INDIANAPOLIS, JUNE 15, 2010 –Bryant Heating and Cooling Systems has named Edina, Minn.-based Pronto Heating and Air Conditioning as the 2009 Bryant Dealer of the Year.
Pronto is one of 15 Bryant Factory Authorized Dealers in the U.S. and Canada to be selected as a Medal of Excellence regional winner. Medal of Excellence applicants are judged on overall Bryant branded product sales growth, high-efficiency and indoor air quality equipment sales growth, customer satisfaction, and participation in various dealer programs and promotions. Of the 15 Medal of Excellence winners, Pronto received the highest overall score, which earned it the Bryant Dealer of the Year title.
“Pronto has proven that a successful HVAC business is rooted in good customer service practices. From their fast, dependable service to their unique marketing efforts, Pronto has emerged as true leaders,” said Tom Archer, Bryant brand manager. “They earned the title of Dealer of the Year, and we’re proud to honor them.”
Wade and Greg Sedgwick, owners of Pronto, began their careers working in their family’s heating and air conditioning business that had been serving the Twin Cities area for more than 50 years. In 1999, the business was sold, and the brothers supervised the transition before eventually leaving the company to form Pronto. They built Pronto on Bryant’s philosophy of “Whatever It Takes” by providing exceptional customer service that focuses on the basics.
Pronto’s customer service guidelines include:
1. Answering the phone promptly 24/7
2. Scheduling an appointment within 24 hours of the customer phone call
3. On-time arrival
4. Fixing the problem correctly on the first visit.
“At Pronto, our pledge is to have our customers’ problems fixed before anyone else even returns their calls,” said Wade. “We place a strong emphasis on doing it right the first time, so our customers receive high-quality, hassle-free service.”
Greg emphasized Pronto’s dedication to hiring NATE-certified technicians and installers. NATE stands for North American Technician Excellence, Inc., and it is the leading non-profit certification program for technicians in the heating, ventilation, air-conditioning, and refrigeration industry.
“All of our field employees have received NATE certification,” Greg noted. “But they are much more than that. They’re also nice guys. They’ll take care of you and your home.”
For more information on Pronto Heating and Air Conditioning, visit www.prontoheat.com.
Bryant has been dedicated to customer comfort and satisfaction since 1904. In addition to its best-in-class network of distributors and dealers, Bryant offers exceptional reliability and energy efficiency through an extensive line of durable heating and cooling products. Bryant is devoted to doing Whatever It Takes to deliver the highest quality in HVAC products and services for consumers nationwide, which is why so many people have trusted their indoor comfort needs to Bryant.