Heat Pump Repair & ServiceBy Rapid Cool Refrig. Inc.

The Heat Pump install will complement our Bryant Furnace that was also purchased , installed and Serviced by Rapid Cool.

Excellent service, communication and punctuality

From the beginning our questions were dealt with professionally. The teams that came out to do the work were amazing. We'll definitely use Rapid Cool again.

Nice people, knowledgeable, kept me well informed and did exactly what they promised

Competent installers

They removed my old furnace and AC unit and installed a new dual fuel furnace and heat pump all on one day. Nice install and cleaned up nicely.

Rapid cool \- Kamloops did a great job and love new Bryant Heat Pump for heating and Cooling

The installation of the new system was fast and efficient. Thank you.

Expert service provided by Rapid Cool. Thanks!

Quick reasonable estimate and a competent, clean install. What more to like! Excellent.

Great service

Great install

Emergency plumbing call, HVAC service call and a new dual fuel heat pump and furnace install this summer…great service, great people, great prices

Very professional \& friendly

Everyone who works for Rapid cool have been no less than excellent, from the people at the front desk, the person who provided the estimate and the installers all top notch and professional. We had 3 estimates Rapid cool was in the middle, but we felt the most comfortable with them. They kept us informed, answered all my questions. We made the right decision.

The sales and service techs we met with were absolutely first class. Replaced the hot water tank and A/C in one day. No upselling or high pressure sales tactics. So refreshing! I highly recommend this company.

I cannot say enough about the service we received, huge compliments to everyone involved in supplying us a new air conditioner under some very extreme conditions. Thanks to everyone at Rapidcool!

quick and efficient

From the quote to the install, everyone knowledgeable and professional. Arrived on time, made quick work of the install, and the site was like they were never here. Highly recommend.

Highly recommend

service people showed up on time and had the unit installed and running in good time we were happy

We had Rapid Cool here to install a new A/C unit and then back to install a new Hot Water tank. Both were handled with great expertise, very satisfied with the service. Would highly recommend!

did not experience any problems. Great service, period!!

Great team of specialists

Furnace and a/c replacement. Right from dealing with product rep . To the install and replacement of component's . \-10'c . Old furnace out and new one in and running the same day . Clean and tidy . Extremely knowledgeable in products , Always took time to answer question. Extremely happy with company and its employees.

crew arrived to install the day after our basement flooded. they worked around the mess. after the replacement of the furnace and thermostat everything seemed to work but the next morning there was a LPS error warning and the furnace would not start. this problem occurred over the next 3 days. A low pressure switch then the motherboard and then the thermostat was replaced. finally a third technician came and noted the transformer was hot and buzzing. He replaced it and then wired the ionizer directly to the 120 volt furnace supply rather than the motherboard and so far the system works. Rapid Cool was very quick to come and do everything to address the problem. their staff is polite and pleasant to work with each time

very good service

everyone from the office to the installers was fantastic.

We are so grateful to the Rapid Cool team that they managed to fit us in on short notice and get us some heat before the cold snap hit. Thanks again!

fast, friendly, knowledgeable. great company to work with

professional

My furnace stopped working, and the sales man was here within a few hours to quote me on a new one. He gave me multiple options, and clearly outlined available rebates and final pricing. From the time I ordered to install was a little over a week (appreciate that they prioritized a no\-heat call!). The install team worked all together and all seemed knowledgeable and helpful to one another. The brand new furnace unfortunately had something wrong with the bearings on the motor, but it was promptly replaced on the next business day. Great customer service. Very pleased!

Rapid Cool has always been prompt and professional when servicing my old furnace. When it came time to replace it, Simon presented the options in detail and answered all my questions fully. I also appreciated that he respected my home during his visit. The installation team completed the install of the 926TB in a timely manner. I highly recommend Rapid Cool.

Rapid Cool is an awesome company to work with. They help us through the very important decision of replacing our furnace, provided great pricing, and explained everything in easy\-to\-understand language. We will definitely use them again for any of our furnace needs, and will refer them to whomever needs their services. Thank you Rapid Cool

brand new furnace not functioning properly been 1week since been install..Also hard to get service by ph .Had to go to their office.. Would not recommend to our family and friends..

Thanks

workers were able to adapt to any issues that arose

Nick and Cody from Rapid Cool here in Kamloops were absolutely professional and helpful. THANKS

Would definitely recommend again.

Could not have asked for a better service team. They were reliable, friendly and professional! Thank you

Rapid Cool installed our previous furnace and heat pump system eighteen years ago. They have provided all of our warranted work and maintenance. We trusted them to provide the same quality of workmanship for our new system.

The Service from initial service call to final installation was timely and efficient \-\-\- Technicians were great \-\-\-

awesome job from all

Amazing service Super professional

Timely and firendly and clean.

Cody and his assistant worked very hard one problem cropped up, but was resolved, no problem. They were polite and friendly, giving us a feeling of confidence in their work. They also left our premises spotless. A Big Thank you to them both.

Great team effort by the Rapid Cool Technicians.

No comment

Our installer (Nick and Mark) were very good.

Installer was meticulous in his work, very professional.

Good people!

We have just replaced our furnace and A/C and the service and delivery/ installation was excellent! We have used Rapid Cool for all of our family heating and plumbing needs for years and it has been consistently superior service. Well Done!

Friendly service. Prompt. Accurate.

Cody was very good to deal with.

The fellows were right on time. Very efficient but left a bit of a mess after

The two gentlemen that installed our heater/air conditioner were very courteous and professional. The install took a day including removing the old unit and explained how the thermostat worked. Overall, we were happy with our experience and now we don't have a drone when the air conditioner is working. Very silent, very happy.

We would recommend the Rapid Cool team to anyone, they were immediately available when our furnance died, worked with us to get a new furnace and heat pump to meet our needs. Friendly and responsive

We were very happy with the service

I can't say enough about the service we received from Rapid Cool. Everything went as planned. The installers were great...respectful, friendly, knowledgeable. There was no fuss or mess. Everything was clean. A truly pleasurable experience.

Rapid Cool was very helpful. The technicians were very good at what they did, and pleasant to deal with. I would definitely recommend them to others. Also, we are very happy with our new heat pump.

All the staff have been great in the office and in the field.

Excellent and efficient service!

Everyone was awesome from the fella who gave us the quote, to the front desk staff to the installers. A difficult install was done with great care and attention and patience! We sure appreciated it!

Very fast, efficient and friendly service!

Showed up a bit early, and that is my only complaint. Remarkable what was completed in our home in only 6 hours

Thank you to your team

From booking to punctual service, overall experience was great! Mighty happy to be enjoying the warmth of new furnace during this cold snap. ??

I had no problem

Dan is an awesome employee of rapid cool Kamloops.

Very knowledgeable and efficient .

We are new happy customers who were influenced by other happy customers within our neighbourhood. I would describe Rapid Cool Refrigeration as a company of competent professionals with a friendly, down to earth touch.

I am very happy with the service from Rapid Cool.

Excellent support from providing quote, to installation, training, and ensuring was operational

Fantastic

Total job was great from start to finish!

They answered all my questions from the first phone call to the last day of installation.I explained what I wanted and they give me the options to choose from.They let you know when they were arriving.All in all a great experience with Rapidcool Mecxhanical.

was very efficient and fast service due to circumstances needing quick install. Very polite will use again

Very good installation and stuck to quote

The first person I talked to set the mood for the whole process. She was cheerful and very informative, I immediately decided this was the business to deal with. The rest of the process was just the same, very helpful and professional, I will recommend them to all.

Great service from start to finish. Professional. On\-time. Delivered what they said they would. Our install was simple and straightforward so that helped for sure, but in these times of supply chain and labour issues, Rapid Cool met the challenge and kept us comfortable and cool just as the hot weather hit.

Great company to deal with. The technicians were awesome to deal with and very professional.top quality workmanship.

They were great, they were able to help us just about immediately.

Very quick with the install even though my home didn't have air conditioning to start with and cleaned up very well after themselves.

I think I related everything as excellent. I am happy with the service and product. I would like to have had a thermostat with a brighter back light so I could read it easier..

Very knowledgeable and friendly installers who really know their stuff.

Very happy with our new furnace and the service from Rapid Cool in Kamloops, BC. Top\-notch. Highly recommended.

I would easily recommend this company

Neat and clean install quiet performance.

Simon came to our house to spec in the correct furnace. We were surprised how quickly we got a new furnace and installed within days of arriving. Riley and Steve did a great job of the installation.

New A/C and Furnace installed. Visit and quote were timely. The worker on time and respectful. Product is very good.

Exellent service, personnel are all efficient and personable

Excellent installation, the guys did a fantastic job. My daughter has autism and they were very attentive and alerted ud ahead of time when they would be making loud noises. Greatly appreciated.

OUTSTANDING SERVICE AND COMPETITIVE PRICE

Great Service, very stateside

very knowledgeable and friendly

From my first dealings with the Rapid Cool employees until completion of the installment I found the members polite, efficient, professional and very knowledgeable about their product. They explained how and why they were performing all the different steps and answered any questions I had.

The installers did a great job and took the time to answer all the questions we had. If we could wish for one thing it would be that they took more care cleaning up after themselves. They use drop clothes which is okay, but we had a bunch of vacuuming to do and a bathroom where we had to clean up muddy footprints. That was really the only complaint we had, otherwise we thought the guys did great.

Love my new bathtub!

Great initial contact, all the way to final install.

I would highly recommend Rapid Cool for the service provided to me and my family.

First rate!

Very quick, very knowledgeable \- highly recommend!

We are very pleased with Rapid Cool. They installed our new furnace within the timeframe we required and have been available to troubleshoot small issues.

The entire team, from answering the phones, to service calls, to sales and to installation, when they say they are going to, they did. Would highly recommend their services.

Your workers were excellent. They were here promptly and did an excellent job.

Fantastic service

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Extremely helpful and prompt helping get things back to normal after Merritt flood. Thank You very much!!!

Your service manager is a complete thug. A thermostat that retails for $189.00 your service manager Simon charged me $266.00 for it and when i called to talk to him about it, he gave me bullshit reason of installing cost/ and showing you how to operate it. You are already charging me for the number of hours technicians are on the job site for so how is that a 5 minute thermostat install charge is extra $79.00 for 5 minute that is some expensive labor ?? I call that deceit and lies, basically stealing money from me. Next, I asked for an itemized bill of the service and I was told we don't do that? what do you mean we don't you are legally obligated in BC to provide an itemized invoice for the service performed and it is my right to ask for it. How do I know what are you charging me for? A furnace alone obviously alone doesn't cost $6000.00 so you must be charging me for other things as well. I've never had such bad service experience in my life and even when confronting the manager I was basically told to go pound sand. I hope this is not a reflection of the Bryant brand itself and is only limited to this dealer. Will never recommend them to anyone and if you read this please take your money else where. I'm sure there are better hvac contractors in kamloops area.

Very happy with installation of new, high efficiency Bryant furnace. Nick \& Connor were friendly and professional and did an excellent job of installation and cleanup of job site. Have used Rapid Cool in previous years and will continue to do so. Definitely recommend them to others.

CLEAN AND RELIABLE. GOOD SERVICE THAT WE HAVE CALLED UPON SEVERAL TIMES WITHOUT DISAPPOINTMENT.

Excellent service and polite service engineers.

This local company was recommended by several family \& friends when I moved back to the area. This is my THIRD furnace by BRYANT that I have purchased for my last 3 homes.

We are very pleased with the service and workmanship.

Very good on the install. Good on the de\-briefing of the unit.

Great product and great service.

wonderful instalion crew

Great service during a busy time helps keeping our wine at room temp.

Would have been great if there was more communication..we would have liked our wiring on the inside of our house not the outside! Friendly and knowledgeable!

Very good

did a very good job I am very happy!

We were well impressed with the sales associate who came to visit us and he was very knowledgeable. The installation service we received was excellent. Cannot rate solve problems as this new product hasn't caused any and we hope it stays that way.

Excellent to deal with. They've been around for a long time and have a very good reputation in the city. Their radio adds are catchy as well.

I trust the technicians and their skills and abilities.

Installed it as if it was their own home! Careful, conscientious \& professional!

Dealing with Rapid Cool has been a pleasure throughout the entire process. My phone call to arrange an estimate was handled efficiently. Their estimator Simon, was on time, knowledgeable and professional, explaining in detail the difference in the levels of equipment, and the advantages of one over the other, and the rebates on each. The installers arrived on time, and kept me informed throughout the entire installation. The quality of the installation was top notch. The installers did a thoroughly professional job. Their cleanup was beyond excellent. Nothing was overlooked. Afterwards, the office did all the equipment warranty registration, and supplied clear instructions on how to apply for the Fortis rebates. I highly recommend Rapid Cool!

Outstanding service and commitment. I've delt with Rapid Cool for years both for residential and commercial work and have ALWAYS had a great experience and never had a tech arrive onsite that was not competent and helpful. VERY strongly recommend these guys and gals.

Same as above

Great service and everything was done well. Overall very happy.

Our only issue is that one hookup line from a wall unit wasn't long enough to allow the outside lines to be placed under the eaves, hence they are more visible on the outside of the house. The crew was very diligent doing the installation and were able to complete in one day. They were very professional. When we had an issue with the louvers not completely closing on the wall units, a representative was dispatched the next day and fixed the problem for us. Since we are a 2 hour drive away, we appreciated the response and service.