Pre-service Checklist

To get the most out of your visit with your local Bryant® dealer, take a moment to make sure you're prepared.

  • Know where all of the heating and cooling units are in your home.
  • Perform basic troubleshooting.
  • Check your air filter. A dirty air filter is a common cause of problems.
  • Write down the model numbers of all your Bryant products.
  • Be ready to explain clearly what problems you've had.
  • Know when your problems began.
  • Make sure the system is accessible by the dealer, including units in crawl spaces or attics.
  • Lock pets in a separate room.
  • Make sure an adult (18 years or older) is home to let your dealer in.
  • Be prepared to answer the phone. Many technicians call when they're on the way to your home.
  • If you rent your home, make sure you have permission to have your system serviced.
  • If your heat pump is frozen, shut it off before the technician arrives so it's thawed and ready for service.
  • Have information on all prior services performed on your system readily available.
  • Be prepared to make a payment to the dealer.
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