Heat Pump Repair & ServiceBy Fort Collins Heating & Air

From the initial representative taking my order to talking to the office personnel, installation and follow up has been a very easy process. They have been great to work with and to schedule. I would highly recommend Fort Collins Heating and Air and the products they recommend.

I would recommend this company to anyone.

From the initial consult through the installation, the people with Fort Collins Heat & Air have been OUTSTANDING!

Everyone was prompt, friendly, professional and worked until the job was done.

Had a great experience from the start till it was completed.

Fort Collins Heating and Air Conditioning has met or exceeded our expectations because they put customers first. And it is obvious they treat their employees well too. Top to bottom they are nice folks. Our new system was well installed and working great.

From sales to installation to quality recap a week later; we had a great experience. They even took care of processing the rebates!

The process from initial order to final completion was extremely easy. The technicians were professional, explained installation procedures in non\-technical terms/easy to understand and were clean and neat in the entire installation

What a great company.

Every person in the group provided excellent service, from the first diagnostic technician, the follow up for replacement, the Salesman, the install team, the final Quality Control tech who confirmed everything went exactly as planned. Excellent communication, nothing missed. Super clean, efficient and very polite, each and every one of them.

The sales rep and installers were all knowledgeable and very helpful in making our choice and installing the furnace we chose. The installers, Evan \& Aaron were polite and respectful. They worked for two days installing our furnace and kept us apprised of the process and progress. There have been no problems to solve. The service and expertise were excellent.

Very personable and explained what was involved and made sure we were included as things went on.

I had a fairly small furnace space, but they handled it, no problem. City inspector later gave it all a big thumbs up. Very good about explaining to me what everything was, new safety features, etc.

AC unit was replaced and completed in a day. Found proper unit to install and installation was completed as specified.

Every one at Fort Collins Heating \& Air was professional and very knowledgeable!

It was a pleasure to work with them\- I highly recommend this service team.

Kevin and Scott were the installers and they were very courteous and did an excellent job. They communicated throughout the process and showed us how to operate the equipment. We replaced air conditioner, heater and hot water heater. They even had a quality assurance man Rob come over the next day and he did a complete check on the install making sure we would pass the city inspection. Rob was very open to answering all of my questions and walking through what I did not understand. We passed inspection with no problems. I do want to also mention Derek the salesman who put together multiple proposals for me when I changed my mind an added items. He was very responsive by email or text. I did a lot of research on\-line and checked reviews in Google, Yelp, Better Business Bureau and Home advisor

Great job!

Very Neat

This is a good reliable dealer. They are a bit pushy with their sales pitch and push Bryant and Carrier HVAC systems. Their sales personnel push HVAC equipment ratings of US news organizations such as US News and USA Today who know nothing about HVAC equipment and these news organizations are probably getting paid to recommend Bryant \& Carrier products. A more reliable reference would be Consumer Reports who have for decades employed a technical staff to evaluate all sort of equipment such as cars, appliances, tools, etc. and even HVAC equipment. This would be a more independent source.

Genuinely cared about meeting my HVAC needs. Reasonable priced with company assurances after purchase.

IMPRESSIVE FCHA has provided us with many years of expert service. Our recent installation/inspection of a furnace and AC by Cameron, Christian and Rob was timely. The gentlemen were professional, knowledgeable, friendly, thorough and neat in their work. They left our place spotless when finished. They devoted quality time to explain the new state\-of\-the\-art equipment which made us feel confident to operate the system with efficiency. Overall, we had a very positive 10+ experience. FCHA and their employees are the best in the business. We remain faithful customers. Dave and Judy

The whole team at Ft. Collins Heating an Air Conditioning were so great to deal with. I was way overdue to have my old system replaced and didn't know which company to have due the work. After reading reviews I chose Ft. Collins Heating \& Air to interview along with a couple of others. Ft. Collins Heating \& Air won hands down, knowledge, great reviews, price and just nice people to deal with.

Every step of the way, the installers from Fort Collins Heating and Air were wonderfully careful n their plan, implementation and execution of the install.

Great sales representative who worked with us and did not pressure us to buy a bigger, more expensive system that what our house needed.

A bit surprised after all the discussion of QA on the system that we had to have other work done post installation to qualify for the efficiency rebates. The installation staff was great but a bit disappointed on the add on charges considering the investment we made in the system.

From sales to installation to inspection, this team worked hard to meet my needs and goals.

It doesn't get any better than this folks! Top notch from start to finish.

The consultant who gave us our quote was great to work with and very responsive. And their pricing was very competitive vs. two other quotes we received. We were also appreciative that they got two systems installed in two days the same weel we comitted to the purchase. Then the customer service went downhill from there. All told, we spent almost 7 hours between waiting, phone calls and completely avoidable work over four days, to get our system running correctly and do 2 hours of planned work (QA). For a $22,000+ expenditure, I found this both aggravating and unacceptable. "Big enough to serve and small enough to care" is their motto. For us, they didn't deliver on either once the install itself was finished. Below are the reasons for this assessment. 1. The installers left a gas valve closed after install on our upstairs heater, (as we learned later), so we had no heat from that unit, which also means they didn't test their work before they left. 2. The first attempt to get this problem identified and resolved resulted in a no\-show with no communication, because they reached out to the wrong on\-call person (who was on vacation) and left us hanging. I had to call to find out what happened and reschedule for the following day. Two hours wasted. 3. The next day the on\-call person did show, and found and resolved the issue. So no issues there, other than having to spend another 1 hour+ for avoidable work. Two mornings without upstairs heat after install. 4. For QA follow\-up appointment, again, with 15 minutes left in their 2 hour arrival window, no show or communication and I had to call to find out what happened and reschedule. They assured me that as their first visit the next day, the arrival would be prompt and we wouldn't be kept waiting. Two more hours wasted. 5. Second QA attempt: we were their first visit of the day with an 8a\-10a arrival window. Got a call at 8:30a from the QA guy that he'd be here around 9 and he didn't show up until 9:30. No explanation. No acknowedgment that it took them 1.5 hours to get to their first visit or that he took twice as long to get here as he communicated. No apology for yet another delay. Nothing. Another hour and a half wasted. I have no reason to doubt that they know what they're doing and we are so far happy with the purchase and system itself, but we will rethink using them for our maintenance service going forward, after this negative experience of their customer service and communication.

Jon (assessed and gave bid), Cameron \& Matt (installed HVAC system), and office staff (Crystal, Becca Ebony, \& James) were a pleasure to work with. They were friendly and professional. They answered questions directly without hesitation demonstrating complete knowledge of product and company policies.

Able and courteous installers. Everything was good.

Great guys, showed up on time, and responded to all concerns immediately

Very knowledgeable and hard working

Entire process was smooth and uneventful. Everyone showed up when they said they would and there were ZERO surprises\- just as you want!

Starting out with Carrington during the decision\-making process, whenever I had a question, he was quick to respond. When there were impediments he came up with possible solutions. There were numerous challenges because of the electrical limits in the condo and HOA restrictions, but he certainly persevered until a decision was made that I could live with. When Lucas showed up to install the AC promptly at 8:30 that morning, he worked through the day, and a long day it was because of the necessity of dismantling and reinstalling the furnace. I offered drinks but he came fully prepared to take care of himself with his own provisions and worked steadily the whole day, with assistance from a co\-worker the first half of the day. When he was finished and I had some questions, he patiently answered or discussed my concerns.

Install went very smooth. Kevin was very knowledgeable\- willing to answer my questions. The young man who was along with Kevin was also very professional

these guys did a system replacement, and they were awesome. Totally recommend they rock.

Great experience!

All the technicians who worked on project were professional, courteous, informative, and detailed oriented. The installers (Cameron \& Easton) did an excellent job replacing the mechanical equipment in the HVAC room. Patrick did a thorough job cleaning the duct work (inside \& outside the living space). Rob did a great job showing me (again) the basics of the equipment during the Quality Assurance inspection. Great technicians!

Highly recommend this company. Employees were outstanding !!! The two gentlemen who installed were very professional and quick. Had the job done faster than expected. Amazing!!

did a very professional job for us. Our mechanical room was actually cleaner when they were done than when they started.

Professional work done on schedule.

We had our a/c and furnace systems replaced by FoCo Heating \& Air. The entire experience \- from initial assessment and proposal to installation \- was exceptional. As always, the team was very knowledgeable, thorough and efficient. Thanks for a great experience!

Smooth process from quote to installation. Excellent workmanship

Enjoyed working with this team, they held our hand through all the changes.

Derek was fantastic. Installers as well

Fort Collins Heating \& Air installed a new furnace with a humidifier for me. They protected the floors with covering and wore booties inside. They were polite, professional, and pleasant and kept me updated as to the progress of their work. When finished, they explained everything about the new system and how to care for it. They replaced everything that needed moving. The furnace is quiet and is heating the house well. I chose Fort Collins Heating \& Air because I was impressed with their website, the Bryant furnace brand and pricing, I didn't feel that the sales person was pushing me into making an immediate decision, and because of their guarantee to make everything right in the event of problems. (No problems so far so I can't rate solving them.) I also like that they are local to Fort Collins and have been here since 1934.

Great service, very professional, and wonderful to work with.

I competed the replacement of my furnace and air conditioner. FC H\&A offered several options for my consideration. Once I selected them, the installation was scheduled within the week. The installers arrived on time, explained what they were doing, and made sure we understood how to operate the equipment before they left.

Being new to Fort Collins I was looking for a heating and cooling dealer with a quality product, expertise and service. Based on my experience so far I can say that I have found that in Fort Collins Heating and Cooling.

Excellent, well\-skilled service providers.

Great product\-installed 2 mini splits in upstairs bedrooms for better heat and air conditioning needs. Beware, they are pricey! FC Heating \& Air are wonderful to work with and responsive to any questions and concerns. The install service people are professional and hard\-working. Highly recommend this company for all your heating and air conditioning needs.

Dealer exceptional to work with. Very easy to work with.

Wonderful service Very professional .

Did a good job.

FCH\&A came to check our Furnace the day it stopped working. We soon met with someone to discuss buying a new Furnace. They scheduled installation of a new furnace as soon as possible and provided us with enough space heaters to get by in the meantime. Installation did not take long.

Fort Collins Heating and Air replaced my furnace and air conditioning units. Shortly after install my new AC was freezing. FC Heating and Air worked until the issue was 100% resolved: they came several times to evaluate the system, make adjustments to improve air flow, and finally did a warranty replace of the new furnace with a larger model. I am 100% happy with my new system, and although it took a few months to figure out, they were consistently on top of the issues. The install team was neat and professional, and Jesse (who troubleshot the new system issues) was knowledgeable, kind and considerate. I would recommend FC Heating and Air without hesitation.

Every interaction with this company has been a great experience from start to finish. Super company to work with.

We can't imagine a better experience.

Several weeks ago, my basement flooded due to failure of a water tank (not installed by FCH\&A). This event made me reevaluate all of the HVAC equipment in my home. Although my furnace was still working, it was "circling the drain" at \~17 years old and the addition of central a/c was a no\-brainer. The scope of work included installation of two\-stage high efficiency Bryant furnace and a/c, as well as a Bradford White water heater. I chose FCH\&A based on my experience with their service techs through the years and their reputation for technical expertise with installations. I knew the unique challenges of my 97\-year\-old house would complicate the installation and perhaps break the spirit of even the most experienced techs. Kevin and Nick rose to the challenge and exceeded my expectations to bringing this equipment to life. Kevin discussed modifications to the exterior of the house and existing duct work that were necessary in order to complete the installation. He walked me through how to use the new thermostat, change furnace filter (it's fancy with tracks that must line up) and explained how he wired the condensate pump to automatically shut the furnace and a/c off in the event of a pump failure. Rather than bust through plaster or drill holes in the original trim, Kevin took the time to carefully remove the trim so that the wiring could be fished from the basement to the thermostat upstairs. Thank you so much, Kevin and Nick!! Glenn reached out during the course of the work and went above and beyond what I expected from a CEO. He made sure I was getting what I needed and didn't hesitate to answer any questions I had. Without his help, I would not have been unable to find an electrician in time to upgrade the panel for the a/c installation. As the installation day quickly approached, I felt more and more confident I made the right choice with FCH\&A. I knew they could take on the inevitable challenges of an older home and that I can count on them in the future should the need arise. The 1\-year Test Drive guarantee and pledge to do what's right is the cornerstone of their extraordinary business model and gives me peace\-of\-mind that I made the right choice

They did a great job!

I am so grateful that I picked this company to replace my water heater and heater/AC. I replaced both with electric heat pumps. They were the best informed on the latest technologies in heat pumps. Plus, they were pleasant to have in my house and did extremely clean install (I have worked on houses all my life, I know a clean install). BTW, there are large rebates and tax credits that are available now from the Federal government as well as PVEA (and likely your city or your electric company). Electricity in CO is 30% renewable today and that will grow dramatically in the future. I will be saving big bucks on my heating/ac costs as I go forward and lowering my carbon footprint.

Thank you

The install went as planned and our A/C unit is working as intended. I'm happy with the quality of work done. Thank you Fort Collins Heating \& Air.

From sales to installation things were handled very well. The expertise, professionalism, and service were outstanding!

Fantastic group of professionals start to finish!

From salesman to installers, they are friendly, efficient and seem to know what they're doing.

I purchased an extreme cold\-weather air\-source heat pump with multiple zones and complex control system. FCHA beat the price of the nearest competitor by $10,000 for the exact same components. Installation didn't go as smooth as I hoped, partly due to weather and supply chain issues outside the control of FCHA. But some of the problems were caused by poor communication within the company and some setup and calibration errors during installation. However, the company was always quick to respond to my calls for help, and after a few days of confusing performance during exceptionally cold temperatures, they got it sorted out. I would purchase from FCHA again.

Derek, Mike and Cameron were all great. Timely, friendly and competent.

Will use often

Every step of the installation was professional. The installers were pleasant, timely, and efficient. I couldn't be more pleased.

The best service! Explained everything being done, were quick, very polite

Excellent service \- I would recommend them

Want to rate as excellent, but rating square won't let me click on the right\-most square.

They seem to have done a great job. No issues.

Just have everything installed. Running smoothly.

Some things are great; others not. I think they must be too busy or don't have enough people.

I have had a great experience so far!

Fort Collins Heating \& Air helped us with the installation of a new mini\-split AC system. We'd never had AC before, so this was all new to us. They listened to our issues and concerns, recommended a practical design for the system, and answered our questions along the way, helping us to understand what to expect and how everything works. Good folks\-\-\-and professional in every encounter, from sales to scheduling to tech team.

Ft Collins Heating and Air did an excellent job from Derek helping us choose the best product to expert installation by Louis and Mike.

We love Fort Collins heating and air! They are such amazing people. They are professional, kind, with excellent technicians, sales people and office staff!

Technician team members are great. Courteous, on time, knowledgable, careful to respect existing equipment, clean. Our experience with the customer service has been a bit sporadic. They are great when you get ahold of someone \- response could be better.

Super nice people and very professional service.

They did an amazing job! Super friendly with our three small children!

Our 4\-person installation team (Chris, Mike, Louis and Tristan) were outstanding. Their collective expertise, professionalism and politeness was everything all customers could want... but so rarely receive. My husband and I were so impressed with the overall installation process, which far exceeded our expectations! And Jon Leskinen, our Sales Rep, was also outstanding in his HVAC knowledge and his recommendation of the best way to heat and cool our house.

Humidifier chosen did not fit furnace

Great service

My furnace and A/C were replaced. I was super happy with the whole experience. Thorough, knowledgeable and kind employees, and work was done at a reasonable price. Thank you!

Great job installing new furnace and A/C

Everyone involved did a wonderful job. Very Knowledgeable and friendly.

Thank you !!!

recommended by a neighbor

I would not use anyone else. They are the best.

An all around great experience from beginning to end. My sells man Mike answered all my questions and I chose the furnace that I thought would work best for me. No high pressure sells! All the office help were very helpful very time I called in and always called back in good time when I left a message. My installer did an excellent job of removing the old furnace and then installing the new one. It was not an easy job because it was in a crawlspace. The city inspector said it looked very good, a job well done.

Very responsive to our inquiry, provided detailed answers to our general and technical questions, helped us determine the appropriate mini\-split equipment for our home and our needs, excellent follow\-up after installation.

Every person who came to our house (the sales person, the installers, the equipment checker) was professional, polite, clean, wore their mask. It was truly a comfortable experience!

Very happy with my mini split! Everyone at Fort Collins Heating and A/C was very helpful and experienced.

They made buying furnace an A/C easy to purchase.

Extremely Happy with the Air Conditioning/Heating Unit and the way Fort Collins Heating and Air did the installation. The unit looks to be of very high quality and the installation techs were very careful with our property and did a quality job in putting the unit in such that it looks like is was always part of the house.

Lewis and Kevin did a nice job

Salesman was knowledgeable and professional. Installers were prompt, clean and professional.

Understood system needs and presented various options meet requirements and wants.

The man that came to provide us with an estimate and options was very well versed in what was available and what would be required for installation of each option, also very pleasant to talk with . The two men that came to install the furnace and air conditioning unit were thorough and efficient, also personable and kept a clean worksite. We are very pleased with all aspects of the installation.

Both estimated and installers were friendly, efficient, kind, knowledgeable and nice!

Installed in two days can't beat that ! AC works greasy

Let's say one day you ask yourself a question. Do I really want cold air on a hot Summer's Day and do I want toasty warm air when the snow is falling? Do I desire quality? Do I want it done right the first time? In the rare event that it's not done correctly do I want someone that will immediately take care of me and fix the problem? If you're like me you want all of these things. I have found all of this with Fort Collins heating and Air. They take care of all of my rental properties along with my personal home. You might be able to pay a little less and get a hacker which I did before I met them. But I pay for Quality now with Fort Collins heating and air. They will have my business until I get called up yonder. Jason Waldo

Good thorough job replacing AC unit.

Excellent to deal with from start to finish.

They came in and did an AC install for us and it was very professional, very clean, they treated my animals and my husband and I with total respect. It was cold and snowy but they did amazing. And the price was by far the best! Super excited to be cool this summer! \~The Strohl's

While the install of our new furnace took an extra day\- the installers only worked for 5 hours on the first day, for a reason that was never disclosed, and then came back at 7am on day 2 and started early\- the guys who did the work were great, and did really solid work. Really happy to have the QA after, too, as there were a couple of loose connections that were quickly cleaned up. Overall, though, really great service.

From the first visit to the final installation everything was handled very professionally. The system that was recommended is perfect!

They were very professional, and seem to be very happy doing the job.

Very happy with our FoCo Heating and Air experience. The sales and service team did an outstanding job of helping us understand what we were getting and how it works. Kudos to the installation crew, too. Great job of cleaning up after the job was finished.

Recently installed new high efficiency furnace and air conditioner in my 20 year old home. Venting the new 98 % efficiency furnace was a logistical challenge. Ft Collins heating and air found a creative solution to the problem. Prices were lower than 4 other bids received. No other contractor offers a 1 year test drive guarantee. Peace of mind is worth a lot! They also filed the rebates for me. Every interaction with the staff at every level was highly positive. It has been stated that the quality of installation is far more important than the brand of equipment. Highly recommend ft Collins heating and air. They are a pleasure to do business with!

Our experience with your company from the owner to the salesman to the installers was one the best we had had in 47 years of owning homes. They took great care of us and our home. This was a blessing!

We had to call to get air conditioning unit charged after we moved into our new home. We knew it would need to be charged since we closed in March, we just didn't expect to have to be the ones to chase down the dealer in June to have the unit charged. Expected more.

Their thorough evaluation, recommendation, installation was professional and well done. Their follow up and resolution quick and efficient. I would recommend Ft. Collins HVAC for your next upgrade or service!

All the employees who came out to my home were knowledgable, efficient, and respectful of my home and me. It is hard to find a company that truly promotes customer service by the actions of its employees. Pricing was fair and reasonable.

The installation team and the followup quality assurance inspector were very knowledgeable, prompt and courteous.

Fort Collins Heating and Air has always taken good care of me. I trust their recommendations and brands.

Enjoy the experience and the interact with professionals

We got quotes from several HVAC companies in the area and were extremely impressed with Fort Collins Heating and Air. They worked with us on our budget, were extremely honest, and had incredibly professional installers. We have already noticed a dramatic improvement in the comfort of our home. Would highly recommend!

Fort Collins Heating \& Air did a great job installing a new Bryant system in our beautiful new home! We are so excited to utilize it, there are so many fantastic new features compared to our old house. They spent an hour with us at our new home orientation reviewing how to program the thermostat, etc. and what to expect with the system as far as service. Great customer support \& follow\-up so far!

Great experience through and through!

other than the coldest day of the year to do this, all was good. It is a fantastic unit.

Fort Collins Heating and Air were very professional from the beginning to the installation. They returned calls or emailed back and kept me updated at every step. I would recommend them if someone needed their services.

Professional service. A job well done!