work, but they are very professional, polite, and considerate. They also explain things well and provide great communication throughout the scheduling a servicing process.

Alan, Brian, and everyone that helped them install this system did a great job. They were punctual, professional, and quickly found resolutions for the challenges that inevitably present themselves during any large project. Thank you!