Heat Pump Repair & ServiceBy Heat and Air Solutions

Highly recommend this company!

Great company, very professional. Showed up on time, worked through the rain the get the install done. Cleaned site completely up and hauled old unit away. Would definitely recommend this company.

On time, professional, very courteous and responsive.

Family Comfort Heating \& Cooling is extremely efficient, took time to answer questions and assisted owners in set up of new wi\-fi controls.

The team showed up on time, worked hard all day and got the job done for us! Would have liked a hard copy manual of system to make adjusting to smart thermostat a little easier...

Tim and his crew were friendly, courteous and professional from start to finish. They answered all questions thrown at them and provided the kind of service and install you would expect. The Bryant 2 stage system we put in made a difference right away. I would recommend Family Comfort Heating \& Cooling and the Bryant system.

Best customer service and very conscientious service agents. One of the best contractors I have used.

Your product works too well I am freezing at the temperature of my old one.

I had an old furnace replaced with a new Bryant unit. The guys from Family Comfort showed up on time, completed the install efficiently, and most important to me \- they talked to me about the process as they worked so I had an idea of what they were doing and info about the new equipment.

I've used them before \& was always happy with them

Matched the solution to our requirements.

Great people and great work highly recommend

Excellent service from such nice, friendly people. They came on time, did an excellent job, and finished early. I highly recommend them to anyone who is in need a new system.

Rarely have I had the experience of a company showing up on time and totally focused on the job at hand. Family comfort is everything you want in an HVAC company. They were very professional and thorough. I couldn't be happier.

Excellent service and quick to respond.

Very professional throughout , \& job done as promised. Very Happy with them

Very knowledgeable, professional and friendly workers. Arrived on time and diligently worked as contracted. Very happy with the new system.

Crew came in on time, worked diligently in the 100 degree heat, answered my questions, addressed a ll concerns! They were neat and very respectful of my home

Tim and his crew did an outstanding job on our entire system replacement . I am very particular about details , and can't find anything that I would have done differently myself . They did a good job cleaning up at the end of both days as well . Don't hesitate to trust Family Comfort with your project .

Great company to deal with.....from the owner ...to the technicians .....to the office staff

They were very professional and installed our new heating and air in a day and half.

Quick, clean and very professional. Would put them at the top of my list to recommend!

We highly recommend this company. They made the process easy every step of the way. They do very good work and all of the people we had contact with were really great!

I was impressed! They came to my house within a day of my call and installed the following day. Great crew!

Thank you for the Sunday appt! Appreciated your help. The extra that needed to be done, also proved the entire team is amazing! THANK YOU!

We had attempted to get quotes with several other heating and Air companies. They either wanted to upsell or provided a quote not based on what we discussed. This was after waiting several weeks after initial visits to receive the quotes. We knew our AC unit was on the way out. Family Comfort came in, reviewed the issue and current system and provided 2 options that would fit into our existing system (heating portion had already been replaced several years earlier). We decided on the option and 2 days later we have a cool home due to a high efficiency AC unit. The crew was very nice, professional, hardworking and efficient. We work out of the house and hardly noticed the work they were doing outside and inside the home. They made sure to cover the carpet and clean up. We are very happy with the experience and would recommend Family Comfort Heating \& Cooling.

Replaced system.

Just so impressed by their work and dedication to my project. I truly feel like I got the best equipment, for the best price and know that if I do ever have a problem, they will be right out to take care of it as they always do. Would strongly reccomend Family Comfort Heating \& Cooling.

We came across Family Comfort Heating \& Cooling on the Bryant website and were very encouraged by their reviews. I looked them up on Yelp as well, and WOW! I have never seen so many 5 star reviews. We got a quote from them, which I thought was totally fair, and by the end of the next week, our house had a brand new split mini system! We could not be happier, and I have told everyone who'd listed since then about Family Comfort Heating \& Cooling. We live in a flat roof, cinder block, mid\-century modern home, and I was very nervous how it would end up looking, with all the line\-sets, etc. They made it look better than I could have even imagined or hoped for... truly magnificent work! Tim (the owner) and his sons Alex, Chris, and (I am blanking on the last name \- sorry) are true craftsmen, honest and professional. If you are in the market for a split mini system (or any heating or cooling for that matter) I could not recommend them any higher. Great product, great service, great workmanship, and great

Family Comfort Heating \& Cooling is by far the best HVAC company I have ever worked with. I called several other air conditioning companies in the Sacramento area and many never showed up. After being very frustrated, I found Family Comfort on Yelp and I decided to give them a call. They were INCREDIBLE! I really wish I would have called them first. Here is why I gave Family Comfort Heating \& Cooling all 5 Stars: 1. They showed up early in nice, clean trucks, for the quote and for the install. 2. I met with the owner and he was very honest and provided me with a fair price. It was much less than the other large companies that have inflated pricing. 3. Family Comfort is a family company that treats their customers like family. The installers were very clean and worked super fast. The complete air conditioner install took only 4 hours. The new air conditioner works perfect. I would recommend Family Comfort Heating \& Cooling to all of my friends and family. I expect perfect work and Family Comfort delivered as promised. I would give more than 5 stars if I could. I am a happy customer for life!!!

We interviewed seven vendors, and received quotes from six. Three of the six passed the "smell" test; of the three contenders, we selected Family Comfort because the solutions recommended fixed three related problems: 1. House was converted from a one\-zone environment to a two\-zone environment, which will save energy and expense because the downstairs is mostly buried into the hillside whereas the upstairs has soaring ceilings and large picture windows. So two very different areas in terms of heating / cooling needs. 2. Installation of a humidistat fan in the crawlspace . . . as we were seriously troubled by water incursion during last winter's heavy rainfall 3. Timely installation of the new unit \- our wait time from signing the bid to initiation of work was less than a week. We really appreciated that, as our old unit had died.

There is not enough space for me to really describe the type of service we received from Tim and his son's. We have been battling with issues with a unit that was put in by Alley for 11 years. Knew what basically the problem was, but never was fixed. The unit that we had installed by Alley was never installed the way the one that we had installed by Family Comfort Heating and Cooling. So, due to the experience we had with Alley, it took us a long time to trust another company. Tim earned our trust by working on our issues and other family's air conditioning needs. The attention to detail, thorough explanation as to why things are needed or being done and putting the customers needs over just a quick fix is what led us to go with an entire new unit. Even to the last bit of customer satisfaction of my husband wanting a different vent in the Kitchen was done..Tim went out and purchased one and it was installed at the end of the job. Chris, Alex and Mike all have the same dedication to detail, work ethics and putting customers first. We highly recommend Family Comfort Heating \& Cooling!!

excellent customer service, above and way, way beyond what was expected, from the first phone call made to their offices to the conclusion of the job. the weather currently is very mild so i've not had a lot of opportunity to use the system yet, but i have complete confidence that i will be thoroughly satisfied.

Had a 16 Seer 2 stage heat/cool package unit installed to replace nonworking unit. Very pleased with unit. Overall,install was good, finished a little early. However, it was annoying that details were overlooked. Access to unit is through master closet. Had put closet back together and had to have guys come out again and take closet apart because they forgot to turn switch back on for whole house fan. Also, they did not adjust blower setting after inspector came, so vents blew like a blow dryer until we asked them to come out again to set. Only spent a few minutes going over new thermostat, and had to have that readjusted later, too. Also, unit did not pass inspection first time because a platform had to be built on the roof for maintenance. So, had to have another inspection. The guys were prompt about dealing with issues and solving the problems. Also, very willing to work with our budget and specifications.

They did a great job! The guys left the house clean.

Tim and his sons are very professional, thorough and courteous. We highly recommend this family run business if you are in need of an HVAC system.