FIND A DEALERHeat Pump Repair & ServiceBy Norm's Plumbing, Heating and Air Conditioning
Norm's Plumbing, Heating and Air Conditioning is your trusted local expert for heat pump repair and service near NANAIMO, BC. We specialize in keeping your home comfortable with fast, reliable heat pump solutions. Our skilled technicians are trained to handle all makes and models, ensuring your heat pump runs efficiently year-round.
What Does The Process Look Like?
Book An Appointment
To start the process, book an appointment for heat pump repair and service with us by scheduling online or giving us a call.
Evaluation & Estimate
During your appointment, a certified technician will thoroughly evaluate your heat pump to diagnose any issues. After the inspection, they will provide a detailed estimate outlining the necessary repairs and costs before proceeding with any work.
Perform Service or Repair
Necessary repairs or service are performed to restore your heat pump's efficiency and performance. A certified technician will use professional tools and high-quality parts to ensure reliable operation and long-lasting results.
About Norm's Plumbing, Heating and Air Conditioning
Hours
Emergency 24-hour service available.
Years in Business
55
Other Services We Provide
Heat Pump Installation
Experience year-round comfort and efficiency with our expert heat pump installation. We install trusted Bryant heat pump systems and deliver personalized solutions designed to match your home’s unique heating and cooling requirements.
Annual HVAC Maintenance
We provide annual HVAC maintenance to keep your heating and cooling system running efficiently year-round. Regular tune-ups help prevent breakdowns, help improve energy efficiency and extend the lifespan of your heating and cooling equipment.
HVAC System Installation
Let us ensure reliable comfort and energy efficiency for your home with professional HVAC system installation. We offer high-quality Bryant equipment, precise HVAC installation, and customized solutions to meet your heating and cooling needs.
Trusted HVAC Professional in NANAIMO
Leave a ReviewBryant.com Reviews
4.98 out of 5(91 reviews)
- Review by
Gary
-
June 26, 2026
Bryant Furnace
Norm's is an excellent dealer to do business. There service and customer relations is beyond reproach, and their staff are genuinely dedicated to providing a great customer experience !!!
Recommends this dealer
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
- Review by
Crystal
-
May 26, 2025
Outstanding
Outstanding Service – Highly Recommend Norm’s Plumbing, Heating and Air Conditioning
I recently had my 20+ year old furnace replaced with a new dual energy furnace and heat pump system by Norm’s Plumbing, Heating and Air Conditioning, and I couldn't be more pleased with the entire experience.
From start to finish, the team was prompt, professional, and incredibly knowledgeable. They explained all of my options clearly and walked me through the process step-by-step, including how to take advantage of the Fortis rebate—just in time for the summer heat!
The workmanship was solid and meticulous, and it’s clear that they take great pride in doing the job right. I now have a much more efficient heating and cooling system that I can rely on for years to come.
If you're thinking about upgrading your HVAC system, I highly recommend Norm’s. Their service and expertise truly stand out.
Recommends this dealer
Verified Purchase
Expertise:
5
Solve Problems:
5
Service:
5
- Review by
Natasha
-
November 11, 2024
Combined ducted and ductless heat pump installation
I was so impressed by the work that was done. The ducting is amazing. It has transformed my space. The exterior installation of the heat pump lines is sleek and they did fill in the holes on the exterior walls in consideration of rodents. Staff showed up on time, and my house was clean when they wrapped up. I had received excellent service from Norm's in the past, and consequently I waited an extra month to connect re a quote. I'm glad I did; all aspects of the service and installation went great. Coordination of the work between Norm's, Wall's, Bowater, VI Power and BC Hydro was seamless. It was quite an undertaking for me; a big price tag (even with rebates) and also, as a single woman, I was worried about being dismissed or disregarded. This didn't happen at all. At every step of the way, staff worked with me to help me understand the process, answer my questions, tolerate my (at times) indecision and help me make decisions that were most appropriate for my situation. A big kudos to everyone. Thank you for making this such a positive experience. I will highly recommend your services in the future.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Margaret
-
November 10, 2024
Excellent
Heat pump working fine Very happy with installation
Recommends this dealer
Verified Purchase
Solve Problems:
1
- Review by
Paul
-
October 25, 2024
Prompt, professional, personable staff
Excellent service always willing to answer questions, notified ahead of time of staff arrival by name, left the house tidy at days end.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Sharon
-
September 15, 2024
good
Fast, Efficient
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Joyce
-
August 23, 2024
bryant heat pump
Very kind helpful service ?? great company ??
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mike
-
August 21, 2024
knowledgeable
All aspects of dealing with Norm's Plumbing and Heating have been extremely thoughtful and considerate, from sales, owner assistance, installers......... I couldn't recommend any single business better!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mike
-
July 26, 2024
professional and knowledgeable
company was on time and went about their business in a professional and courteous manner!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jason
-
July 25, 2024
Great communication
Always there to answer any questions and suggestions to make install easy.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Milton
-
July 09, 2024
Norm's Plumbing, Heating and Air Conditioning
Hi All We enjoy our new heat pump from Norm's Plumbing, Heating and Air Conditioning They come into our home and helped us get all rebates cause we changed from oil to heat pump They did a great job we got a new hot water tank too Thanks Norm's Plumbing, Heating and Air Conditioning
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
SHAWN
-
July 03, 2024
New heat pump
The team from Norms was excellent courteous, clean and professional. They were very informative with the new system
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Leonard
-
June 19, 2024
Everything was on schedule and the installers were polite and very familiar with the equipment
Their expertise helped ensure us that we picked the right contractor.
Recommends this dealer
Verified Purchase
Expertise:
5
Solve Problems:
5
- Review by
Anastassia
-
June 11, 2024
Professional, Helpful and A Pleasure to Do Business With
The process of getting approved for grants and funding was long, but Norm's was there every step of the way to help. They were very understanding when personal tragedy caused a delay, and I am incredibly pleased with how quickly and efficiently they were able to install the new furnace and heat pump. I will have AC and heat finally, and I'm so happy about that.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Geoff
-
May 09, 2024
1st class
perfect everything
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Rick
-
May 08, 2024
Great
Pleased with the service. Good job
Recommends this dealer
Verified Purchase
Expertise:
5
Solve Problems:
4
- Review by
TOM
-
April 23, 2024
Excellent Heating System Installation
This was an upgrade to replace an oil fired heating system in an existing residence with a heat pump. Of the contractors I approached Norm's was the only one who took the time and effort to examine the house in detail, and from that examination, develop a proposal specific to the heating needs of the building. The technicians doing the assessment and the work arrived on time, worked diligently and professionally to complete the their jobs with a minimal amount of disturbance, leaving the work site clean and tidy. Excellent workmanship.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Peggy
-
March 20, 2024
Was on time, friendly, explained what they were doing and after electrical was put in came back to my house and explained how to use equipment.
All of the above would be 5 stars.
Recommends this dealer
Verified Purchase
- Review by
Bud
-
February 15, 2024
Excellent
All excellent
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
- Review by
Jim
-
January 16, 2024
Very positive from the Salesman to the Installers. Still waiting for a CO meter as the installers didn't have one in their trucks.
Installers didn't have a CO meter in their vehicles. They did an excellent work\-around for the shortfall of parts provided by the fuel supplier. They provided a thermostat that was more in keeping with our lower level of tech savvy and programmed it for us. It is nice to having a reliable heat source other than wood.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Alex
-
January 15, 2024
Professional, Straight Forward, Trustworthy, Experienced
Where do I even start. This outfit is professional from top to bottom. Their estimator, Kris Upton, was heads and shoulders in terms of his professionalism and expertise above the estimates I got from others. The team that showed up for the install addressed my very few concerns with patience and good humour. I've already recommended them to others in my neighbourhood who are going through a similar process, I couldn't be happier with how it all turned out.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Antoinette
-
November 29, 2023
Well-informed
Punctual, installed in one business day, knowledgeable \& pleasant to deal, discussed all options before performing labour
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Donna
-
November 29, 2023
Star Struck
service was professional, patient and kindness was always the attitude. 5 star treatment.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Alex
-
October 03, 2023
Furnace upgrade
It was such a pleasure to work with office staff to confirm what was required and the on\-site technicians who did the installation. They used floor coverings to protect our carpets while working and cleaned everything up before they left. Very conscientious, knowledgeable and professional employees.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Aaron
-
September 05, 2023
Excellent from quote to finish
From the quotation process, communication, scheduling and installation, everything was managed professionally and timely. Highly recommend Norm's.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Renee
-
August 17, 2023
Problem Solved Promptly
I needed a heat pump installed and my underwriter was not going to renew my insurance until it was done. Norm's came in and scheduled the job quickly and it was installed in no time. Norm's has a long history as a family company and have been around for many years and I am secure in knowing they will be around for many more should the equipment need attention. It's not a one\-man company that could retire itself and disappear leaving me without service. All of my many questions were patiently and thoroughly explained so that I was comfortable in what I was getting. I would definitely recommend Norm's Plumbing and Heating to anyone.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Gord
-
August 17, 2023
Helpful
Knowledgeable, punctual and pleasant employees to have in my home.,
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Chiaming
-
August 08, 2023
awesome heat pump installation and customer service
we upgraded our heating/cooling systems with Bryant/carrier systems by Norm's plumbing and heating. thanks for Kris's best knowledge and Rod's great installation skills. the customer service is always kind and responsive. we are very happy with everything. we strongly recommend to everyone.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Terri
-
July 06, 2023
Very professional and friendly
Would highly recommend Norms for heating / cooling and plumbing requirements
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Keely
-
July 05, 2023
Professional Team
Our childcare centre was in need of new classroom temperature management. The team that did the install was professional and used care when working around our space during our operating hours. The children and teachers are very thankful for the services provided.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Ed
-
July 03, 2023
Excellent
Kris Urton was Excellent. He explained all my options carefully, answered all my questions and concerns and filled out all necessary information so that I could apply for all the rebates.
Recommends this dealer
Verified Purchase
- Review by
Alastair
-
June 22, 2023
Amazing workers
The installers were incredibly polite and knowledgeable. We were impressed with their work and speed.
Recommends this dealer
Verified Purchase
Expertise:
5
Solve Problems:
5
- Review by
Debbie
-
June 18, 2023
The best plumbing company.
The only company we will call on. Highly recommend Norm's.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Janet
-
May 18, 2023
Great service, expert install
Completely satisfied with our experience. Norms went above and beyond to install it right
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Andy
-
April 21, 2023
Heat Pump
From the time we first had contact with this company our experience has been extremely positive. During the initial visit for assessment of our needs in relation to a heat pump, Carson listened to what we wanted, unlike the other companies we asked for an estimate. He was personable but to the point. He took time to answer our questions and obviously knew his products. In relation to the installation, his team was efficient, tidy, polite and did a great job. They took time to instruct us on the products and operation and were super overall, The follow up with warranties etc was done as we had been informed and the wonderful thing was all this was done in the promised time frames and ...they thanked us for our business! I would recommend this company without hesitation.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
April 19, 2023
Outstanding service
I can highly recommend Norms Plumbing \& Heating \- excellent work , service and knowledge . Their reputation is well deserved .
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
April 19, 2023
Amazing customer service
Flawless service. Easily the best company I have worked with for anything home related. Thorough, fast, friendly and knowledgeable. Just a painless, great experience.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Salim
-
March 24, 2023
Installation of Heat Pump with Norm,s Plumbing
Professional, Knowledgeable and courteous .
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mark
-
December 29, 2022
Friendly knowledgeable
Clean friendly knowledgeable installers
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Carol
-
December 20, 2022
Norm's experience
Norm's was so helpful right to the end of helping me with a rate program.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Elvy
-
November 13, 2022
Elvy
Excellent team of professionals, I will use there service again when needed
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Andrea
-
August 09, 2022
2.5 Ton Heat Pump Install , Great Job!!!
Installation of this heat pump and electric furnace by Norm's went extremely well. The crew new exactly what they were doing.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Bryon
-
August 07, 2022
First rate professional
Work was started on date stated, and completed for the price quoted. Professional workmanship, quick and tidy. No problems
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
- Review by
Don
-
June 21, 2022
Supply and install heat pump
Norm's staff, from the front office to the installation crew are all friendly and knowledgeable, and we have relied on them for years for our plumbing and heating needs. When it was time to replace the old gas furnace, we contacted three local suppliers, including Norms, to provide advice and estimates. Not only was Norm's far and away the most sensible and easy to understand estimate, it was all to most timely. In the end the other estimates were irrelevant, not based on price but on service. The first contractor provided some verbal advice and then disappeared. In the case of the third and final estimate, Norms had already provided and installed the equipment before they could even schedule an initial appointment. In the end, we have no regrets about choosing Norms once again, and have already recommended their services to friends.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Leigh
-
June 18, 2022
Norms Doesn’t Let us Down
We had our heat\-pump replaced end of May 2022. We want to give a huge thank you to Rod M and his team for a job well one!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Marty
-
June 16, 2022
Awesome as usual
Awesome
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Gary
-
June 15, 2022
Job well done
The crew at Norms did a great job. Were punctual and attentive to the job at hand.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mike
-
June 15, 2022
Very Happy
Norms was excellent. The crew was fast, professional, and friendly. I was able to leave the house while the crew worked. They had excellent communication. I am very happy with my Bryant furnace.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
4
- Review by
Diane
-
May 04, 2022
Quick and Efficient
Gave us very clear options and quickly followed through with our decision. Left everything nice and clean.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Navin
-
May 03, 2022
Knowledgeable staff
Excellent service, very responsive to questions
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Keith
-
April 26, 2022
Fast, Professional and experienced.
Norms Plumbing \& Heating is our go to whenever we need them.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Vilma
-
April 14, 2022
Norms Plumbing & Heating is #1
Good product, great dealer being Norm's Plumbing \& Heating
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
- Review by
Mike
-
April 13, 2022
Professional, friendly.
We trust and appreciate norm's. Highly recommend.
Recommends this dealer
Verified Purchase
- Review by
Alan
-
March 14, 2022
Professional and friendly.
Excellent job of removing our old oil furnace and tank and installation of the new gas furnace. We are very satisfied.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Celesste
-
March 12, 2022
very satisfied
We have been dealing with Norms for over 25 years, and have always been more than satisfied with their service, and the products they represent.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jim
-
March 11, 2022
Natural Gas furnace upgrade
We have always used Norms Plumbing and Heating because we trust them to give us expert advice and service!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jeff
-
February 24, 2022
Well done
Installation went well, good product, knowledgeable staff.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Earle
-
February 18, 2022
yes
Very satisfied
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
LInda
-
January 21, 2022
Wonderful experience, professional, courteous and all around great company,!
Went out of their way to make me happy!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Bill
-
January 17, 2022
Outstanding!
From initial estimate to final payment the customer service, knowledge and professionalism was outstanding. The definition of a well rounded team !
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Kevin
-
January 13, 2022
Yes, Challenges Overcome with Team work and Professionalism
Diagnostics to replacement and repair went well. All crew were professional and courteous. There were a number of challenges none of which were due to the Dealer or their Technicians. They worked with me to overcome the issues. The only suggestion I could make would be to ensure the client is kept in the loop (better direct communication).
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
4
- Review by
Heather
-
November 13, 2021
Amazing Service
A week before I was having open heart surgery my furnace quit working. Ordering a new gas furnace would take 4\-6 weeks due to supply issues everywhere. Norm's was so kind and compassionate about my situation. With a lot of juggling, they manged to find a furnace for me and sent three trucks so it would be installed in one day. This happened within 3 days of me coming home from the hospital.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
August 06, 2021
prompt and efficient
I was very satisfied with my dealer
Recommends this dealer
Verified Purchase
- Review by
Adam
-
June 25, 2021
Great work
Happy with the service and friendly staff.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Bill
-
June 07, 2021
Great Team!
Top Notch Service !
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Kathy
-
June 04, 2021
Friendly and Efficient
The old furnace in my condo was difficult to remove but the team did it very well. The new furnace was installed and everything was explained clearly.
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
5
Solve Problems:
4
- Review by
Peter
-
June 03, 2021
NORM's Mobile were very accommodating
There was major disruption to our home during this process. From the time of the quote to making our decision, the crew was prompt and on time for each day of the installations (heat pump, furnace, tankless water system). They were clean laying out matts and picked up behind themselves daily. The job went fast and the entire crew down to the office staff were timely in all the work they did. Thank you Folks.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Nick
-
June 03, 2021
Excellent service all around
Could not believe how well it all went together, got my quote almost immediately, got scheduled to have the furnace installed within the week, the service techs came on time and all done in about 5 hours where the installation was perfect.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Heather
-
May 24, 2021
Heatisgood
excellent service
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Carry
-
May 12, 2021
Norm's Plumbing and Heating
Product seems good so far.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
4
- Review by
Keith
-
May 06, 2021
Install new furnace
We have used Norm's services in the past and have found them to be reliable, prompt and efficient
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Bob
-
March 18, 2021
Homeowner
Absolutely excellent to deal with
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Thomas
-
March 09, 2021
very good ,and kindly
good price, silent
Recommends this dealer
Verified Purchase
- Review by
Peter
-
March 08, 2021
Responsive and communicative.
We have had Norm's Mobile do annual servicing, replace a gas water heater, replace gas furnaces. All have happened with ease and our tenants have been happy with the process. The hot water heater was replaced within a day. Prices seem competitive.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Peter
-
March 08, 2021
Responsive and communicative.
We have had Norm's Mobile do annual servicing, replace a gas water heater, replace gas furnaces. All have happened with ease and our tenants have been happy with the process. The hot water heater was replaced within a day. Prices seem competitive.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Trish
-
February 27, 2021
Great
Fast and clean installation. Quick response time to coming back to finish. Fast response to phone calls.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
JESSICA
-
February 19, 2021
Easy Peasy
Thank you! They were super fast and we love our new furnace.
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
- Review by
LARRY
-
January 30, 2021
Professional
An excellent company.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
ELLEN
-
January 26, 2021
On time and stayed late to finish
The team at Norm's plumbing showed up on time and with enough crew to get the job done all in one day. Taking out the old furnace and putting in a new one. They even stayed late to condition the furnace and make sure things were running smoothly before heading out.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Stuart
-
November 10, 2020
Local install
Gtreat install process,focused on the project great expertise
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
4
Solve Problems:
5
- Review by
Don
-
July 27, 2020
New Furnace and Air Conditioner
We are very pleased with all the work done by Norm's Plumbing and Heating. Carson gave us a good quote and the work was done efficiently and on time. The Furnace and Air Conditioner run well!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Dawn
-
July 25, 2020
Prompt, great service
Norm's has serviced our heating and water tank needs for over 13 years. Always prompt and great service.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Henry
-
June 19, 2020
All good.
All good service...
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
David
-
January 16, 2020
Happy Camper
Best purchase I ever made. Thanks, job well done. Go team
Recommends this dealer
Verified Purchase
- Review by
Carolyn
-
January 03, 2020
Excellent service and product
I have had the pleasure of hiring Norms Plumbing and Heating for a number of years for my heating and furnace needs. Norms has consistently provided me with excellent service and consistently demonstrated their professionalism, excellent customer service, product knowledge, trouble shooting, product knowledge, furnace installation and repairs. They recently replaced my heat pump and installed a Bryant gas furnace where I have saved on average 5 to 8 dollars daily in electrical charges. My home is more comfortable and warm since the installation of the Bryant furnace and it is a very quiet heating system compared to my heat pump. I am very happy that Norms suggested that I install a Bryant furnace.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Barb
-
December 31, 2019
Excellant
Great efficent service
Recommends this dealer
Verified Purchase
- Review by
Monika
-
September 11, 2019
Grade A service.
We've been dealing with Norm's for years because their service is top notch. They are extremely efficient and knowledgeable and spend the time to walk you through everything they do on a level that anyone would understand. We highly recommend them to anyone.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Elaine
-
June 20, 2019
Dealer and service rep all good. No complaints other than they should have phoned to say they were coming to install when they did.
I have no idea their expertise and haven't had problems thus far. Haven't used as weather is warm.
Recommends this dealer
Verified Purchase
Service:
5
- Review by
T.
-
June 17, 2019
Professional behaviour and service.
Provided quote in advance. Service was professional, timely and respectful of both my home and us as individuals.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Dave
-
March 12, 2019
Superior service
I can't say enough positive things about the prompt, efficient service we received.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jen
-
November 05, 2018
Fair and Competent
The guys at Norm's are very competent. They've done maintenance for us on numerous occasions, and they always know exactly how to fix things. When we finally decided to replace our furnace, they came the next day to assess and finished within just a few days of me calling. They were very transparent about costs and I thought the price was very fair.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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