Heat Pump InstallationBy Capital City Heating and Cooling Inc

Fast and clean.

I will be recommending this company for HVAC needs to everyone who is in need. Each person on the team, from the owner to the guys doing the installation were very pleasant and professional.

We purchased our replacement furnace and air conditioner from Capital City Heating and Cooling, and would highly recommend them. The sales team truly helped us make a decision regarding the models that best suited our home and provided a very competitive quote for the purchase and installation. The installation team was on time, were completely considerate of our home (inside and out!) and took the time to explain how the new equipment works. The furnace and a/c were installed about a month ago and it is a considerable upgrade from our original equipment. Very pleased with the product, sales and service. Thanks Jodie and team!

The new installation of Furnace and AC went perfectly. Had them both installed and up and running within the day

The replacement of our old air conditioner with a new 2.5\-ton heat pump and installing a 3\-ton coil in the existing natural gas furnace and NIM card were all done promptly and professionally. Great job experience dealing with Capital City Heating \& Cooling.

It was a pleasure to work with Jodie, Time and Evan. They were quick with the quote and the install and did a fantastic job and would highly recommend!!

Easy Smooth transition start to finish. Great company to deal with. No hassels . No worries.

Excellent service

We had a great experience with Capital City! The quote was done professionally and helped us choose the right product. Service crew also did an amazing job with installation. They were punctual, efficient, and also very helpful while explaining how should the product be used. We highly recommend Capital City!

Went with CapitalCity after three quotes and checking reference from a neighbour. Most knowledgeable sales person, quick follow\-up after installation. Heat pump and thermostat operation are relatively new, and I need education on certain aspects, but to their credit the CC team has answered my questions. Showed flexibility in negotiations and proposed alternatives that were a better fit than our initial inclination. I would recommend them if asked.

When our furnace started acting strange, they were able to diagnose and address the issue quickly. No upselling or high pressure sales and the new furnace was installed quickly and efficiently. All their staff were a pleasure to deal with and were super helpful.

Got us set up quickly with a new furnace when the old one died.

Very professional, on time and took the time to explain everything to me about my new furnace and heat pump

These guys are thr best in Ottawa

Smooth, efficient installation and they didn't leave without walking me through their work and explaining everything clearly to me.

Highly recommended group. Installation and all work went about as smooth as you can imagine. Highly recommended.

My old air conditioner failed on a long weekend during a heat wave. (When else would it fail?) My call to Capital City Heating and Cooling Inc was answered on Labour Day, and I made an appointment to talk with a consultant first thing on Tuesday. A new AC was installed on Wednesday and although there were some challenges with the installation in an older house, these were dealt with efficiently and effectively. I was pleased by the quality of the work and especially the timeliness.

Their work is so excellent that we can't imagine working with anyone else!

Excellent installers. Good knowledge answering all questions Great workmanship. Left a clean basement

Our over all experience with Capital City Heating and Cooling was great. I phoned in about our A/C working on a Friday afternoon and a rep came the NEXT day, Saturday morning. Excellent! At 11 am on Tuesday, a team of three techs showed up. The install was finished that afternoon. So, in record time, Friday to Tuesday job was complete. Now that service number one in my view. Rip

Purchased new furnace in December 2022 and new AC in 2023. Service was outstanding. Very fast and friendly. Explained all features, helped with Ecobee thermostat. Highly recommend this company.

From sales support, to install team as well as the office staff, the entire team was very professional and great to deal with. Job was well done on time even when some changes were required in ducting system.

Purchased new Bryant furnace through Capital City Heating and Cooling to replace our 12 year old furnace that was in need of replacing. Sales rep Eric was great to deal with, laying out our options. The team that showed up for the install were friendly and took care to ensure our floor and carpet were protected. When the installation was done, they gave us a walk through.

Great workmanship.

Excellent experience

We received excellent service and treatment from both the office team, our sales representative, and the install team. The upgrade of our 20+ year old furnace went without a hitch, and the change in the home environment and temperature control is fantastic. The team was open, honest, and straight forward in answering any questions we had, respected our home and space, and provided good advice that stood up with additional research. I would highly recommend Capital City Heating and Cooling to anyone in the Ottawa area looking for a fantastic HVAC team.

Very attentive and friendly staff, from sales to install to service.

I am very happy the were fast and on time.

I called them and the same day they were at my house to look at the issue. The salesman came to provide me quote on Friday and received the quote on Saturday and by Monday at 9:00am they were at my house to install my new furnace. Wow i never expected to get this kind of service and everytime I had questions they were professional and quick to respond.

Great team at Capital City

Very professional sales and installation team. Higher recommended

The team of two installers were experienced and knowledgeable. Both answered all of my questions while conscientiously installing the heat pump and evaporator coil. I would highly recommend Capital City Heating and Cooling Inc. to neighbours and friends.

From the beginning to the end I was very impressed with how professional everyone was and there was no pressure at all. I took months from the original quote until I was ready to make my decision and they were very patient and even honored my original quote. The new AC was installed very cleanly, no mess anywhere that I had to deal with. I would definitely recommend Capital City Heating and Cooling.

Incredible service .

Turn around time from the time of the quote to the time of the install was less than a week!

Very profezsional, efficient, thoroughly explained the product They gave me a solid HVAC 101 so I felt more knowledgeable and comfortable with how the product works. Everyone from dales to installer showed a high level of confidence in the product.

The technicians were knowledgeable, efficient, and prepared.

Sales and installation staff were pleasant, knowledgeable and professional and quite timely at getting the AC unit installed as soon as possible and with not much disruption to our daily life, friendly with our animals also.

I can highly recommend Capital City Heating \& Cooling

Excellent communication, very friendly

Now all we need is the thermostat from Bryant (on back order).

Everyone I dealt with was fantastic! They were able to accommodate my deck builder's schedule to remove the old A/C, then return for the full HVAC installation a week later. The technicians were professional, courteous and really nice guys. On schedule and on budget. End to end dealings were great.

Wonderful experience

Excellent customer service!

Great experience, they went above and beyond to help us find a solution when our furnace stopped working during a heat wave.

Knowledgeable and customer focused

I hired Capital City because of the exceptional service and professionalism they demonstrated doing an install of a heat pump and furnace for my son Sean Keogan. When meeting with their sales representative I was further impressed by the lack of pressure but the professionalism demonstrated by helping me select an air conditioner that best suited our needs. The installers arrived on time and worked together to get the job done and did a complete cleanup before departing. They also answered some of my questions concerning humidity and compatibility to my existing furnace. I will recommend them to everyone I can. A very well run business.

Awesome service from sale to install

Customer service was superb from beginning to end

Sales listened to my needs rather than trying to push products. Installation was fast and efficient and included water heater replacement. Quick service follow up once furnace displayed an error code one week later due to a missed dip switch setting to account for the external humidifier. I am very satisfied and recommend Capital City.

They were there when we needed them. They were very helpful and professional. I would recommend them to anyone.

knowledgeable, punctual, professional! The install team was neat and tidy, answered all our questions and knew their product well. Followed all Covid19 protocols keeping our family, and theirs, safe.

Dealer was recommended by my home inspector.

Happy customers!

Great

Enjoyed the professional, knowledgeable, and dedicated team!

Very knowledgeable, experienced, trustworthy. Great job done. Professional. The AC works great!

Did great work, very pleasant to deal with, would definitely recommend.

Capital City was great to work with. Many options were presented. Installation was almost immediate and was done quickly. Staff were incredible and I will go back to Capital City for any heating and cooling needs.

Great installation experience all around.